公开(公告)号：US08654963B2

公开(公告)日：2014-02-18

申请号：US12339988

申请日：2008-12-19

Applicant: Nikolay Anisimov ,  Yevgeniy Petrovykh ,  Mark Scott

Inventor： Nikolay Anisimov ,  Yevgeniy Petrovykh ,  Mark Scott

IPC: H04M3/523 ,  H04M7/00

CPC classification number: H04M3/5191 ,  G06Q10/067 ,  H04M3/51 ,  H04M3/5175 ,  H04M3/5183 ,  H04M3/5232 ,  H04M2201/16

Abstract: In a contact center, a system for processing communication events has an interaction server for managing events waiting to be routed, a routing server for routing the events, a rules engine, and a gateway server executing rules invocation logic and interacting with the rules engine. The interaction server tracks incoming events, initiates and sends a routing request to the routing server, including a special routing object, for each event that requires conformance to business rules, the routing server, executing the routing object, sends an execution request to the gateway server, which upon receipt of the request prepares a business object model (BOM), being a set of facts upon which the rules engine executes rules appropriate to the facts, resulting in routing direction for the routing server to route the event.

Abstract translation: 在联络中心，用于处理通信事件的系统具有用于管理等待被路由的事件的交互服务器，用于路由事件的路由服务器，规则引擎和执行规则调用逻辑并与规则引擎交互的网关服务器。 交互服务器跟踪传入事件，启动并向路由服务器发送路由请求，包括特定路由对象，对于需要符合业务规则的每个事件，路由服务器执行路由对象，向网关发送执行请求 服务器，其在接收到请求时准备业务对象模型（BOM），其是规则引擎执行适合于事实的规则的一组事实，导致路由服务器路由事件的路由方向。

公开(公告)号：US20120270580A1

公开(公告)日：2012-10-25

申请号：US13537681

申请日：2012-06-29

Applicant: Nikolay Anisimov ,  Yevgeniy Petrovykh ,  Sergey B. Belov ,  Mark Scott

Inventor： Nikolay Anisimov ,  Yevgeniy Petrovykh ,  Sergey B. Belov ,  Mark Scott

IPC: H04W4/14

CPC classification number: H04M3/5183 ,  H04L12/1822 ,  H04L12/66 ,  H04L51/04 ,  H04L51/36 ,  H04L51/38 ,  H04L67/02 ,  H04M3/5141 ,  H04M3/5191 ,  H04M3/523 ,  H04W4/12 ,  H04W4/14 ,  H04W40/02 ,  H04W88/16

Abstract: A system for routing short message service (SMS) messages to endpoints in a contact center includes a first node for receiving SMS message streams from multiple sources operating variant protocols and for multiplexing the multiple streams into a single message stream following a universal protocol, a media gateway server connected to the first node for receiving the single message stream and for forwarding individual ones of the messages therein to individual ones of a plurality of connected servers, and a router connected to at least one of the connected servers for routing individual messages represented therein to individual ones of a plurality of network-supported endpoint devices.

Abstract translation: 用于将短消息服务（SMS）消息路由到联络中心中的端点的系统包括用于从操作变体协议的多个源接收SMS消息流的第一节点，以及根据通用协议将多个流复用到单个消息流中的媒体 网关服务器连接到第一节点，用于接收单个消息流，并将其中的各个消息转发到多个连接的服务器中的个别消息流，以及连接到至少一个连接的服务器的路由器，用于路由其中表示的各个消息 到多个网络支持的端点设备中的单个的。

公开(公告)号：US08232892B2

公开(公告)日：2012-07-31

申请号：US12627457

申请日：2009-11-30

Applicant: Mark Overholt ,  Torrence Cambridge ,  Mark Scott

Inventor： Mark Overholt ,  Torrence Cambridge ,  Mark Scott

IPC: G01V3/00

CPC classification number: E21B41/00

Abstract: A system for automating service operations at a well includes a service rig having at least one input device, an engine connected to an engine electronic control unit having a engine controller area network, a plurality of crown sheeves, a cable, an output device, a communication infrastructure, and at least one of a computer and an operator station; at least one remote server in electronic communication with the communication infrastructure; and a web portal in electronic communication with the at least one remote server.

Abstract translation: 用于在井处自动化服务操作的系统包括具有至少一个输入装置的服务装置，连接到具有发动机控制器区域网络的发动机电子控制单元的发动机，多个冠状罩，电缆，输出装置， 通信基础设施，以及计算机和操作员站中的至少一个; 至少一个与所述通信基础设施电子通信的远程服务器; 以及与所述至少一个远程服务器进行电子通信的网络门户。

公开(公告)号：US08117538B2

公开(公告)日：2012-02-14

申请号：US12339904

申请日：2008-12-19

Applicant: Nikolay Anisimov ,  Petr Makagon ,  Andriy Ryabchun ,  Mark Scott

Inventor： Nikolay Anisimov ,  Petr Makagon ,  Andriy Ryabchun ,  Mark Scott

IPC: G06F17/00

CPC classification number: H04M3/5183 ,  H04M3/4938

Abstract: In a contact center, a routing interface for enabling redirection of interactions from one scripted resource type to another includes a language transformation engine executable from a browser application resident on a digital medium installed on or accessible to a computing appliance, and an interactive panel accessible through the browser application the panel containing selectable modality options. The language transformation engine has network access to a language server, and a routing strategy server, and wherein VXML scripts downloaded to the browser are transformed into scripts expressed in another markup language for presentation and wherein the transformed scripts are used at an end resource that the interaction is redirected to.

Abstract translation: 在联络中心中，用于使得从一个脚本化资源类型到另一个脚本资源类型的交互重定向的路由接口包括可以从驻留在安装在计算设备上或可访问的数字媒体上的浏览器应用程序执行的语言转换引擎，以及可通过 浏览器应用程序面板包含可选择的模式选项。 语言转换引擎具有对语言服务器和路由策略服务器的网络访问，并且其中下载到浏览器的VXML脚本被转换成以另一种标记语言表示的脚本用于呈现，并且其中转换的脚本在最终资源处被使用， 互动被重定向到。

公开(公告)号：US20100317376A1

公开(公告)日：2010-12-16

申请号：US12482745

申请日：2009-06-11

Applicant: Nikolay Anisimov ,  Yevgeniy Petrovykh ,  Sergey B. Belov ,  Mark Scott

Inventor： Nikolay Anisimov ,  Yevgeniy Petrovykh ,  Sergey B. Belov ,  Mark Scott

IPC: H04W4/00

CPC classification number: H04M3/5183 ,  H04L12/1822 ,  H04L12/66 ,  H04L51/04 ,  H04L51/36 ,  H04L51/38 ,  H04L67/02 ,  H04M3/5141 ,  H04M3/5191 ,  H04M3/523 ,  H04W4/12 ,  H04W4/14 ,  H04W40/02 ,  H04W88/16

Abstract: A system for routing short message service (SMS) messages to endpoints in a contact center includes a first node for receiving SMS message streams from multiple sources operating variant protocols and for multiplexing the multiple streams into a single message stream following a universal protocol, a media gateway server connected to the first node for receiving the single message stream and for forwarding individual ones of the messages therein to individual ones of a plurality of connected servers, and a router connected to at least one of the connected servers for routing individual messages represented therein to individual ones of a plurality of network-supported endpoint devices.

Abstract translation: 用于将短消息服务（SMS）消息路由到联络中心中的端点的系统包括用于从操作变体协议的多个源接收SMS消息流的第一节点，以及根据通用协议将多个流复用到单个消息流中的媒体 网关服务器连接到第一节点，用于接收单个消息流，并将其中的各个消息转发到多个连接的服务器中的个别消息流，以及连接到至少一个连接的服务器的路由器，用于路由其中表示的各个消息 到多个网络支持的端点设备中的单个的。

公开(公告)号：US20100162101A1

公开(公告)日：2010-06-24

申请号：US12339904

申请日：2008-12-19

Applicant: Nikolay Anisimov ,  Petr Makagon ,  Andriy Ryabchun ,  Mark Scott

Inventor： Nikolay Anisimov ,  Petr Makagon ,  Andriy Ryabchun ,  Mark Scott

IPC: G06F17/00 ,  G06F3/00

CPC classification number: H04M3/5183 ,  H04M3/4938

Abstract: In a contact center, a routing interface for enabling redirection of interactions from one scripted resource type to another includes a language transformation engine executable from a browser application resident on a digital medium installed on or accessible to a computing appliance, and an interactive panel accessible through the browser application the panel containing selectable modality options. The language transformation engine has network access to a language server, and a routing strategy server, and wherein VXML scripts downloaded to the browser are transformed into scripts expressed in another markup language for presentation and wherein the transformed scripts are used at an end resource that the interaction is redirected to.

Abstract translation: 在联络中心中，用于使得从一个脚本化资源类型到另一个脚本资源类型的交互重定向的路由接口包括可以从驻留在安装在计算设备上或可访问的数字媒体上的浏览器应用程序执行的语言转换引擎，以及可通过 浏览器应用程序面板包含可选择的模式选项。 语言转换引擎具有对语言服务器和路由策略服务器的网络访问，并且其中下载到浏览器的VXML脚本被转换成以另一种标记语言表示的脚本用于呈现，并且其中转换的脚本在最终资源处被使用， 互动被重定向到。

公开(公告)号：US20100161540A1

公开(公告)日：2010-06-24

申请号：US12339937

申请日：2008-12-19

Applicant: Nikolay Anisimov ,  Mark Scott ,  Yevgeniy Petrovykh ,  Yi Chang

Inventor： Nikolay Anisimov ,  Mark Scott ,  Yevgeniy Petrovykh ,  Yi Chang

IPC: G06N5/02

CPC classification number: G06Q30/02 ,  G06F17/30899

Abstract: A ranking system ranks visitors to a Web site using one or more instances of machine-readable code executable from a digital medium accessible to a Web server. The code tracks visitor behavior while browsing the web site, and a visitor ranking module resident on the digital medium accepts information documented by the one or more instances of machine readable code and assigns rank values to one or more of the visitors. The ranking module ranks visitors at the Web-site based on logic and rules for interpreting visitor behavior and for applies a value to the visitor in real time based on that interpretation, and values applied at or above a preprogrammed level trigger solicitation of the visitor so ranked to engage in interaction including live assistance.

Abstract translation: 排名系统使用一个或多个可从Web服务器可访问的数字媒体中执行的机器可读代码实例，将访问者排列到网站。 该代码在浏览网站时跟踪访问者行为，并且驻留在数字媒体上的访问者排名模块接受由机器可读代码的一个或多个实例记录的信息，并将等级值分配给一个或多个访问者。 排名模块根据用于解释访问者行为的逻辑和规则对访问者进行排名，并根据该解释对访问者实时应用值，以及应用于预编程级别以上的值触发访问者的请求 排名参与互动，包括现场援助。

公开(公告)号：US20100158239A1

公开(公告)日：2010-06-24

申请号：US12339988

申请日：2008-12-19

Applicant: Nikolay Anisimov ,  Yevgeniy Petrovykh ,  Mark Scott

Inventor： Nikolay Anisimov ,  Yevgeniy Petrovykh ,  Mark Scott

IPC: H04M3/00 ,  G06N5/02 ,  G06F15/16

CPC classification number: H04M3/5191 ,  G06Q10/067 ,  H04M3/51 ,  H04M3/5175 ,  H04M3/5183 ,  H04M3/5232 ,  H04M2201/16

Abstract: In a contact center, a system for processing communication events has an interaction server for managing events waiting to be routed, a routing server for routing the events, a rules engine, and a gateway server executing rules invocation logic and interacting with the rules engine. The interaction server tracks incoming events, initiates and sends a routing request to the routing server, including a special routing object, for each event that requires conformance to business rules, the routing server, executing the routing object, sends an execution request to the gateway server, which upon receipt of the request prepares a business object model (BOM), being a set of facts upon which the rules engine executes rules appropriate to the facts, resulting in routing direction for the routing server to route the event.

Abstract translation: 在联络中心，用于处理通信事件的系统具有用于管理等待被路由的事件的交互服务器，用于路由事件的路由服务器，规则引擎和执行规则调用逻辑并与规则引擎交互的网关服务器。 交互服务器跟踪传入事件，启动并向路由服务器发送路由请求，包括特定路由对象，对于需要符合业务规则的每个事件，路由服务器执行路由对象，向网关发送执行请求 服务器，其在接收到请求时准备业务对象模型（BOM），其是规则引擎执行适合于事实的规则的一组事实，导致路由服务器路由事件的路由方向。

公开(公告)号：US07477661B2

公开(公告)日：2009-01-13

申请号：US10696998

申请日：2003-10-31

Applicant: Mark Scott

Inventor： Mark Scott

IPC: H04J3/06

CPC classification number: H04L12/6418 ,  H04L2012/6472 ,  H04L2012/6481 ,  H04L2012/6489

Abstract: A method, system and computer software product for managing jitter buffering that accurately measures network latency, the variation in latency (also known as jitter), and efficiently manages the media packet stream and jitter buffers is disclosed. A framer time-stamps incoming packets. A traffic analyzer maintains a sliding window of statistics generated from a recent set of packets. A jitter manager monitors packets, receives and makes adjustments based on information received from the traffic analyzer, and manages any connected jitter buffers.

Abstract translation: 公开了一种方法，系统和计算机软件产品，用于管理准确测量网络延迟的抖动缓冲，延迟的变化（也称为抖动）以及有效地管理媒体分组流和抖动缓冲器。 成帧器对传入的数据包进行时间戳。 流量分析器维护从最近的一组数据包生成的统计信息的滑动窗口。 抖动管理器根据从流量分析器接收的信息监视数据包，接收和进行调整，并管理任何连接的抖动缓冲区。

公开(公告)号：US20090002704A1

公开(公告)日：2009-01-01

申请号：US11823585

申请日：2007-06-28

Applicant: David Burns ,  Anhua Mei ,  Mark Scott

Inventor： David Burns ,  Anhua Mei ,  Mark Scott

IPC: G01N21/47 ,  G01N15/02

CPC classification number: G01N21/53 ,  G01N15/0205 ,  G01N21/85 ,  G01N21/94 ,  G01N2001/225 ,  G01N2021/4707 ,  G01N2021/8411 ,  G01N2021/8557

Abstract: A system and method of monitoring contaminant particles in pipelines. The system can include a probe for extending into a pipeline, and sampling fluid in the pipeline to ensure that a representative amount of contaminants within the pipeline can subsequently be measured. An analyzer receives the sampled fluid from the probe, illuminates the sampled fluid with a light source, and collects scattered light from any contaminant particles in the illuminated sampled fluid. A detector receives the scattered light from the analyzer, and converts the scattered light into an electrical signal that is proportional to the contaminant particles size. A processor receives the electrical signal from the detector, converts the electrical signal into digital data pertaining to the contaminant particles, and transmits the digital data on an Ethernet connection, or wireless signal to a communication network for distribution to at least one digital data processor for display and evaluation.

Abstract translation: 监测管道污染物颗粒的系统和方法。 该系统可以包括用于延伸到管道中的探针和在管道中取样流体，以确保随后可以测量管道内的代表性的污染物量。 分析仪从探测器接收采样的流体，用光源照射采样的流体，并从照射的采样流体中的任何污染物颗粒收集散射光。 检测器接收来自分析器的散射光，并将散射光转换成与污染物颗粒尺寸成比例的电信号。 处理器从检测器接收电信号，将电信号转换为与污染物颗粒有关的数字数据，并将以太网连接上的数字数据或无线信号发送到通信网络，以分配给至少一个数字数据处理器 展示和评估。