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公开(公告)号：US11314550B2
公开(公告)日：2022-04-26
申请号：US16801965
申请日：2020-02-26
Applicant: salesforce.com, inc.
Inventor： Percy Dara Mehta , Shan-Cheng Ho , Clinton Tran , Kshama Lalit Thacker , Jayanth Parayil Kumarji
Abstract: The techniques may include maintaining a thread of events for a plurality of users, where each element of the thread corresponds to an event/activity and includes at least a next field that includes a first subset of the plurality of users and a previous field that includes a second subset of the plurality of users. These techniques may allow new events to be quickly added and prior elements may be updated to reflect the addition. Further, the thread elements may allow the thread to be quickly traversed to identify queried information such that the information may be displayed to a user.
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公开(公告)号：US11050700B2
公开(公告)日：2021-06-29
申请号：US15803720
申请日：2017-11-03
Applicant: salesforce.com, inc.
Inventor： William Christopher Fama Roller , Shardul Vikram , Alex Michael Noe , Noah William Burbank , Sammy Adnan Nammari , Ascander Dost , Shuvajit Das , Oliver Qian Tang , Robert Christopher Ames , Madhav Vaidyanathan , Wing Hing Ku , Bhaskar Garg , Xu Yang , Madeleine Mary Gill , Percy Dara Mehta , Janelle Wen Hui Teng , Abraham Dio Suharli , Alexis Roos , Wenhao Liu , Nelson Esteban Acevedo , Joseph Gerald Keller , Rohit Deshpande , Sandeep Raju Prabhakar
IPC: H04L12/58 , G06N3/04 , G06N3/08 , G06Q10/10 , G06F40/30 , G06F40/40 , G06F40/56 , G06F40/186 , G06F40/216 , G06F40/295
Abstract: Methods, systems, and devices for analyzing communication messages (e.g., emails) and selecting corresponding actions are described. In some database systems, a user may receive multiple messages at a user device. To efficiently determine responses to these messages, the user device may send the messages to a backend server for analysis. The server may perform natural language processing (NLP) to classify the message with one or more binary classifications and may extract metadata from each message. Based on the classifications and the metadata, the server may determine one or more actions the user device may perform to respond to each message. The server may send instructions to the user device indicating the suggested actions, and the user device may display these actions as options to a user. Additionally, the user device may use the classifications and metadata to automatically generate one or more communication templates in response to the message.
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Patent Agency Ranking
公开(公告)号：US20220222110A1
公开(公告)日：2022-07-14
申请号：US17656812
申请日：2022-03-28
Applicant: salesforce.com, inc.
Inventor： Percy Dara Mehta , Shan-Cheng Ho , Clinton Tran , Kshama Lalit Thacker , Jayanth Parayil Kumarji
Abstract: The techniques may include maintaining a thread of events for a plurality of users, where each element of the thread corresponds to an event/activity and includes at least a next field that includes a first subset of the plurality of users and a previous field that includes a second subset of the plurality of users. These techniques may allow new events to be quickly added and prior elements may be updated to reflect the addition. Further, the thread elements may allow the thread to be quickly traversed to identify queried information such that the information may be displayed to a user.
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公开(公告)号：US20210149720A1
公开(公告)日：2021-05-20
申请号：US16801965
申请日：2020-02-26
Applicant: salesforce.com, inc.
Inventor： Percy Dara Mehta , Shan-Cheng Ho , Clinton Tran , Kshama Lalit Thacker , Jayanth Parayil Kumarji
Abstract: The techniques may include maintaining a thread of events for a plurality of users, where each element of the thread corresponds to an event/activity and includes at least a next field that includes a first subset of the plurality of users and a previous field that includes a second subset of the plurality of users. These techniques may allow new events to be quickly added and prior elements may be updated to reflect the addition. Further, the thread elements may allow the thread to be quickly traversed to identify queried information such that the information may be displayed to a user.
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公开(公告)号：US20190140995A1
公开(公告)日：2019-05-09
申请号：US15803720
申请日：2017-11-03
Applicant: salesforce.com, inc.
Inventor： William Christopher Fama Roller , Shardul Vikram , Alex Michael Noe , Noah William Burbank , Sammy Adnan Nammari , Ascander Dost , Shuvajit Das , Oliver Qian Tang , Robert Christopher Ames , Madhav Vaidyanathan , Wing Hing Ku , Bhaskar Garg , Xu Yang , Madeleine Mary Gill , Percy Dara Mehta , Janelle Wen Hui Teng , Abraham Dio Suharli , Alexis Roos , Wenhao Liu , Nelson Esteban Acevedo , Joseph Gerald Keller , Rohit Deshpande , Sandeep Raju Prabhakar
Abstract: Methods, systems, and devices for analyzing communication messages (e.g., emails) and selecting corresponding actions are described. In some database systems, a user may receive multiple messages at a user device. To efficiently determine responses to these messages, the user device may send the messages to a backend server for analysis. The server may perform natural language processing (NLP) to classify the message with one or more binary classifications and may extract metadata from each message. Based on the classifications and the metadata, the server may determine one or more actions the user device may perform to respond to each message. The server may send instructions to the user device indicating the suggested actions, and the user device may display these actions as options to a user. Additionally, the user device may use the classifications and metadata to automatically generate one or more communication templates in response to the message.
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公开(公告)号：US11138204B2
公开(公告)日：2021-10-05
申请号：US16530680
申请日：2019-08-02
Applicant: salesforce.com, inc.
Inventor： Percy Dara Mehta , Yogesh Prabhudas Patel , Shaahin Mehdinezhad Rushan , Mattia Padovani , Aaron Yulong Zhang , Shan-Cheng Ho , Clinton Tran , Birva Pankaj Joshi , Mugdha Choudhari , Johannes Kienzle
IPC: G06F16/30 , G06F16/2455 , G06F16/28
Abstract: Techniques are disclosed for generating metrics for a stream of interaction data. In some embodiments, a computing system receives a stream of interaction data that is based on user interactions with one or more computing systems, where the stream of interaction data includes information for multiple interaction characteristics including an interaction category. In response to receiving additional interaction information in the stream of interaction data, the computing system may generate cumulative metric values for one or more interaction categories. Generating cumulative metric values may include: sharding the additional interaction information based on multiple characteristics including interaction category, storing the sharded information in a non-relational database, determining respective metric values for shards modified by the storing, storing the respective metric values and shard information for each of the modified shards in a relational database, querying the relational database using one or more interaction categories corresponding to the modified shards, and determining the cumulative metric values based on the results of the querying.
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公开(公告)号：US20210034627A1
公开(公告)日：2021-02-04
申请号：US16530680
申请日：2019-08-02
Applicant: salesforce.com, inc.
Inventor： Percy Dara Mehta , Yogesh Prabhudas Patel , Shaahin Mehdinezhad Rushan , Mattia Padovani , Aaron Yulong Zhang , Shan-Cheng Ho , Clinton Tran , Birva Pankaj Joshi , Mugdha Choudhari , Johannes Kienzle
IPC: G06F16/2455 , G06F16/28
Abstract: Techniques are disclosed for generating metrics for a stream of interaction data. In some embodiments, a computing system receives a stream of interaction data that is based on user interactions with one or more computing systems, where the stream of interaction data includes information for multiple interaction characteristics including an interaction category. In response to receiving additional interaction information in the stream of interaction data, the computing system may generate cumulative metric values for one or more interaction categories. Generating cumulative metric values may include: sharding the additional interaction information based on multiple characteristics including interaction category, storing the sharded information in a non-relational database, determining respective metric values for shards modified by the storing, storing the respective metric values and shard information for each of the modified shards in a relational database, querying the relational database using one or more interaction categories corresponding to the modified shards, and determining the cumulative metric values based on the results of the querying.
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