In an information processing method, display of a question and acquisition of an answer from a user to the question are repeated to narrow down information the user desires to make a search. A question regarding a target of the search is displayed in a first mode on a display included in a terminal. An answer inputted from the user to the question is acquired through the terminal. When the question is displayed, first information regarding a situation of a narrowing-down progress is displayed above the question in a second mode, and second information regarding a guide for answering the question is displayed below the question in a third mode.