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公开(公告)号：US11949758B2
公开(公告)日：2024-04-02
申请号：US18089827
申请日：2022-12-28
Applicant: Theatro Labs, Inc.
Inventor： Guy R. Van Buskirk , Steven Paul Russell , Ravi Shankar Kumar
IPC: H04L67/60 , G06Q30/00 , H04L65/1066 , H04L67/564 , H04L67/63 , H04W84/18
CPC classification number: H04L67/60 , G06Q30/00 , H04L65/1066 , H04L67/564 , H04L67/63 , H04W84/18
Abstract: In a method of query derivation in an observation platform a signal from a first communication device is received at a second communication device that is associated with a computer system. The computer system is associated with an organization and a first characteristic of the signal corresponds to an audible source. The signal is parsed, by the computer system according to a policy, to determine metadata associated with the signal, wherein the first communication device is operated by a user and wherein the policy dictates rules for use of the metadata. The computer system determines a prior user history of the user. The computer system converts the audible source of the signal to text or machine understandable language. The computer system derives a query related to the organization based on at least one of the prior user history, the metadata, and the text or machine understandable language.
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公开(公告)号：US11205148B2
公开(公告)日：2021-12-21
申请号：US16812076
申请日：2020-03-06
Applicant: Theatro Labs, Inc.
Inventor： Steven Paul Russell , Guy R. VanBuskirk , Andrew W. Kittler
IPC: H04W24/00 , G06Q10/06 , H04W4/029 , G10L15/26 , G10L17/22 , H04B7/14 , H04M3/02 , H04W4/021 , G06Q10/10 , H04L29/08 , H04W4/33 , H04W4/08
Abstract: In a method of observing users of communication devices, a central computer system recognizes a first user associated with a first communication device and a second user associated with a second communication device. The central computer system observes a communication between the first communication device and the second communication device, wherein at least a portion of the communication is an audible communication. The central computer system relays the communication between the first communication device and the second communication device. The central computer system identifies features of the communication and makes the features available for decision making purposes.
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公开(公告)号：US20200153729A1
公开(公告)日：2020-05-14
申请号：US16738841
申请日：2020-01-09
Applicant: Theatro Labs, Inc.
Inventor： Guy R. VanBuskirk , Steven Paul Russell , Shiva Cheedella , Jesse Montgomery
IPC: H04L12/721 , G06Q30/02 , H04L29/08 , H04W4/02
Abstract: In a method of using structured communications in an observation platform with cloud computing, a signal from a first communication device is received by a second communication device associated with a first computer system. The second computer system forwards the signal from the first computer system to a second computer system, wherein the second computer system is physically remote from the first computer system and connected with the first computer system via a network. The second computer system derives context information for the signal, the deriving based on a plurality of factors derived from an analysis of the signal, wherein the plurality of factors comprises a speech to text analysis of the signal, and wherein the second computer system is cloud based. The second computer system determines at least one destination for the signal based on the plurality of factors for the context information.
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公开(公告)号：US12184542B2
公开(公告)日：2024-12-31
申请号：US18138646
申请日：2023-04-24
Applicant: Theatro Labs, Inc.
Inventor： Guy R. VanBuskirk , Steven Paul Russell
IPC: G06F15/16 , G06Q30/02 , H04L45/44 , H04L67/561 , H04W4/02
Abstract: An observation platform comprises a first computer system associated with an organization, a first communication device associated with a first user, a second communication device communicatively and a second computer system both communicatively coupled with the first computer system The second computer system receives: via the first computer system and the first communication device, a signal with a characteristic corresponding to an audible source; and from the first computer system, context information at least in part from a speech to text analysis of the characteristic, where the context information represents one or more attributes of the first user and comprises a query about the organization made by the first user. The second computer system compiles a response to the query relative to the organization and responds via the first computer system and the second communication device, to the first communication device regarding the query based on the compiled response.
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公开(公告)号：US10574784B2
公开(公告)日：2020-02-25
申请号：US15459288
申请日：2017-03-15
Applicant: Theatro Labs, Inc.
Inventor： Steven Paul Russell , Guy R. VanBuskirk
Abstract: In a method of structured communications in an observation platform a signal from a first communication device is received at a second communication device that is associated with a computer system. The computer system is associated with an organization, wherein a first characteristic of the signal corresponds to an audible source and a second characteristic of the signal corresponds to information indicative of a geographic position of the first communication device. The computer system derives a query from the signal, wherein the query is related to the organization. The computer system determines a plurality of persons representing the organization to respond to the query, wherein the determining is based on a factor related to the plurality of persons representing the organization. The signal is forwarded to a plurality of communication devices associated with the plurality of persons representing the organization.
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Patent Agency Ranking
公开(公告)号：US10536371B2
公开(公告)日：2020-01-14
申请号：US16286271
申请日：2019-02-26
Applicant: Theatro Labs, Inc.
Inventor： Steven Paul Russell , Guy R. VanBuskirk , Shiva Cheedella
IPC: H04W4/14 , H04L12/721 , G06Q30/02 , H04L29/08 , H04W4/02
Abstract: In a method of using structured communications in an observation platform with cloud computing, a signal from a first communication device is received by a second communication device associated with a first computer system. The second computer system forwards the signal from the first computer system to a second computer system, wherein the second computer system is physically remote from the first computer system and connected with the first computer system via a network. The second computer system derives context information for the signal, the deriving based on a plurality of factors derived from an analysis of the signal, wherein the plurality of factors comprises a speech to text analysis of the signal, and wherein the second computer system is cloud based. The second computer system determines at least one destination for the signal based on the plurality of factors for the context information.
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公开(公告)号：US09691047B2
公开(公告)日：2017-06-27
申请号：US15208381
申请日：2016-07-12
Applicant: Theatro Labs, Inc.
Inventor： Steven Paul Russell , Guy R. Vanbuskirk , Andrew W. Kittler
IPC: H04W4/20 , G06Q10/06 , H04W4/02 , G10L15/26 , G10L17/22 , H04B7/14 , H04M3/02 , G06Q10/10 , H04W4/04 , H04L29/08 , H04W4/08
CPC classification number: G06Q10/06398 , G06Q10/10 , G10L15/26 , G10L17/22 , H04B7/14 , H04L67/2804 , H04L67/327 , H04M3/02 , H04W4/02 , H04W4/021 , H04W4/029 , H04W4/043 , H04W4/08 , H04W4/20 , H04W4/33
Abstract: In a method of using structured communication in a plurality of observation platforms, within a first observation platform associated with a first radio range, a second communication device associated with a computer system receives a signal from a first communication device. A first characteristic of the signal corresponds to an audible source and a second characteristic of the signal corresponds to information indicative of a geographic position of the first communication device. The computer system: recognizes a first user associated with the first communication device; derives context information for the signal; and relays the signal, via a computer network, to a second computer system associated with a second observation platform. The second observation platform is associated with a second radio range outside of the first radio range. In the second observation platform, the signal is relayed via the second computer system to a derived destination in the second observation platform.
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公开(公告)号：US09414195B2
公开(公告)日：2016-08-09
申请号：US14572450
申请日：2014-12-16
Applicant: Theatro Labs, Inc.
Inventor： Steven Paul Russell , Guy R. VanBuskirk , Andrew W. Kittler
IPC: H04W56/00 , H04W4/02 , H04W4/20 , G10L15/26 , G10L17/22 , H04B7/14 , H04M3/02 , G06Q10/06 , H04L29/08
CPC classification number: G06Q10/06398 , G06Q10/10 , G10L15/26 , G10L17/22 , H04B7/14 , H04L67/2804 , H04L67/327 , H04M3/02 , H04W4/02 , H04W4/021 , H04W4/029 , H04W4/043 , H04W4/08 , H04W4/20 , H04W4/33
Abstract: Systems and methods for observing and recording users of communication devices are disclosed. A first user associated with a first communication device and a second user associated with a second communication device are recognized at a central computer system. Geographic locations of the first communication device and the second communication device are tracked at the central computer system. A communication between the first communication device and the second communication device are tracked and recorded at the central computer system, wherein at least a portion of the communication is an audible communication. Features of the communication are identified at the central computer system and made available.
Abstract translation: 公开了用于观察和记录通信设备用户的系统和方法。 在中央计算机系统处识别与第一通信设备相关联的第一用户和与第二通信设备相关联的第二用户。 在中央计算机系统处跟踪第一通信设备和第二通信设备的地理位置。 第一通信设备和第二通信设备之间的通信被跟踪并记录在中央计算机系统中，其中通信的至少一部分是可听见的通信。 通信的特征在中央计算机系统中被识别并且可用。
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公开(公告)号：US20240144152A1
公开(公告)日：2024-05-02
申请号：US18406122
申请日：2024-01-06
Applicant: Theatro Labs, Inc.
Inventor： Guy R. VanBuskirk , Steven Paul Russell , Andrew W. Kittler
IPC: G06Q10/0639 , G06Q10/10 , G10L15/26 , G10L17/22 , H04B7/14 , H04L67/561 , H04M3/02 , H04W4/021 , H04W4/029 , H04W4/33
CPC classification number: G06Q10/06398 , G06Q10/10 , G10L15/26 , G10L17/22 , H04B7/14 , H04L67/561 , H04M3/02 , H04W4/021 , H04W4/029 , H04W4/33 , H04W4/08
Abstract: In a method of identifying a metric associated with a business, a computer system associated with the business, recognizes a first user associated with a first communication device and a second user associated with a second communication device, where the first user is recognized as a customer of the business and the second user is recognized as an employee of the business. The computer system observes a communication between the first communication device and the second communication device, where at least a portion of the communication is an audible communication. The computer system identifies the metric based on the communication between the employee and the customer. The computer system makes the metric available for decision making purposes.
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公开(公告)号：US20230261986A1
公开(公告)日：2023-08-17
申请号：US18138646
申请日：2023-04-24
Applicant: Theatro Labs, Inc.
Inventor： Guy R. VanBuskirk , Steven Paul Russell
IPC: H04L45/44 , G06Q30/02 , H04L67/561 , H04W4/02
CPC classification number: H04L45/44 , G06Q30/02 , H04L67/561 , H04W4/025 , H04W4/02 , H04M2203/2038
Abstract: In a method of using structured communications in an observation platform with cloud computing, a signal from a first communication device is received by a second communication device associated with a first computer system. The second computer system forwards the signal from the first computer system to a second computer system, wherein the second computer system is physically remote from the first computer system and connected with the first computer system via a network. The second computer system derives context information for the signal, the deriving based on a plurality of factors derived from an analysis of the signal, wherein the plurality of factors comprises a speech to text analysis of the signal, and wherein the second computer system is cloud based. The second computer system determines at least one destination for the signal based on the plurality of factors for the context information.
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