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公开(公告)号：US11706339B2
公开(公告)日：2023-07-18
申请号：US16668265
申请日：2019-10-30
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi , Tiago Paiva , Charanya Kannan , Bruno Antunes , Joao Carmo , Marco Costa
IPC: H04M3/51 , G10L15/22 , G10L15/18 , G10L25/63 , G10L15/30 , G06F16/953 , G06F9/54 , G06Q30/016 , G10L15/26 , H04M3/493 , H04M3/523 , H04M11/10 , G06F16/903 , G06F16/9038 , G06N20/00 , G06F40/279 , G06F40/205 , G06F40/30 , G06N5/04 , H04L67/10 , G06Q10/1093 , G06F16/9538 , G10L17/00 , G10L17/06 , G10L21/0272 , H04M3/42 , H04W4/14 , G06F16/23 , G06F16/242 , G06F16/248 , G06N3/006 , G06Q10/107 , G06F40/174 , G06F16/9535 , G06F16/2457 , G10L15/02 , G06N5/02 , G06F16/25 , G10L15/08 , G06F3/0484 , G06F3/0485
CPC classification number: H04M3/5183 , G06F9/54 , G06F16/2379 , G06F16/248 , G06F16/2425 , G06F16/24575 , G06F16/252 , G06F16/9038 , G06F16/90335 , G06F16/953 , G06F16/9535 , G06F16/9538 , G06F40/174 , G06F40/205 , G06F40/279 , G06F40/30 , G06N3/006 , G06N5/02 , G06N5/04 , G06N20/00 , G06Q10/107 , G06Q10/1095 , G06Q30/016 , G10L15/02 , G10L15/1815 , G10L15/1822 , G10L15/22 , G10L15/26 , G10L15/30 , G10L17/00 , G10L17/06 , G10L21/0272 , G10L25/63 , H04L67/10 , H04M3/42382 , H04M3/4933 , H04M3/4936 , H04M3/4938 , H04M3/5141 , H04M3/5166 , H04M3/5175 , H04M3/5191 , H04M3/5232 , H04M3/5233 , H04M3/5235 , H04M3/5237 , H04M11/10 , H04W4/14 , G06F3/0484 , G06F3/0485 , G10L2015/088 , G10L2015/223 , H04M2201/40 , H04M2201/41 , H04M2203/558 , H04M2203/6045 , H04M2203/6072
Abstract: Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing.
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公开(公告)号：US20230029707A1
公开(公告)日：2023-02-02
申请号：US17962179
申请日：2022-10-07
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi , Tiago Paiva , Charanya Kannan , Bruno Antunes , Joao Carmo , Marco Costa
IPC: H04M3/51 , G10L15/22 , G10L15/18 , G10L25/63 , G10L15/30 , G06F16/953 , G06F9/54 , G06Q30/00 , G10L15/26 , H04M3/493 , H04M3/523 , H04M11/10 , G06F16/903 , G06F16/9038 , G06N20/00 , G06F40/279 , G06F40/205 , G06F40/30 , G06N5/04 , H04L67/10 , G06Q10/10 , G06F16/9538 , G10L17/00 , G10L17/06 , G10L21/0272 , H04M3/42 , H04W4/14 , G06F16/23 , G06F16/242 , G06F16/248 , G06N3/00 , G06F40/174 , G06F16/9535 , G06F16/2457 , G10L15/02 , G06N5/02 , G06F16/25
Abstract: Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing.
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公开(公告)号：US20210136208A1
公开(公告)日：2021-05-06
申请号：US16668306
申请日：2019-10-30
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi , Tiago Paiva , Bruno Antunes
IPC: H04M3/51 , G06Q50/00 , G06Q50/26 , G06Q30/00 , G06N3/00 , G06N5/04 , G06N5/02 , G06F16/23 , H04M3/22 , H04M3/42 , G10L15/22 , G10L15/18 , G10L13/047 , G06F16/332
Abstract: A Virtual agent that is a fully automated computer software solution that can engage with real people, customers, clients and even other agents. Virtual agents have personality with animation and engage with the customer via text or voice or a combination of both as an actual person. Virtual agents are able to answer customer questions and provide information to address their issues. Virtual agents transfer calls to live agents if they cannot address customer issues.
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公开(公告)号：US20210134284A1
公开(公告)日：2021-05-06
申请号：US16668382
申请日：2019-10-30
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi , Tiago Paiva , Bruno Antunes
IPC: G10L15/22 , G06N3/00 , G06N5/04 , G06N5/02 , G06Q30/00 , G10L15/18 , G10L15/02 , G10L13/04 , G10L13/033 , G10L15/30
Abstract: A Virtual agent that is a fully automated computer software solution that can engage with real people, customers, clients and even other agents. Virtual agents have personality with animation and engage with the customer via text or voice or a combination of both as an actual person. Virtual agents are able to answer customer questions and provide information to address their issues. Virtual agents transfer calls to live agents if they cannot address customer issues.
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公开(公告)号：US20210084149A1
公开(公告)日：2021-03-18
申请号：US16569921
申请日：2019-09-13
Applicant: Talkdesk, Inc
Inventor： Phillip Zeelig , Charanya Kannan , Bruno Antunes , Tiago Paiva
Abstract: In one embodiment, a skill is provided that is installed into voice assistants. The skill incorporates functionality from multiple brands, allowing users to interact with multiple brands using a single skill. The brands may have in common a platform that they already use to provide customer support such as a call center. The platform may leverage existing business processes already used to provide customer support, as well as information associated with the brands from external sources such as customer relationship management platforms, to create skill functionality for each brand.
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Patent Agency Ranking
公开(公告)号：US20210005207A1
公开(公告)日：2021-01-07
申请号：US16668259
申请日：2019-10-30
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi , Tiago Paiva , Charanya Kannan , Bruno Antunes , Joao Carmo , Marco Costa
IPC: G10L17/00 , G10L17/06 , H04L29/08 , G06F16/9538 , G06F16/9535
Abstract: Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing.
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公开(公告)号：US20210004829A1
公开(公告)日：2021-01-07
申请号：US16668224
申请日：2019-10-30
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi , Tiago Paiva , Charanya Kannan , Bruno Antunes , Joao Carmo , Marco Costa
Abstract: Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing.
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8.发明申请公开(公告)号：US20210004824A1
公开(公告)日：2021-01-07
申请号：US16668204
申请日：2019-10-30
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi , Tiago Paiva , Charanya Kannan , Bruno Antunes , Joao Carmo , Marco Costa
Abstract: Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing.
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9.发明申请公开(公告)号：US20210004821A1
公开(公告)日：2021-01-07
申请号：US16668191
申请日：2019-10-30
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi , Tiago Paiva , Charanya Kannan , Bruno Antunes , Joao Carmo , Marco Costa
IPC: G06Q30/00 , G06N5/02 , G06F16/248 , G10L15/22 , G10L15/18
Abstract: Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing.
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10.发明申请公开(公告)号：US20210004536A1
公开(公告)日：2021-01-07
申请号：US16668170
申请日：2019-10-30
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi , Tiago Paiva , Charanya Kannan , Bruno Antunes , Joao Carmo , Marco Costa
IPC: G06F40/30 , G06F40/205 , G06F40/279 , H04L29/08 , G06F16/903 , G06F16/9038 , G06Q30/00 , G06N20/00 , G06N5/04
Abstract: Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing.
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