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公开(公告)号：US10360309B2
公开(公告)日：2019-07-23
申请号：US14700339
申请日：2015-04-30
Applicant: HeyWire, Inc.
Inventor： Thomas Brett Chisholm , James Hunt , Eugene Lee Lew
Abstract: A method and system enables language translation and routing of Person-to-Person (P2P) messages. Customer messages are diverted to various alternate destinations in an enterprise based on the language of the messages. Enterprise alternate destinations include language capable call center customer service representatives (CSRs), language specialized call centers, and personnel in various departments in an enterprise having language skills. The CSRs and other personnel can communicate through the call centers or using data enabled devices. Information collected from the messages can be used to determine the appropriate destination.
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公开(公告)号：US20160321245A1
公开(公告)日：2016-11-03
申请号：US14700339
申请日：2015-04-30
Applicant: HeyWire, Inc.
Inventor： Thomas Brett Chisholm , James Hunt , Eugene Lee Lew
CPC classification number: G06F17/289 , G06F17/2705 , G06F17/275 , H04M3/42382 , H04M3/5141 , H04M3/523 , H04M2203/2061 , H04M2242/12 , H04M2250/58 , H04W4/14
Abstract: A method and system enables language translation and routing of Person-to-Person (P2P) messages. Customer messages are diverted to various alternate destinations in an enterprise based on the language of the messages. Enterprise alternate destinations include language capable call center customer service representatives (CSRs), language specialized call centers, and personnel in various departments in an enterprise having language skills. The CSRs and other personnel can communicate through the call centers or using data enabled devices. Information collected from the messages can be used to determine the appropriate destination.
Abstract translation: 一种方法和系统使得能够进行人对人（P2P）消息的语言翻译和路由。 客户消息根据消息的语言转移到企业中的各种备用目的地。 企业备用目的地包括具有语言能力的呼叫中心客户服务代表（CSR），语言专业呼叫中心以及具有语言技能的企业的各个部门的人员。 CSR和其他人员可以通过呼叫中心或使用启用数据的设备进行通信。 从消息收集的信息可用于确定适当的目的地。
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