公开(公告)号：US11190640B2

公开(公告)日：2021-11-30

申请号：US16407891

申请日：2019-05-09

Applicant: Verint Americas Inc.

Inventor： David Warren Singer ,  Daniel Thomas Spohrer ,  Marc Adam Calahan ,  Paul Michael Munro ,  Gary Andrew Duke ,  Padraig Carberry ,  Christopher Jerome Schnurr

IPC: H04M3/51 ,  G06Q20/40 ,  G10L17/00 ,  G10L17/06

Abstract: Real-time speech analytics (RTSA) provides maintaining real-time speech conditions, rules, and triggers, and real-time actions and alerts to take. A call between a user and an agent is received at an agent computing device. The call is monitored to detect in the call one of the real-time speech conditions, rules, and triggers. Based on the detection, at least one real-time action and/or alert is initiated.

公开(公告)号：US11818291B2

公开(公告)日：2023-11-14

申请号：US17463781

申请日：2021-09-01

Applicant: Verint Americas Inc.

Inventor： David Warren Singer ,  Daniel Thomas Spohrer ,  Marc Adam Calahan ,  Paul Michael Munro ,  Gary Andrew Duke ,  Padraig Carberry ,  Christopher Jerome Schnurr

IPC: H04M3/51 ,  G06Q20/40 ,  G10L17/00 ,  G10L17/06

CPC classification number: H04M3/5175 ,  G06Q20/4016 ,  G10L17/00 ,  G10L17/06

Abstract: Real-time speech analytics (RTSA) provides maintaining real-time speech conditions, rules, and triggers, and real-time actions and alerts to take. A call between a user and an agent is received at an agent computing device. The call is monitored to detect in the call one of the real-time speech conditions, rules, and triggers. Based on the detection, at least one real-time action and/or alert is initiated.

公开(公告)号：US20210400139A1

公开(公告)日：2021-12-23

申请号：US17463781

申请日：2021-09-01

Applicant: Verint Americas Inc.

Inventor： David Warren Singer ,  Daniel Thomas Spohrer ,  Marc Adam Calahan ,  Paul Michael Munro ,  Gary Andrew Duke ,  Padraig Carberry ,  Christopher Jerome Schnurr

IPC: H04M3/51 ,  G06Q20/40 ,  G10L17/00 ,  G10L17/06

Abstract: Real-time speech analytics (RTSA) provides maintaining real-time speech conditions, rules, and triggers, and real-time actions and alerts to take. A call between a user and an agent is received at an agent computing device. The call is monitored to detect in the call one of the real-time speech conditions, rules, and triggers. Based on the detection, at least one real-time action and/or alert is initiated.