Processing method, processing system, and storage medium

    公开(公告)号:US10282139B2

    公开(公告)日:2019-05-07

    申请号:US15613486

    申请日:2017-06-05

    Abstract: A processing method executed by a processor that receives an order from a user at a restaurant through interaction includes analyzing information indicating the order, extracting a phrase other than a standard element from the information, with reference to a first database when the extracted phrase is a first phrase in the first database, outputting a first confirmation item corresponding to the first phrase to the user, receiving a first user response corresponding to the first confirmation item, when the extracted phrase is not a first phrase in the first database, referring to a second database, when the extracted phrase is a second phrase in the second database, selecting a third phrase in the first database from second phrase-related phrases, outputting a second confirmation item corresponding to the third phrase to the user referring to the first database, and receiving a second user response corresponding to the second confirmation item.

    Information processing method, information processing apparatus, and non-transitory recording medium

    公开(公告)号:US11093537B2

    公开(公告)日:2021-08-17

    申请号:US15805915

    申请日:2017-11-07

    Abstract: There is provided an information processing method for performing, through interaction with a user, narrowing down regarding information that the user desires to search for. The method includes: outputting a first question, which is an open question, about a target of search; obtaining a first answer to the first question, the first answer being input by the user; if a determination is made indicating that the first answer does not satisfy a first condition and that a word or phrase corresponding to a word or phrase included in the first answer is not included in a database, outputting a second question, which is an open question, for requesting an explanation about the word or phrase included in the first answer and not included in the database; and if a determination is made indicating that the first answer satisfies the first condition, outputting a closed question about the target of search.

    Information processing method and recording medium

    公开(公告)号:US11055799B2

    公开(公告)日:2021-07-06

    申请号:US15627350

    申请日:2017-06-19

    Abstract: An information processing method in an interactive apparatus that questions a user's symptom through interaction with a user includes: outputting first question information of a first type concerning the user's symptom to a display or a speaker connected to the interactive apparatus, receiving first answer information indicating an answer to the question in the first question information from a keyboard, a touch panel, or a microphone connected to the interactive apparatus, outputting second question information of the first type concerning the user's symptom to the display or the speaker when it is determined that the answer in the first answer information does not include a word in a negative expression, and outputting third question information of a second type concerning the user's symptom to the display or the speaker when it is determined that the answer in the first answer information includes the word in the negative expression.

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