公开(公告)号：US20230224403A1

公开(公告)日：2023-07-13

申请号：US17986245

申请日：2022-11-14

Applicant: Verint Americas Inc.

Inventor： Tim McCurry ,  Michael N. Mandato

IPC: H04M3/436

CPC classification number: H04M3/436 ,  H04M2203/6027

Abstract: A system for a graphical user interface for fraud detection for a call center system includes a processor and a visual display in communication with the processor. The processor causes the visual display to present an identifier corresponding to a communication received; a graphical representation of a threat risk associated with the identifier; a numeric score associated with the threat risk, wherein the numeric score is a weighted score based on a plurality of predetermined factors updated substantially continuously.

公开(公告)号：US11538128B2

公开(公告)日：2022-12-27

申请号：US16411626

申请日：2019-05-14

Applicant: Verint Americas Inc.

Inventor： Tim McCurry ,  Michael N. Mandato

IPC: G06F3/0482 ,  G06F3/0481 ,  G06Q50/26 ,  H04M3/493 ,  H04L12/18 ,  H04L65/1076

Abstract: A user interface for a fraud detection application includes a visual display; a plurality of panes displayed on the visual display, each pane including an identifier corresponding to a communication received; a graphical representation of a threat risk associated with the identifier; a numeric score associated with the threat risk, wherein the numeric score is a weighted score based on a plurality of predetermined factors updated substantially continuously. The graphical representation may include a status bar indicative of a threat risk associated with the identifier, the threat risk provided by the fraud detection algorithm and based on a weighted score. Each pane may include additional information about the identifier, such as a number of accounts accessed or attempted to be accessed associated with the identifier; a number of days the identifier has been active; a type of channel associated with the identifier; and a number of communications initiated by the identifier over a predetermined period of time. A user may access further information by activating a portion of the visual display to access additional information related to the threat risk. The communication may be a phone call, a chat, a web interaction or the like.