公开(公告)号：US20200097477A1

公开(公告)日：2020-03-26

申请号：US16201267

申请日：2018-11-27

Applicant: Salesforce.com, Inc.

Inventor： Joseph David Ryan ,  Adam McCormick Doti ,  Lila Jane Lancaster Giuili ,  Justin Zachary Spadea ,  Ruchi Agarwal ,  Nithyanandniranjan Chandarraj ,  Varun Suhas Deshpande

IPC: G06F16/2457 ,  G06F16/248 ,  G06Q50/00 ,  G06Q30/00 ,  G06F9/451

Abstract: A user engagement platform may be maintained in association with an application or service. The user engagement platform may be configurable to provide user engagement content to users of the application or service. A request to perform an operation on first user engagement content may be received from an authorized administrator. The first user engagement content may be configurable by the authorized administrator to be automatically provided to users of the application or service in response to occurrence of a first event. The operation may be performed on the first user engagement content. It may be determined that the first event has occurred in association with a first user of the application or service. The first user engagement content may be caused to be displayed on a device of the first user.

公开(公告)号：US11055293B2

公开(公告)日：2021-07-06

申请号：US16201267

申请日：2018-11-27

Applicant: Salesforce.com, Inc.

Inventor： Joseph David Ryan ,  Adam McCormick Doti ,  Lila Jane Lancaster Giuili ,  Justin Zachary Spadea ,  Ruchi Agarwal ,  Nithyanandniranjan Chandarraj ,  Varun Suhas Deshpande

IPC: G06F16/2457 ,  G06F16/248 ,  G06Q30/00 ,  G06F9/451 ,  G06Q50/00 ,  G06F3/0482

Abstract: A user engagement platform may be maintained in association with an application or service. The user engagement platform may be configurable to provide user engagement content to users of the application or service. A request to perform an operation on first user engagement content may be received from an authorized administrator. The first user engagement content may be configurable by the authorized administrator to be automatically provided to users of the application or service in response to occurrence of a first event. The operation may be performed on the first user engagement content. It may be determined that the first event has occurred in association with a first user of the application or service. The first user engagement content may be caused to be displayed on a device of the first user.

公开(公告)号：US20210279245A1

公开(公告)日：2021-09-09

申请号：US17327080

申请日：2021-05-21

Applicant: Salesforce.com, Inc.

Inventor： Joseph David Ryan ,  Adam McCormick Doti ,  Lila Jane Lancaster Giuili ,  Justin Zachary Spadea ,  Ruchi Agarwal ,  Nithyanandniranjan Chandarraj ,  Varun Suhas Deshpande

IPC: G06F16/2457 ,  G06F16/248 ,  G06Q30/00 ,  G06F9/451 ,  G06Q50/00

Abstract: A user engagement platform may be maintained in association with an application or service. The user engagement platform may be configurable to provide user engagement content to users of the application or service. A request to perform an operation on first user engagement content may be received from an authorized administrator. The first user engagement content may be configurable by the authorized administrator to be automatically provided to users of the application or service in response to occurrence of a first event. The operation may be performed on the first user engagement content. It may be determined that the first event has occurred in association with a first user of the application or service. The first user engagement content may be caused to be displayed on a device of the first user.

公开(公告)号：US20190129589A1

公开(公告)日：2019-05-02

申请号：US15884684

申请日：2018-01-31

Applicant: salesforce.com, inc.

Inventor： Joseph Ryan ,  David M. Brady ,  Yon Aran Rhee ,  Mary Elizabeth Clarke ,  Mabel Sze Chan ,  Simon Taggart ,  Jesse Hausler ,  Justin Spadea ,  Mehak Kapur ,  Mike Alsup ,  Nithyanandniranjan Chandarraj ,  Peter Abelseth ,  Gustavo Souza ,  Ruchi Agarwal ,  Brian Donnelly

IPC: G06F3/0483

Abstract: Disclosed herein are system, method, and computer program product embodiments providing a personalized interaction and navigation system. An embodiment operates by receiving, during a computing session, an indication of a first interaction with a currently accessed document stored in a computing system. It is determined that the first document is not included in the set of previously accessed documents. A new tab is added to the interface corresponding to the currently accessed document based upon the determining. The new tab is maintained on the interface for the duration of the computing session, wherein upon completion of the computing session, a determination is made whether to persist the tab beyond the computing session based on a request or to automatically remove the tab from the interface and the cache.