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公开(公告)号：US20230224403A1
公开(公告)日：2023-07-13
申请号：US17986245
申请日：2022-11-14
Applicant: Verint Americas Inc.
Inventor： Tim McCurry , Michael N. Mandato
IPC: H04M3/436
CPC classification number: H04M3/436 , H04M2203/6027
Abstract: A system for a graphical user interface for fraud detection for a call center system includes a processor and a visual display in communication with the processor. The processor causes the visual display to present an identifier corresponding to a communication received; a graphical representation of a threat risk associated with the identifier; a numeric score associated with the threat risk, wherein the numeric score is a weighted score based on a plurality of predetermined factors updated substantially continuously.
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Patent Agency Ranking
公开(公告)号：US20240046397A1
公开(公告)日：2024-02-08
申请号：US17880154
申请日：2022-08-03
Applicant: Verint Americas Inc.
Inventor： Tim McCurry , Joshua Tindal Gray , Wade Walker Ezell , Ryan Thomas Schneider , Andrew Jabasa
CPC classification number: G06Q50/265 , G06F21/6245
Abstract: A system for detecting fraudulent activity using account analytics obtains an interaction record for an interaction between a remote device and a user account via an interaction channel, where the interaction is an attempt to access the user account, obtains historical data relating to the user account and the interaction channel that includes one or more historical interaction records relating to the user account and activity records relating to the interaction channel, calculates a threat score for the user account based on the interaction record and the one or more historical interaction records that indicates a likelihood that the user account is subject to fraudulent activity, generates a database record based on the interaction record that includes the threat score, and initiates corrective action if the threat score exceeds a predetermined threshold.
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公开(公告)号：US11652917B2
公开(公告)日：2023-05-16
申请号：US17398464
申请日：2021-08-10
Applicant: Verint Americas Inc.
Inventor： Jeremy Robert Roderick , Brian Patrick Carman , David Warren Singer , Daniel Thomas Spohrer , Damian Smith , Tim McCurry
CPC classification number: H04M3/2281 , G10L17/04 , G10L17/06 , H04M3/42221 , H04M3/5183 , H04M2203/6009 , H04M2203/6027 , H04M2203/6045 , H04M2203/6054
Abstract: Systems and methods are provided to stop both external and internal fraud, ensure correct actions are being followed, and information is available to fraud teams for investigation. The system includes components that can address: 1) behavioral analytics (ANI reputation, IVR behavior, account activity)—this gives a risk assessment event before a call gets to an agent; 2) fraud detection—the ability to identify, in real time, if a caller is part of a fraudster cohort' and alert the agent and escalate to the fraud team; 3) identity authentication—the ability to identify through natural language if the caller is who they say they are; and 4) two factor authentication—the ability to send a text message to the caller and automatically process the response and create a case in the event of suspected fraud.
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公开(公告)号：US11538128B2
公开(公告)日：2022-12-27
申请号：US16411626
申请日：2019-05-14
Applicant: Verint Americas Inc.
Inventor： Tim McCurry , Michael N. Mandato
IPC: G06F3/0482 , G06F3/0481 , G06Q50/26 , H04M3/493 , H04L12/18 , H04L65/1076
Abstract: A user interface for a fraud detection application includes a visual display; a plurality of panes displayed on the visual display, each pane including an identifier corresponding to a communication received; a graphical representation of a threat risk associated with the identifier; a numeric score associated with the threat risk, wherein the numeric score is a weighted score based on a plurality of predetermined factors updated substantially continuously. The graphical representation may include a status bar indicative of a threat risk associated with the identifier, the threat risk provided by the fraud detection algorithm and based on a weighted score. Each pane may include additional information about the identifier, such as a number of accounts accessed or attempted to be accessed associated with the identifier; a number of days the identifier has been active; a type of channel associated with the identifier; and a number of communications initiated by the identifier over a predetermined period of time. A user may access further information by activating a portion of the visual display to access additional information related to the threat risk. The communication may be a phone call, a chat, a web interaction or the like.
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公开(公告)号：US20210368041A1
公开(公告)日：2021-11-25
申请号：US17398464
申请日：2021-08-10
Applicant: Verint Americas Inc.
Inventor： Jeremy Robert Roderick , Brian Patrick Carman , David Warren Singer , Daniel Thomas Spohrer , Damian Smith , Tim McCurry
Abstract: Systems and methods are provided to stop both external and internal fraud, ensure correct actions are being followed, and information is available to fraud teams for investigation. The system includes components that can address: 1) behavioral analytics (ANI reputation, IVR behavior, account activity)—this gives a risk assessment event before a call gets to an agent; 2) fraud detection—the ability to identify, in real time, if a caller is part of a fraudster cohort' and alert the agent and escalate to the fraud team; 3) identity authentication—the ability to identify through natural language if the caller is who they say they are; and 4) two factor authentication—the ability to send a text message to the caller and automatically process the response and create a case in the event of suspected fraud.
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公开(公告)号：US11115521B2
公开(公告)日：2021-09-07
申请号：US16905111
申请日：2020-06-18
Applicant: Verint Americas Inc.
Inventor： Jeremy Robert Roderick , Brian Patrick Carman , David Warren Singer , Daniel Thomas Spohrer , Damian Smith , Tim McCurry
Abstract: Systems and methods are provided to stop both external and internal fraud, ensure correct actions are being followed, and information is available to fraud teams for investigation. The system includes components that can address: 1) behavioral analytics (ANI reputation, IVR behavior, account activity)—this gives a risk assessment event before a call gets to an agent; 2) fraud detection—the ability to identify, in real time, if a caller is part of a fraudster cohort′ and alert the agent and escalate to the fraud team; 3) identity authentication—the ability to identify through natural language if the caller is who they say they are; and 4) two factor authentication—the ability to send a text message to the caller and automatically process the response and create a case in the event of suspected fraud.
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