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公开(公告)号：US20210271858A1
公开(公告)日：2021-09-02
申请号：US17198372
申请日：2021-03-11
发明人： Ana CRUZ , Vincent PHAM , Nahid Farhady GHALATY , Christopher CAMENARES , Lee ADCOCK , Jason YI , Geeta SHYAMALA
摘要： Disclosed herein are system, method, and computer program product embodiments for securing ATM transactions based on facial detection. The approach contemplates performing facial detection on an image of a user of an ATM when the user authenticates themselves, and comparing the user's detected face to facial detection results of subsequent images taken at the ATM. Based on this comparison, various security events may be detected and, for any given security event, a particular action may be taken.
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公开(公告)号：US20230274745A1
公开(公告)日：2023-08-31
申请号：US18312155
申请日：2023-05-04
IPC分类号： G10L15/26 , G10L15/18 , G06F40/289
CPC分类号： G10L15/26 , G06F40/289 , G10L15/1822 , G06F21/30
摘要： Systems, methods, and computer-readable storage media for generating a quantifiable communication profile of a participant, then using that communication profile to identify fake media and/or verify media as authentic. An exemplary system can receive communications in which a participant was one of the parties communicating, perform natural language processing and statistical analyses on the received communications, and generate a participant communication profile which details how the participant communicates and prefers to be communicated with. The system can also receive media purported to be from the participant, perform natural language processing on the purported media, compare the syntax of the purported media to the participant’s communication profile, and identify, based on word usage, the media as a fake.
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公开(公告)号：US20220368721A1
公开(公告)日：2022-11-17
申请号：US17877516
申请日：2022-07-29
发明人： Emmet DEVLIN , Ana CRUZ , Nahid Farhady GHALATY , Vincent PHAM
IPC分类号： H04L9/40 , G06N20/00 , G06Q20/40 , H04L67/306 , H04B1/38 , H04L51/42 , H04L51/224 , H04L61/5007
摘要： A server can include a detection module for monitoring an electronic account and detecting irregular or fraudulent activities. The detection module can be a machine learning model configured to detect activities or patterns indicative of an account being compromised, hacked or accessed by unauthorized users. Upon detection of the irregular activities or patterns, the detection module can transmit a notification or signal to a trigger module which can implement remedial actions. The trigger module can receive the signal from the detection module and execute an action in accordance with a trigger plan. The trigger plan can include various information and a range of actions, which can be selected and/or executed based on the information included in the signal.
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公开(公告)号：US20210374335A1
公开(公告)日：2021-12-02
申请号：US16884399
申请日：2020-05-27
发明人： Lee ADCOCK , Nahid Farhady GHALATY , Ana CRUZ , Geeta SHYAMALA , Patrick SOFO
IPC分类号： G06F40/205 , G06F40/289 , G06F40/35 , G06N20/00
摘要： Analyzing communications to determine appropriateness and provide recommendations based on prior communications. Prior communications may create a baseline tone based on the sentiment, words, or phrases used in previous communications between the user and the intended recipient and/or other user recipient pairs. Machine learning techniques may be used to continuously update a baseline tone.
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5.发明申请公开(公告)号：US20230054704A1
公开(公告)日：2023-02-23
申请号：US17406724
申请日：2021-08-19
发明人： Nahid Farhady GHALATY , Vincent PHAM , Lee ADCOCK , Ana CRUZ
IPC分类号： H04L29/06 , G06F16/901 , G06F16/906
摘要： Embodiments discussed herein include systems, devices, methods, and techniques to process data, generate one or more graphs, and utilize the one or more graphs to detect anomalies.
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公开(公告)号：US20220148008A1
公开(公告)日：2022-05-12
申请号：US17093698
申请日：2020-11-10
IPC分类号： G06Q30/00 , G06F40/279 , G06N20/00
摘要： A computer-implemented method for operating an interactive customer service system may include: receiving interaction information of a plurality of customer communications that were each serviced by a respective interaction unassociated with a predetermined interaction model; and in response to determining, based on the received information, that a threshold number of the communications have a common root cause: generating a further interaction model of a further interaction, based on interaction information of the customer communications having the common root cause, by employing a machine learning model trained, based on (1) sets of previous interaction information with respective common root causes as training data and (2) respective interactions corresponding to the respective common root causes as ground truth, to generate an output interaction model for a given set of interaction information of customer communications having a given common root cause; and configuring the interactive customer service system such that a subsequent customer communication having the common root cause is serviced by the further interaction associated with the further interaction model.
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公开(公告)号：US20210406839A1
公开(公告)日：2021-12-30
申请号：US16914754
申请日：2020-06-29
发明人： Christopher CAMENARES , Jason TROST , Patrick SOFO , Joseph BOAYUE , Vincent PHAM , Ana CRUZ , Nahid Farhady GHALATY , Geeta SHYAMALA
摘要： Systems, methods, and computer-readable storage media for quantifying meeting effectiveness for a group of participants and reducing redundancies in future meetings. The system receives electronic transcripts for meetings and executes natural language processing on the respective transcripts. The system identifies keywords in the resulting, parsed transcripts, tags the transcript with metadata about the keywords, and generates meeting profiles for the respective meetings. The system then compares the generated meeting profiles, identifies points of redundancy between the meetings from that comparison, and modifies a future meeting based on the identified redundancies.
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公开(公告)号：US20210383810A1
公开(公告)日：2021-12-09
申请号：US16895923
申请日：2020-06-08
摘要： Systems, methods, and computer-readable storage media for generating a quantifiable communication profile of a participant, then using that communication profile to identify fake media and/or verify media as authentic. An exemplary system can receive communications in which a participant was one of the parties communicating, perform natural language processing and statistical analyses on the received communications, and generate a participant communication profile which details how the participant communicates and prefers to be communicated with. The system can also receive media purported to be from the participant, perform natural language processing on the purported media, compare the syntax of the purported media to the participant's communication profile, and identify, based on word usage, the media as a fake.
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公开(公告)号：US20240249723A1
公开(公告)日：2024-07-25
申请号：US18597703
申请日：2024-03-06
IPC分类号： G10L15/26 , G06F21/30 , G06F21/31 , G06F40/253 , G06F40/289 , G10L15/18 , G10L17/02
CPC分类号： G10L15/26 , G06F40/289 , G10L15/1822 , G06F21/30 , G06F21/316 , G06F40/253 , G10L17/02
摘要： Systems, methods, and computer-readable storage media for providing communication recommendations to users. The system receives electronic transcripts associated with a first user and generates, based on the transcripts, a communication profile of the user. The system also receives additional user transcripts associated with a plurality of additional users and generates additional communication profiles for those additional users based on the additional transcripts. The system receives a request to communicate with at least one user within the plurality of additional users regarding a specified topic, identifies a second user from within the plurality of additional users, and generates a communication initiation recommendation for the first user to communicate with the second user. The system then transmits the communication initiation recommendation to a first user computing device associated with the first user.
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公开(公告)号：US20230282207A1
公开(公告)日：2023-09-07
申请号：US18314789
申请日：2023-05-09
CPC分类号： G10L15/1815 , H04L51/04 , G10L15/22 , G06N5/02 , G10L15/30 , H04L67/306
摘要： Systems, methods, and computer-readable storage media for providing communication recommendations to users. The system receives electronic transcripts associated with a first user and generates, based on the transcripts, a communication profile of the user. The system also receives additional user transcripts associated with a plurality of additional users and generates additional communication profiles for those additional users based on the additional transcripts. The system receives a request to communicate with at least one user within the plurality of additional users regarding a specified topic, identifies a second user from within the plurality of additional users, and generates a communication initiation recommendation for the first user to communicate with the second user. The system then transmits the communication initiation recommendation to a first user computing device associated with the first user.
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