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公开(公告)号：US12073386B1
公开(公告)日：2024-08-27
申请号：US17370545
申请日：2021-07-08
发明人： Todd Steven Biggs , Phillip H. Griffin , Upul D. Hanwella , Mabel Oza , Luiz Silva , Jeff J. Stapleton , Richard Stec , Kurt Paul Stevens , Luis A. Suarez , Sean Xiang Zhang
CPC分类号： G06Q20/3674 , G06F16/285 , G06Q20/3829 , H04L9/0861 , H04L9/3213 , G06Q40/02 , G06Q40/04 , G06Q50/186
摘要： Securing digital assets in a vault that interfaces with multiple different third-party wallets to store keys/mnemonics. The vault interface accepts input from multiple different party wallets to combine multiple encryptions and secure storage techniques. Numerous cryptographic mechanisms are employed to securely pull a mnemonic phrase from a third-party wallet and into an institution's vault. A customer's mnemonic phrase is securely transported from a personal wallet into a secured institution's encrypted vault using the power of HSM to encrypt and decrypt a customer's mnemonic phrase securely.
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公开(公告)号：US11736612B1
公开(公告)日：2023-08-22
申请号：US17894317
申请日：2022-08-24
发明人： Kristin H. Deegan , Matthew G. Vanhouten , Uma Meyyappan , Jennifer Toby Whateley , Balinder Singh Mangat , Upul D. Hanwella , Kimarie Pike Matthews , Maria J. Latorre , Scott Edward Pitchford
CPC分类号： H04M3/5191 , G06F40/295 , G06F40/30 , H04L51/02 , H04L51/04 , H04L51/52
摘要： Disclosed are methods, systems, and machine-readable mediums which provide for customer chatbots that detect a customer handoff condition and in response, transferring the customer to a communication session with a live agent. The handoff condition may comprise an inability to understand the customer, an inability to answer the customer's question, expressions of frustration or anger on the part of the customer, a customer's express request to be transferred, or the like. The live agent may receive a complete history of the conversation with the chatbot so that the customer does not have to repeat him or herself to the live agent. The chatbot chat session may be linked to a social networking account of the customer and may take place in association with a social networking profile page of the company.
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公开(公告)号：US20240098069A1
公开(公告)日：2024-03-21
申请号：US18523476
申请日：2023-11-29
发明人： Chintan Mehta , Michelle Moore , Ramakrishna Swarup Pogalur , Kunal Jha , Kapil Soni , Venkatesan Chinnaraju , Upul D. Hanwella , Ranganathan Kanchi
CPC分类号： H04L63/0407 , H04L9/3213
摘要： Techniques are described that include detecting customer personal information within any appropriate set of data, such as customer communications produced by customer-facing services offered by an organization. Once detected, the customer personal information may be tokenized within the customer communications, making the data appropriate for external systems, such as cloud-hosted applications. The disclosed techniques include a masking service that may be plugged into an on-premises pipeline of any customer-facing service that makes requests to an off-premises, cloud-hosted application. The masking service may apply rule-based detection and/or machine learning-based detection to detect both structured and unstructured customer personal information included in customer communications. The masking service may further tokenize or otherwise obfuscate or replace the detected customer personal information. The tokenized customer communications may then be included in the requests to the cloud-hosted application or otherwise transmitted to external systems without exposing the customer personal information.
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公开(公告)号：US11831648B1
公开(公告)日：2023-11-28
申请号：US18079211
申请日：2022-12-12
CPC分类号： H04L63/102 , G06F21/31 , H04L63/083 , H04L63/0853 , G06F2221/2103 , G06F2221/2133 , H04L2463/082 , H04L2463/144
摘要： Systems, methods, and apparatuses for authenticating requests to access one or more accounts over a network using authenticity evaluations of two or more automated decision engines are discussed. A login request for access to a user account may be submitted to multiple decision engines that each apply different rulesets for authenticating the login request, and output an evaluation of the authenticity of the login request. Based on evaluations from multiple automated decision engines, the login request may be allowed to proceed to validation of user identity and, if user identity is validated, access to the user account may be authorized. Based on the evaluations, the login attempt may also be rejected. One or more additional challenge question may be returned to the computing device used to request account access, and the login request allowed to proceed to validation of identity if the response to the challenge question is deemed acceptable.
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公开(公告)号：US11005997B1
公开(公告)日：2021-05-11
申请号：US15933020
申请日：2018-03-22
发明人： Kristin H. Deegan , Matthew G. Vanhouten , Uma Meyyappan , Jennifer Toby Whateley , Balinder Singh Mangat , Upul D. Hanwella , Kimarie Pike Matthews , Maria J. Latorre , Scott Edward Pitchford
IPC分类号： G06F15/16 , H04M3/51 , H04L12/58 , G06F40/30 , G06F40/295
摘要： Disclosed are methods, systems, and machine-readable mediums which provide for customer chatbots that detect a customer handoff condition and in response, transferring the customer to a communication session with a live agent. The handoff condition may comprise an inability to understand the customer, an inability to answer the customer's question, expressions of frustration or anger on the part of the customer, a customer's express request to be transferred, or the like. The live agent may receive a complete history of the conversation with the chatbot so that the customer does not have to repeat him or herself to the live agent. The chatbot chat session may be linked to a social networking account of the customer and may take place in association with a social networking profile page of the company.
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公开(公告)号：US20240129309A1
公开(公告)日：2024-04-18
申请号：US18488771
申请日：2023-10-17
发明人： Upul D. Hanwella , Ann M. Kirk , Ravi Thota , Shawn Patrick Clark , Azita Asefi , Alan W. Hecht , Anand Gopalan Kidambi
IPC分类号： H04L9/40
CPC分类号： H04L63/0876 , H04L63/102 , H04L63/105
摘要： Techniques described herein include performing a distributed device trust determination that includes determining trust scores for customer devices across multiple organizations. In one example, this disclosure describes a method that includes receiving data of a user device event including an organization confidence level for a user device associated with the user device event; updating common data in an entry for the user device in a device registry based on the received data of the user device event and the organization confidence level for the user device; determining a common confidence level for the user device based on the common data in the entry for the user device in the device registry; and outputting the common confidence level for the user device for use by the computing device of the first organization to determine how to handle an access request from the user device.
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公开(公告)号：US11870757B1
公开(公告)日：2024-01-09
申请号：US17457384
申请日：2021-12-02
发明人： Chintan Mehta , Michelle Moore , Ramakrishna Swarup Pogalur , Kunal Jha , Kapil Soni , Venkatesan Chinnaraju , Upul D. Hanwella , Ranganathan Kanchi
CPC分类号： H04L63/0407 , H04L9/3213
摘要： Techniques are described that include detecting customer personal information within any appropriate set of data, such as customer communications produced by customer-facing services offered by an organization. Once detected, the customer personal information may be tokenized within the customer communications, making the data appropriate for external systems, such as cloud-hosted applications. The disclosed techniques include a masking service that may be plugged into an on-premises pipeline of any customer-facing service that makes requests to an off-premises, cloud-hosted application. The masking service may apply rule-based detection and/or machine learning-based detection to detect both structured and unstructured customer personal information included in customer communications. The masking service may further tokenize or otherwise obfuscate or replace the detected customer personal information. The tokenized customer communications may then be included in the requests to the cloud-hosted application or otherwise transmitted to external systems without exposing the customer personal information.
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公开(公告)号：US20230353675A1
公开(公告)日：2023-11-02
申请号：US18347997
申请日：2023-07-06
发明人： Kristin H. Deegan , Matthew G. Vanhouten , Uma Meyyappan , Jennifer Toby Whateley , Balinder Singh Mangat , Upul D. Hanwella , Kimarie Pike Matthews , Maria J. Latorre , Scott Edward Pitchford
CPC分类号： H04M3/5191 , H04L51/52 , H04L51/04 , H04L51/02 , G06F40/295 , G06F40/30
摘要： Disclosed are methods, systems, and machine-readable mediums which provide for customer chatbots that detect a customer handoff condition and in response, transferring the customer to a communication session with a live agent. The handoff condition may comprise an inability to understand the customer, an inability to answer the customer's question, expressions of frustration or anger on the part of the customer, a customer's express request to be transferred, or the like. The live agent may receive a complete history of the conversation with the chatbot so that the customer does not have to repeat him or herself to the live agent. The chatbot chat session may be linked to a social networking account of the customer and may take place in association with a social networking profile page of the company.
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公开(公告)号：US20230283599A1
公开(公告)日：2023-09-07
申请号：US18316570
申请日：2023-05-12
发明人： Harlan H. Bloom , Lizmari Brignoni , Mark David Castonguay , Lisa Munter Clarke , Upul D. Hanwella , Traci H. Nguyen , Erica Ulrich
CPC分类号： H04L63/08 , H04W12/06 , G06Q20/4012 , G06Q20/3276 , G06Q20/1085
摘要： Systems and techniques for an adaptive authentication system are described herein. In an example, an adaptive authentication system is adapted to receive a request at a first entity from a second entity for secure data of a user, where the second entity is remote from the first entity. The adaptive authentication system may be further adapted to transmit a prompt to a user device associated with the user for authentication of the user and authentication of the request. The adaptive authentication system may be further adapted to receive a response to the prompt and authenticate the user and the request based on the response. The adaptive authentication system may be further adapted to transmit the secure data of the user to the second entity.
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公开(公告)号：US20240259363A1
公开(公告)日：2024-08-01
申请号：US18633190
申请日：2024-04-11
发明人： Harlan H. Bloom , Lizmari Brignoni , Mark David Castonguay , Lisa Munter Clarke , Upul D. Hanwella , Traci H. Nguyen , Erica Ulrich
CPC分类号： H04L63/08 , G06Q20/1085 , G06Q20/3276 , G06Q20/4012 , H04W12/06
摘要： Systems and techniques for an system are described herein. In an example, an adaptive authentication system is adapted to receive a request at a first entity from a second entity for secure data of a user, where the second entity is remote from the first entity. The adaptive authentication system may be further adapted to transmit a prompt to a user device associated with the user for authentication of the user and authentication of the request. The adaptive authentication system may be further adapted to receive a response to the prompt and authenticate the user and the request based on the response. The adaptive authentication system may be further adapted to transmit the secure data of the user to the second entity.
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