公开(公告)号：US10437614B2

公开(公告)日：2019-10-08

申请号：US15874437

申请日：2018-01-18

Applicant: salesforce.com, inc.

Inventor： Joseph Ryan ,  Yon Aran Rhee ,  David M. Brady

IPC: G06F9/451 ,  G06F3/0481 ,  G06F3/0482 ,  G06F16/907

Abstract: Disclosed herein are system, method, and computer program product embodiments for designating objects of disparate types as favorites. In an embodiment, a cloud computing platform provides content and applications for a user to utilize for cloud computing. Users are able to designate content, applications, and/or contexts (i.e., a combination of content and applications) as favorites. By storing metadata related to these disparate data types, the cloud computing platform is able to generate an inclusive list of favorite objects that users may utilize to retrieve specific graphical user interfaces. The cloud computing platform is also able to provide specific layout recreation by allowing users to designate a context as a favorite object.

公开(公告)号：US09798813B2

公开(公告)日：2017-10-24

申请号：US14335024

申请日：2014-07-18

Applicant: salesforce.com, inc.

Inventor： Jeanine Walters ,  Blake Whitlow Markham ,  Aditya Sesha Kuruganti ,  Joseph Ryan ,  Steven Tamm ,  Jason Winters

IPC: G06F17/30 ,  G06Q50/00 ,  G06Q10/06 ,  G06Q30/00

CPC classification number: G06F17/30867 ,  G06Q10/06 ,  G06Q30/016 ,  G06Q50/01

Abstract: The technology disclosed relates to representing users in different contexts within customer relationship management (CRM) environments. In particular, it relates to creating a person object model for each user in the CRM environment by linking a plurality of user records in the CRM environment that is separately created by different organizations and departments. The person object model also incorporates online social identities of the users, according to one implementation. This inclusive linked model provides a comprehensive view of the users to handlers of the CRM environment, thus facilitating an enhanced overall CRM experience.

公开(公告)号：US20160098667A1

公开(公告)日：2016-04-07

申请号：US14508127

申请日：2014-10-07

Applicant: salesforce.com, inc.

Inventor： Joseph Ryan

IPC: G06Q10/06 ,  G06F17/30

CPC classification number: G06Q10/063112 ,  G06F16/23 ,  G06F16/24 ,  G06F16/337 ,  G06F16/35 ,  G06F16/9535

Abstract: Disclosed are examples of systems, apparatus, methods and computer program products that relate to a customizable skills database. For example, a skills database storing customizable data objects identifying skills of user can be maintained. The skills can comprise organization-defined skills, user-defined skills, and endorsements of users having skills. It can be determined, using the skills database, that a first communication received from a device associated with a user of the skills database is related to one or more of the data objects. One or more computer-implemented actions to be performed based on the determination that the first communication is related to the one or more data objects can be determined. The one or more computer-implemented actions can be performed.

Abstract translation: 公开了与可定制的技能数据库相关的系统，装置，方法和计算机程序产品的示例。 例如，可以保持存储可定制的数据对象的技能数据库，以识别用户的技能。 这些技能可以包括组织定义的技能，用户定义的技能以及具有技能的用户的认可。 可以使用技能数据库确定从与技能数据库的用户相关联的设备接收的第一通信与一个或多个数据对象相关。 可以确定基于第一通信与一个或多个数据对象相关的确定来执行的一个或多个计算机实现的动作。 可以执行一个或多个计算机实现的动作。

公开(公告)号：US20190129589A1

公开(公告)日：2019-05-02

申请号：US15884684

申请日：2018-01-31

Applicant: salesforce.com, inc.

Inventor： Joseph Ryan ,  David M. Brady ,  Yon Aran Rhee ,  Mary Elizabeth Clarke ,  Mabel Sze Chan ,  Simon Taggart ,  Jesse Hausler ,  Justin Spadea ,  Mehak Kapur ,  Mike Alsup ,  Nithyanandniranjan Chandarraj ,  Peter Abelseth ,  Gustavo Souza ,  Ruchi Agarwal ,  Brian Donnelly

IPC: G06F3/0483

Abstract: Disclosed herein are system, method, and computer program product embodiments providing a personalized interaction and navigation system. An embodiment operates by receiving, during a computing session, an indication of a first interaction with a currently accessed document stored in a computing system. It is determined that the first document is not included in the set of previously accessed documents. A new tab is added to the interface corresponding to the currently accessed document based upon the determining. The new tab is maintained on the interface for the duration of the computing session, wherein upon completion of the computing session, a determination is made whether to persist the tab beyond the computing session based on a request or to automatically remove the tab from the interface and the cache.

公开(公告)号：US20200034561A1

公开(公告)日：2020-01-30

申请号：US16444471

申请日：2019-06-18

Applicant: salesforce.com, inc.

Inventor： Joseph Ryan

IPC: G06F21/62 ,  G06F21/36 ,  G06Q30/00

Abstract: Disclosed are examples of systems, apparatus, methods and computer program products that relate to a customizable skills database. For example, a skills database storing customizable data objects identifying skills of user can be maintained. The skills can comprise organization-defined skills, user-defined skills, and endorsements of users having skills. It can be determined, using the skills database, that a first communication received from a device associated with a user of the skills database is related to one or more of the data objects. One or more computer-implemented actions to be performed based on the determination that the first communication is related to the one or more data objects can be determined. The one or more computer-implemented actions can be performed.

公开(公告)号：US20150039600A1

公开(公告)日：2015-02-05

申请号：US14335024

申请日：2014-07-18

Applicant: SALESFORCE.COM, INC.

Inventor： Jeanine Walters ,  Blake Markham ,  Aditya Sesha Kuruganti ,  Joseph Ryan ,  Steven Tamm ,  Jason Winters

IPC: G06F17/30

CPC classification number: G06F17/30867 ,  G06Q10/06 ,  G06Q30/016 ,  G06Q50/01

Abstract: The technology disclosed relates to representing users in different contexts within customer relationship management (CRM) environments. In particular, it relates to creating a person object model for each user in the CRM environment by linking a plurality of user records in the CRM environment that is separately created by different organizations and departments. The person object model also incorporates online social identities of the users, according to one implementation. This inclusive linked model provides a comprehensive view of the users to handlers of the CRM environment, thus facilitating an enhanced overall CRM experience.

Abstract translation: 所公开的技术涉及在客户关系管理（CRM）环境中的不同上下文中表示用户。 特别地，它涉及通过链接由不同组织和部门单独创建的CRM环境中的多个用户记录来为CRM环境中的每个用户创建个人对象模型。 根据一个实现，人物对象模型还包括用户的在线社交身份。 这种包容性关联模式提供了用户对CRM环境的处理程序的全面视图，从而有助于增强整体CRM体验。