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公开(公告)号：US20210006657A1
公开(公告)日：2021-01-07
申请号：US16668235
申请日：2019-10-30
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi , Tiago Paiva , Charanya Kannan , Bruno Antunes , Joao Carmo , Marco Costa
IPC: H04M3/51
Abstract: Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing.
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2.发明申请公开(公告)号：US20210005206A1
公开(公告)日：2021-01-07
申请号：US16668165
申请日：2019-10-30
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi , Tiago Paiva , Charanya Kannan , Bruno Antunes , Joao Carmo , Marco Costa
IPC: G10L17/00 , G10L17/06 , G10L21/0272 , H04L29/08 , G06F16/9538
Abstract: Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing.
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公开(公告)号：US20210004830A1
公开(公告)日：2021-01-07
申请号：US16668228
申请日：2019-10-30
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi , Tiago Paiva , Charanya Kannan , Bruno Antunes , Joao Carmo , Marco Costa
Abstract: Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing.
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公开(公告)号：US20210004828A1
公开(公告)日：2021-01-07
申请号：US16668219
申请日：2019-10-30
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi , Tiago Paiva , Charanya Kannan , Bruno Antunes , Joao Carmo , Marco Costa
Abstract: Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing.
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5.发明申请公开(公告)号：US20210004823A1
公开(公告)日：2021-01-07
申请号：US16668200
申请日：2019-10-30
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi , Tiago Paiva , Charanya Kannan , Bruno Antunes , Joao Carmo , Marco Costa
Abstract: Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing.
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Patent Agency Ranking
公开(公告)号：US11706339B2
公开(公告)日：2023-07-18
申请号：US16668265
申请日：2019-10-30
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi , Tiago Paiva , Charanya Kannan , Bruno Antunes , Joao Carmo , Marco Costa
IPC: H04M3/51 , G10L15/22 , G10L15/18 , G10L25/63 , G10L15/30 , G06F16/953 , G06F9/54 , G06Q30/016 , G10L15/26 , H04M3/493 , H04M3/523 , H04M11/10 , G06F16/903 , G06F16/9038 , G06N20/00 , G06F40/279 , G06F40/205 , G06F40/30 , G06N5/04 , H04L67/10 , G06Q10/1093 , G06F16/9538 , G10L17/00 , G10L17/06 , G10L21/0272 , H04M3/42 , H04W4/14 , G06F16/23 , G06F16/242 , G06F16/248 , G06N3/006 , G06Q10/107 , G06F40/174 , G06F16/9535 , G06F16/2457 , G10L15/02 , G06N5/02 , G06F16/25 , G10L15/08 , G06F3/0484 , G06F3/0485
CPC classification number: H04M3/5183 , G06F9/54 , G06F16/2379 , G06F16/248 , G06F16/2425 , G06F16/24575 , G06F16/252 , G06F16/9038 , G06F16/90335 , G06F16/953 , G06F16/9535 , G06F16/9538 , G06F40/174 , G06F40/205 , G06F40/279 , G06F40/30 , G06N3/006 , G06N5/02 , G06N5/04 , G06N20/00 , G06Q10/107 , G06Q10/1095 , G06Q30/016 , G10L15/02 , G10L15/1815 , G10L15/1822 , G10L15/22 , G10L15/26 , G10L15/30 , G10L17/00 , G10L17/06 , G10L21/0272 , G10L25/63 , H04L67/10 , H04M3/42382 , H04M3/4933 , H04M3/4936 , H04M3/4938 , H04M3/5141 , H04M3/5166 , H04M3/5175 , H04M3/5191 , H04M3/5232 , H04M3/5233 , H04M3/5235 , H04M3/5237 , H04M11/10 , H04W4/14 , G06F3/0484 , G06F3/0485 , G10L2015/088 , G10L2015/223 , H04M2201/40 , H04M2201/41 , H04M2203/558 , H04M2203/6045 , H04M2203/6072
Abstract: Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing.
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公开(公告)号：US20230029707A1
公开(公告)日：2023-02-02
申请号：US17962179
申请日：2022-10-07
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi , Tiago Paiva , Charanya Kannan , Bruno Antunes , Joao Carmo , Marco Costa
IPC: H04M3/51 , G10L15/22 , G10L15/18 , G10L25/63 , G10L15/30 , G06F16/953 , G06F9/54 , G06Q30/00 , G10L15/26 , H04M3/493 , H04M3/523 , H04M11/10 , G06F16/903 , G06F16/9038 , G06N20/00 , G06F40/279 , G06F40/205 , G06F40/30 , G06N5/04 , H04L67/10 , G06Q10/10 , G06F16/9538 , G10L17/00 , G10L17/06 , G10L21/0272 , H04M3/42 , H04W4/14 , G06F16/23 , G06F16/242 , G06F16/248 , G06N3/00 , G06F40/174 , G06F16/9535 , G06F16/2457 , G10L15/02 , G06N5/02 , G06F16/25
Abstract: Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing.
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公开(公告)号：US20210005207A1
公开(公告)日：2021-01-07
申请号：US16668259
申请日：2019-10-30
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi , Tiago Paiva , Charanya Kannan , Bruno Antunes , Joao Carmo , Marco Costa
IPC: G10L17/00 , G10L17/06 , H04L29/08 , G06F16/9538 , G06F16/9535
Abstract: Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing.
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公开(公告)号：US20210004829A1
公开(公告)日：2021-01-07
申请号：US16668224
申请日：2019-10-30
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi , Tiago Paiva , Charanya Kannan , Bruno Antunes , Joao Carmo , Marco Costa
Abstract: Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing.
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10.发明申请公开(公告)号：US20210004824A1
公开(公告)日：2021-01-07
申请号：US16668204
申请日：2019-10-30
Applicant: Talkdesk, Inc.
Inventor： Jafar Adibi , Tiago Paiva , Charanya Kannan , Bruno Antunes , Joao Carmo , Marco Costa
Abstract: Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing.
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