Invention Grant
US08117538B2 Method for dynamically converting voice XML scripts into other compatible markup language scripts based on required modality
有权
基于所需模式将语音XML脚本动态转换为其他兼容标记语言脚本的方法
- Patent Title: Method for dynamically converting voice XML scripts into other compatible markup language scripts based on required modality
- Patent Title (中): 基于所需模式将语音XML脚本动态转换为其他兼容标记语言脚本的方法
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Application No.: US12339904Application Date: 2008-12-19
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Publication No.: US08117538B2Publication Date: 2012-02-14
- Inventor: Nikolay Anisimov , Petr Makagon , Andriy Ryabchun , Mark Scott
- Applicant: Nikolay Anisimov , Petr Makagon , Andriy Ryabchun , Mark Scott
- Applicant Address: US CA Daly City
- Assignee: Genesys Telecommunications Laboratories, Inc.
- Current Assignee: Genesys Telecommunications Laboratories, Inc.
- Current Assignee Address: US CA Daly City
- Agency: Central Coast Patent Agency, Inc.
- Agent Donald R. Boys
- Main IPC: G06F17/00
- IPC: G06F17/00

Abstract:
In a contact center, a routing interface for enabling redirection of interactions from one scripted resource type to another includes a language transformation engine executable from a browser application resident on a digital medium installed on or accessible to a computing appliance, and an interactive panel accessible through the browser application the panel containing selectable modality options. The language transformation engine has network access to a language server, and a routing strategy server, and wherein VXML scripts downloaded to the browser are transformed into scripts expressed in another markup language for presentation and wherein the transformed scripts are used at an end resource that the interaction is redirected to.
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