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公开(公告)号：US20240089375A1
公开(公告)日：2024-03-14
申请号：US18511563
申请日：2023-11-16
Applicant: Verint Americas Inc.
Inventor： Daniel Thomas Spohrer
CPC classification number: H04M3/5191 , G06F3/167 , G06N5/043 , G10L15/22 , H04M3/5166 , H04M3/5175 , G10L2015/223
Abstract: Techniques and architectures for implementing a team of virtual assistants are described herein. The team may include multiple virtual assistants that are configured with different characteristics, such as different functionality, base language models, levels of training, visual appearances, personalities, and so on. The characteristics of the virtual assistants may be configured by trainers, end-users, and/or a virtual assistant service. The virtual assistants may be presented to end-users in conversation user interfaces to perform different tasks for the users in a conversational manner. The different virtual assistants may adapt to different contexts. The virtual assistants may additionally, or alternatively, interact with each other to carry out tasks for the users, which may be illustrated in conversation user interfaces.
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公开(公告)号：US11190640B2
公开(公告)日：2021-11-30
申请号：US16407891
申请日：2019-05-09
Applicant: Verint Americas Inc.
Inventor： David Warren Singer , Daniel Thomas Spohrer , Marc Adam Calahan , Paul Michael Munro , Gary Andrew Duke , Padraig Carberry , Christopher Jerome Schnurr
Abstract: Real-time speech analytics (RTSA) provides maintaining real-time speech conditions, rules, and triggers, and real-time actions and alerts to take. A call between a user and an agent is received at an agent computing device. The call is monitored to detect in the call one of the real-time speech conditions, rules, and triggers. Based on the detection, at least one real-time action and/or alert is initiated.
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公开(公告)号：US11825023B2
公开(公告)日：2023-11-21
申请号：US17543036
申请日：2021-12-06
Applicant: Verint Americas Inc.
Inventor： Daniel Thomas Spohrer
CPC classification number: H04M3/5191 , G06F3/167 , G06N5/043 , G10L15/22 , H04M3/5166 , H04M3/5175 , G10L2015/223
Abstract: Techniques and architectures for implementing a team of virtual assistants are described herein. The team may include multiple virtual assistants that are configured with different characteristics, such as different functionality, base language models, levels of training, visual appearances, personalities, and so on. The characteristics of the virtual assistants may be configured by trainers, end-users, and/or a virtual assistant service. The virtual assistants may be presented to end-users in conversation user interfaces to perform different tasks for the users in a conversational manner. The different virtual assistants may adapt to different contexts. The virtual assistants may additionally, or alternatively, interact with each other to carry out tasks for the users, which may be illustrated in conversation user interfaces.
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公开(公告)号：US11652917B2
公开(公告)日：2023-05-16
申请号：US17398464
申请日：2021-08-10
Applicant: Verint Americas Inc.
Inventor： Jeremy Robert Roderick , Brian Patrick Carman , David Warren Singer , Daniel Thomas Spohrer , Damian Smith , Tim McCurry
CPC classification number: H04M3/2281 , G10L17/04 , G10L17/06 , H04M3/42221 , H04M3/5183 , H04M2203/6009 , H04M2203/6027 , H04M2203/6045 , H04M2203/6054
Abstract: Systems and methods are provided to stop both external and internal fraud, ensure correct actions are being followed, and information is available to fraud teams for investigation. The system includes components that can address: 1) behavioral analytics (ANI reputation, IVR behavior, account activity)—this gives a risk assessment event before a call gets to an agent; 2) fraud detection—the ability to identify, in real time, if a caller is part of a fraudster cohort' and alert the agent and escalate to the fraud team; 3) identity authentication—the ability to identify through natural language if the caller is who they say they are; and 4) two factor authentication—the ability to send a text message to the caller and automatically process the response and create a case in the event of suspected fraud.
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公开(公告)号：US20210368041A1
公开(公告)日：2021-11-25
申请号：US17398464
申请日：2021-08-10
Applicant: Verint Americas Inc.
Inventor： Jeremy Robert Roderick , Brian Patrick Carman , David Warren Singer , Daniel Thomas Spohrer , Damian Smith , Tim McCurry
Abstract: Systems and methods are provided to stop both external and internal fraud, ensure correct actions are being followed, and information is available to fraud teams for investigation. The system includes components that can address: 1) behavioral analytics (ANI reputation, IVR behavior, account activity)—this gives a risk assessment event before a call gets to an agent; 2) fraud detection—the ability to identify, in real time, if a caller is part of a fraudster cohort' and alert the agent and escalate to the fraud team; 3) identity authentication—the ability to identify through natural language if the caller is who they say they are; and 4) two factor authentication—the ability to send a text message to the caller and automatically process the response and create a case in the event of suspected fraud.
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Patent Agency Ranking
公开(公告)号：US11115521B2
公开(公告)日：2021-09-07
申请号：US16905111
申请日：2020-06-18
Applicant: Verint Americas Inc.
Inventor： Jeremy Robert Roderick , Brian Patrick Carman , David Warren Singer , Daniel Thomas Spohrer , Damian Smith , Tim McCurry
Abstract: Systems and methods are provided to stop both external and internal fraud, ensure correct actions are being followed, and information is available to fraud teams for investigation. The system includes components that can address: 1) behavioral analytics (ANI reputation, IVR behavior, account activity)—this gives a risk assessment event before a call gets to an agent; 2) fraud detection—the ability to identify, in real time, if a caller is part of a fraudster cohort′ and alert the agent and escalate to the fraud team; 3) identity authentication—the ability to identify through natural language if the caller is who they say they are; and 4) two factor authentication—the ability to send a text message to the caller and automatically process the response and create a case in the event of suspected fraud.
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公开(公告)号：US11818291B2
公开(公告)日：2023-11-14
申请号：US17463781
申请日：2021-09-01
Applicant: Verint Americas Inc.
Inventor： David Warren Singer , Daniel Thomas Spohrer , Marc Adam Calahan , Paul Michael Munro , Gary Andrew Duke , Padraig Carberry , Christopher Jerome Schnurr
CPC classification number: H04M3/5175 , G06Q20/4016 , G10L17/00 , G10L17/06
Abstract: Real-time speech analytics (RTSA) provides maintaining real-time speech conditions, rules, and triggers, and real-time actions and alerts to take. A call between a user and an agent is received at an agent computing device. The call is monitored to detect in the call one of the real-time speech conditions, rules, and triggers. Based on the detection, at least one real-time action and/or alert is initiated.
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公开(公告)号：US20220174153A1
公开(公告)日：2022-06-02
申请号：US17543036
申请日：2021-12-06
Applicant: Verint Americas Inc.
Inventor： Daniel Thomas Spohrer
Abstract: Techniques and architectures for implementing a team of virtual assistants are described herein. The team may include multiple virtual assistants that are configured with different characteristics, such as different functionality, base language models, levels of training, visual appearances, personalities, and so on. The characteristics of the virtual assistants may be configured by trainers, end-users, and/or a virtual assistant service. The virtual assistants may be presented to end-users in conversation user interfaces to perform different tasks for the users in a conversational manner. The different virtual assistants may adapt to different contexts. The virtual assistants may additionally, or alternatively, interact with each other to carry out tasks for the users, which may be illustrated in conversation user interfaces.
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公开(公告)号：US20210400139A1
公开(公告)日：2021-12-23
申请号：US17463781
申请日：2021-09-01
Applicant: Verint Americas Inc.
Inventor： David Warren Singer , Daniel Thomas Spohrer , Marc Adam Calahan , Paul Michael Munro , Gary Andrew Duke , Padraig Carberry , Christopher Jerome Schnurr
Abstract: Real-time speech analytics (RTSA) provides maintaining real-time speech conditions, rules, and triggers, and real-time actions and alerts to take. A call between a user and an agent is received at an agent computing device. The call is monitored to detect in the call one of the real-time speech conditions, rules, and triggers. Based on the detection, at least one real-time action and/or alert is initiated.
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公开(公告)号：US11196863B2
公开(公告)日：2021-12-07
申请号：US16662777
申请日：2019-10-24
Applicant: Verint Americas Inc.
Inventor： Daniel Thomas Spohrer
Abstract: Techniques and architectures for implementing a team of virtual assistants are described herein. The team may include multiple virtual assistants that are configured with different characteristics, such as different functionality, base language models, levels of training, visual appearances, personalities, and so on. The characteristics of the virtual assistants may be configured by trainers, end-users, and/or a virtual assistant service. The virtual assistants may be presented to end-users in conversation user interfaces to perform different tasks for the users in a conversational manner. The different virtual assistants may adapt to different contexts. The virtual assistants may additionally, or alternatively, interact with each other to carry out tasks for the users, which may be illustrated in conversation user interfaces.
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