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    Call center SMS-MMS language router
    2.
    发明授权
    Call center SMS-MMS language router 有权

    公开(公告)号：US10360309B2

    公开(公告)日：2019-07-23

    申请号：US14700339

    申请日：2015-04-30

    Applicant: HeyWire, Inc.

    Inventor： Thomas Brett Chisholm ,  James Hunt ,  Eugene Lee Lew

    IPC: H04M3/51 ,  H04W4/14 ,  G06F17/27 ,  G06F17/28 ,  H04M3/523 ,  H04M3/42

    Abstract: A method and system enables language translation and routing of Person-to-Person (P2P) messages. Customer messages are diverted to various alternate destinations in an enterprise based on the language of the messages. Enterprise alternate destinations include language capable call center customer service representatives (CSRs), language specialized call centers, and personnel in various departments in an enterprise having language skills. The CSRs and other personnel can communicate through the call centers or using data enabled devices. Information collected from the messages can be used to determine the appropriate destination.

    CALL CENTER MOBILE MESSAGING
    3.
    发明申请
    CALL CENTER MOBILE MESSAGING 有权

    公开(公告)号：US20220294906A1

    公开(公告)日：2022-09-15

    申请号：US17689305

    申请日：2022-03-08

    Applicant: HeyWire, Inc.

    Inventor： Eugene Lee Lew ,  Vasileios John Gianoukos ,  Kenneth Norman Heim

    IPC: H04M3/51 ,  H04W4/14

    Abstract: A method and system enables communications with a call center via SMS/MMS and provides an additional communications channel to communicate with the call center in addition to voice, Internet email/IM chat and fax. The call center obtains location information and images from a customer using SMS messages and web pages via a messaging hub.

    SOCIAL MESSAGING HUB SYSTEM
    5.
    发明申请
    SOCIAL MESSAGING HUB SYSTEM 审中-公开
    社会消息传递系统

    公开(公告)号：US20160073243A1

    公开(公告)日：2016-03-10

    申请号：US14933220

    申请日：2015-11-05

    Applicant: Heywire, Inc.

    Inventor： Eugene Lee Lew ,  Vasilios John Gianoukos

    IPC: H04W4/14 ,  H04W4/20 ,  G06F3/0484 ,  H04L12/58

    CPC classification number: H04W4/14 ,  G06F3/04842 ,  G06Q50/01 ,  H04L29/12896 ,  H04L51/32 ,  H04L51/38 ,  H04L61/106 ,  H04L61/605 ,  H04W4/21 ,  H04W8/26 ,  H04W60/00 ,  H04W76/10

    Abstract: A social messaging hub provides communication services for a data enabled device having Internet network access capabilities such as a portable media player, personal digital assistant, a Wi-Fi mobile platform, a tablet computer, portable e-Reader, a personal computer, a laptop and a netbook computer. The social messaging hub communicates with the data enabled device over the Internet or cellular data networks, and interfaces with a message infrastructure including mobile carriers, message aggregators, message exchanges and various specialized social messaging services. Messages may originate in or be delivered to other users' mobile telephones or in similarly equipped and provisioned IP data enabled devices. The social messaging hub can provide a predetermined auto-reply response and retain messages for a timed duration in a message retention queue when requested by a user. Messages may be viewed with a data enabled device application at various zoom levels.

    Abstract translation: 社交消息中心为具有因特网网络访问能力的数据启用设备提供通信服务，例如便携式媒体播放器，个人数字助理，Wi-Fi移动平台，平板电脑，便携式电子阅读器，个人计算机，膝上型计算机 和上网本电脑。 社交消息中心通过因特网或蜂窝数据网络与数据启用设备通信，并与包括移动运营商，消息聚合器，消息交换和各种专门的社交消息服务的消息基础设施进行接口。 消息可以发起或传送给其他用户的移动电话或类似装备和配置的启用IP数据的设备。 当用户请求时，社交消息中心可以提供预定的自动回复响应并保留消息保留队列中的定时持续时间的消息。 可以使用数据启用的设备应用程序在各种缩放级别查看消息。

    CALL CENTER MOBILE MESSAGING
    7.
    发明申请
    CALL CENTER MOBILE MESSAGING 有权

    公开(公告)号：US20220191329A1

    公开(公告)日：2022-06-16

    申请号：US17689304

    申请日：2022-03-08

    Applicant: HeyWire, Inc.

    Inventor： Eugene Lee Lew ,  Vasileios John Gianoukos ,  Kenneth Norman Heim

    IPC: H04M3/51 ,  H04W4/14

    Abstract: A method and system enables communications with a call center via SMS/MMS and provides an additional communications channel to communicate with the call center in addition to voice, Internet email/IM chat and fax. The call center obtains location information and images from a customer using SMS messages and web pages via a messaging hub.

    CALL CENTER MOBILE MESSAGING
    8.
    发明申请
    CALL CENTER MOBILE MESSAGING 有权

    公开(公告)号：US20220191328A1

    公开(公告)日：2022-06-16

    申请号：US17689302

    申请日：2022-03-08

    Applicant: HeyWire, Inc.

    Inventor： Eugene Lee Lew ,  Vasileios John Gianoukos ,  Kenneth Norman Heim

    IPC: H04M3/51 ,  H04W4/14

    Abstract: A method and system enables communications with a call center via SMS/MMS and provides an additional communications channel to communicate with the call center in addition to voice, Internet email/IM chat and fax. The call center obtains location information and images from a customer using SMS messages and web pages via a messaging hub.

    SMS technology for computerized devices
    9.
    发明授权
    SMS technology for computerized devices 有权

    公开(公告)号：US10819635B2

    公开(公告)日：2020-10-27

    申请号：US14215456

    申请日：2014-03-17

    Applicant: HeyWire, Inc.

    Inventor： Eugene Lee Lew ,  Nimrod Gal-Oz

    IPC: H04L12/749 ,  H04W4/12 ,  H04L29/12 ,  H04W4/14 ,  H04W40/24

    Abstract: A method and system for delivering SMS and MMS messages from a mobile telephone to devices having addresses on an Internet Protocol network are provided. In an embodiment of the invention a device having an IP address and a Media Access Control (MAC) address is registered on a network router and a telephone number is associated with the registered device on the router, such that when the router receives an SMS or MMS message for the telephone number associated with the device the router retrieves the IP address for the device and routes the message to the device.

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