- 专利标题: SYSTEM AND METHOD FOR ELECTRONIC TEXT ANALYSIS AND CONTEXTUAL FEEDBACK
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申请号: US16884399申请日: 2020-05-27
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公开(公告)号: US20210374335A1公开(公告)日: 2021-12-02
- 发明人: Lee ADCOCK , Nahid Farhady GHALATY , Ana CRUZ , Geeta SHYAMALA , Patrick SOFO
- 申请人: Capital One Services, LLC
- 申请人地址: US VA McLean
- 专利权人: Capital One Services, LLC
- 当前专利权人: Capital One Services, LLC
- 当前专利权人地址: US VA McLean
- 主分类号: G06F40/205
- IPC分类号: G06F40/205 ; G06F40/289 ; G06F40/35 ; G06N20/00
摘要:
Analyzing communications to determine appropriateness and provide recommendations based on prior communications. Prior communications may create a baseline tone based on the sentiment, words, or phrases used in previous communications between the user and the intended recipient and/or other user recipient pairs. Machine learning techniques may be used to continuously update a baseline tone.
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