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公开(公告)号：US09424248B2
公开(公告)日：2016-08-23
申请号：US13873288
申请日：2013-04-30
Applicant: International Business Machines Corporation
Inventor： Annemarie R. Fitterer , Ramakrishna J. Gorthi , Chandrajit G. Joshi , Romil J. Shah
CPC classification number: G06F17/2775 , G06F17/21 , G06F17/2735 , G06F17/2785
Abstract: Monitoring an internet chat in which a text transcript is generated by at least two chat participants, by: (i) performing a simple check on the text transcript for existence of a potential frustration precondition; and (ii) on condition that a frustration precondition is found, performing text analytics type analysis on the text transcript to determine whether potential frustration is evidenced by the text transcript. If it is determined that potential frustration is evidenced by the chat transcript then responsive action is taken to prevent and/or stem the frustration.
Abstract translation: 通过以下方式监视互联网聊天，其中由至少两个聊天参与者生成文本记录：（i）对存在潜在挫折前提条件的文本记录表进行简单的检查; 和（ii）如果发现沮丧的前提条件，则对文本记录进行文本分析类型分析，以确定文本记录表明潜在的挫折是否证明。 如果确定通过聊天记录证明潜在的挫折，则采取响应性的动作来防止和/或阻止沮丧。
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公开(公告)号：US10311143B2
公开(公告)日：2019-06-04
申请号：US15651371
申请日：2017-07-17
Applicant: International Business Machines Corporation
Inventor： Annemarie R. Fitterer , Ramakrishna J. Gorthi , Chandrajit G. Joshi , Romil J. Shah
Abstract: Frustration in online chat communication is prevented in which a text transcript is generated by at least two chat participants, by: (i) identifying in a text transcript a text-based signal listed on a list of text-based signals in a table; (ii) performing a first text analytics analysis on the text transcript to determine whether potential frustration is evidenced by the text transcript, the first text analytics analysis using a context hint provided in the table, the context hint corresponding in the table to the text-based signal; and (iii) responsive to potential frustration being evidenced by the text transcript, taking a responsive action based at least in part upon a potential cause of the potential frustration determined by performing a second text analytics analysis on the text transcript. The context hint is a contextual clue that supports a determination of whether the text-based signal indicates potential frustration as evidenced by the text transcript.
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公开(公告)号：US09542430B1
公开(公告)日：2017-01-10
申请号：US15159833
申请日：2016-05-20
Applicant: International Business Machines Corporation
Inventor： Annemarie R. Fitterer , Richard J. Smith , Rama Mohan Thulasi Reddy
CPC classification number: G06F17/30292 , G06F11/3051 , G06F17/30297 , G06F17/30309 , G06F17/30353 , G06F17/30368 , G06F17/30377 , G06F17/3051 , G06F17/30554 , G06F17/3056 , G06F17/30575 , G06F17/30952
Abstract: An approach for tracking system changes to support data maintenance within a directory service environment. Log fields are added to a directory service database for applications that interface with a directory service environment based on predetermined fields to be tracked. The log fields are updated to register database schema fields and data associated with the applications to create a history of changes. An application's identity and data access to the directory service environment are monitored and the log fields are updated to create a history of usage. The directory service database history of usage and changes are periodically analyzed to determine applications relationship dependencies and usage information. Associated maintenance actions are identified by detecting conditions in the directory service environment, based on predetermined maintenance criteria and maintenance is performed.
Abstract translation: 跟踪系统更改以支持目录服务环境中的数据维护的方法。 基于要跟踪的预定字段，将日志字段添加到目录服务数据库中，用于与目录服务环境接口的应用程序。 更新日志字段以注册数据库模式字段和与应用程序相关联的数据，以创建更改历史记录。 监视应用程序对目录服务环境的身份和数据访问，并更新日志字段以创建使用历史记录。 定期分析目录服务数据库的使用和更改历史，以确定应用程序的关系依赖关系和使用信息。 通过基于预定的维护标准来检测目录服务环境中的条件来识别相关的维护动作，并执行维护。
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公开(公告)号：US20140316765A1
公开(公告)日：2014-10-23
申请号：US13868137
申请日：2013-04-23
Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
Inventor： Annemarie R. Fitterer , Ramakrishna J. Gorthi , Chandrajit G. Joshi , Romil J. Shah
IPC: G06F17/27
CPC classification number: G06F17/2775 , G06F17/21 , G06F17/2735 , G06F17/2785
Abstract: Monitoring an internet chat in which a text transcript is generated by at least two chat participants, by: (i) performing a simple check on the text transcript for existence of a potential frustration precondition; and (ii) on condition that a frustration precondition is found, performing text analytics type analysis on the text transcript to determine whether potential frustration is evidenced by the text transcript. If it is determined that potential frustration is evidenced by the chat transcript then responsive action is taken to prevent and/or stem the frustration.
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公开(公告)号：US09760562B2
公开(公告)日：2017-09-12
申请号：US15083337
申请日：2016-03-29
Applicant: International Business Machines Corporation
Inventor： Annemarie R. Fitterer , Ramakrishna J. Gorthi , Chandrajit G. Joshi , Romil J. Shah
CPC classification number: G06F17/2775 , G06F17/21 , G06F17/2735 , G06F17/2785
Abstract: Monitoring an internet chat in which a text transcript is generated by at least two chat participants, by: (i) performing a simple check on the text transcript for existence of a potential frustration precondition; and (ii) on condition that a frustration precondition is found, performing text analytics type analysis on the text transcript to determine whether potential frustration is evidenced by the text transcript. If it is determined that potential frustration is evidenced by the chat transcript then responsive action is taken to prevent and/or stem the frustration.
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Patent Agency Ranking
公开(公告)号：US20170124121A1
公开(公告)日：2017-05-04
申请号：US14927558
申请日：2015-10-30
Applicant: International Business Machines Corporation
Inventor： Annemarie R. Fitterer , Richard J. Smith , Rama Mohan Thulasi Reddy
IPC: G06F17/30
CPC classification number: G06F17/30292 , G06F11/3051 , G06F17/30297 , G06F17/30309 , G06F17/30353 , G06F17/30368 , G06F17/30377 , G06F17/3051 , G06F17/30554 , G06F17/3056 , G06F17/30575 , G06F17/30952
Abstract: An approach for tracking system changes to support data maintenance within a directory service environment. Log fields are added to a directory service database for applications that interface with a directory service environment based on predetermined fields to be tracked. The log fields are updated to register database schema fields and data associated with the applications to create a history of changes. An application's identity and data access to the directory service environment are monitored and the log fields are updated to create a history of usage. The directory service database history of usage and changes are periodically analyzed to determine applications relationship dependencies and usage information. Associated maintenance actions are identified by detecting conditions in the directory service environment, based on predetermined maintenance criteria and maintenance is performed.
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公开(公告)号：US20160210282A1
公开(公告)日：2016-07-21
申请号：US15083341
申请日：2016-03-29
Applicant: International Business Machines Corporation
Inventor： Annemarie R. Fitterer , Ramakrishna J. Gorthi , Chandrajit G. Joshi , Romil J. Shah
CPC classification number: G06F17/2775 , G06F17/21 , G06F17/2735 , G06F17/2785
Abstract: Monitoring an internet chat in which a text transcript is generated by at least two chat participants, by: (i) performing a simple check on the text transcript for existence of a potential frustration precondition; and (ii) on condition that a frustration precondition is found, performing text analytics type analysis on the text transcript to determine whether potential frustration is evidenced by the text transcript. If it is determined that potential frustration is evidenced by the chat transcript then responsive action is taken to prevent and/or stem the frustration.
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公开(公告)号：US09396285B1
公开(公告)日：2016-07-19
申请号：US15015636
申请日：2016-02-04
Applicant: International Business Machines Corporation
Inventor： Annemarie R. Fitterer , Richard J. Smith , Rama Mohan Thulasi Reddy
IPC: G06F17/30
CPC classification number: G06F17/30292 , G06F11/3051 , G06F17/30297 , G06F17/30309 , G06F17/30353 , G06F17/30368 , G06F17/30377 , G06F17/3051 , G06F17/30554 , G06F17/3056 , G06F17/30575 , G06F17/30952
Abstract: An approach for tracking system changes to support data maintenance within a directory service environment. Log fields are added to a directory service database for applications that interface with a directory service environment based on predetermined fields to be tracked. The log fields are updated to register database schema fields and data associated with the applications to create a history of changes. An application's identity and data access to the directory service environment are monitored and the log fields are updated to create a history of usage. The directory service database history of usage and changes are analyzed to determine applications relationship dependencies and usage information. Associated maintenance actions are identified by detecting conditions in the directory service environment, based on predetermined maintenance criteria and maintenance is performed.
Abstract translation: 跟踪系统更改以支持目录服务环境中的数据维护的方法。 基于要跟踪的预定字段，将日志字段添加到目录服务数据库中，用于与目录服务环境接口的应用程序。 更新日志字段以注册数据库模式字段和与应用程序相关联的数据，以创建更改历史记录。 监视应用程序对目录服务环境的身份和数据访问，并更新日志字段以创建使用历史记录。 分析使用和更改的目录服务数据库历史记录，以确定应用程序关系依赖关系和使用信息。 通过基于预定的维护标准来检测目录服务环境中的条件来识别相关的维护动作，并执行维护。
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公开(公告)号：US09003479B2
公开(公告)日：2015-04-07
申请号：US13710597
申请日：2012-12-11
Applicant: International Business Machines Corporation
Abstract: Embodiments of the present invention disclose a method, computer program product, and system for generating a secure sandbox environment. A computer identifies components of a production environment that utilizes sensitive information during operation. The components of the production environment can include one or more server computers, one or more storage devices, and one or more applications. The computer receives a security policy that defines what constitutes sensitive information, and in response identifies the sensitive information of the production environment. The computer modifies the sensitive information such that the production environment can utilize the sensitive information without error, and such that the sensitive information cannot be identified from the modified sensitive information. The computer generates the sandbox environment, based at least in part, on the identified components of the production environment and the modified sensitive information.
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公开(公告)号：US20140165135A1
公开(公告)日：2014-06-12
申请号：US14072862
申请日：2013-11-06
Applicant: International Business Machines Corporation
IPC: G06F21/57
Abstract: Embodiments of the present invention disclose a method, computer program product, and system for generating a secure sandbox environment. A computer identifies components of a production environment that utilizes sensitive information during operation. The components of the production environment can include one or more server computers, one or more storage devices, and one or more applications. The computer receives a security policy that defines what constitutes sensitive information, and in response identifies the sensitive information of the production environment. The computer modifies the sensitive information such that the production environment can utilize the sensitive information without error, and such that the sensitive information cannot be identified from the modified sensitive information. The computer generates the sandbox environment, based at least in part, on the identified components of the production environment and the modified sensitive information.
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