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    IMFORMATION PROCESSOR, CUSTOMER NEED-ANALYZING METHOD AND PROGRAM
    2.
    发明申请
    IMFORMATION PROCESSOR, CUSTOMER NEED-ANALYZING METHOD AND PROGRAM 有权
    IMFORMATION PROCESSOR，客户需求分析方法和程序

    公开(公告)号：US20070198249A1

    公开(公告)日：2007-08-23

    申请号：US11675748

    申请日：2007-02-16

    申请人： Tetsuro Adachi ,  Tsutomu Tsuyama ,  Ako Shose

    发明人： Tetsuro Adachi ,  Tsutomu Tsuyama ,  Ako Shose

    IPC分类号： G06F17/27

    CPC分类号： G06F17/2705

    摘要： The present invention enables analysis of customer needs with a high level of precision, not by indicating whether the customer opinions are positive or negative, but by quantitatively indicating their levels of importance. An information processor storing customer opinion information containing document data expressing opinions of customers in natural language, includes: a morphological analysis unit which parses document data into individual words, correlates each individual word to a grammatical part of speech, and outputs resultant data; a syntactic analysis unit which uses the data outputted from the morphological analysis unit to analyze content of the document; a clustering unit which uses the processing results from the syntactic analysis unit to categorize and output the customer opinion information according to predetermined customer needs; an evaluative word definition unit which receives, from a user, a setting of a keyword for evaluating the customer needs and an evaluation value for the keyword; and a tally processing unit which calculates a score indicating level of importance of the customer need, by using the customer opinion information categorized by the customer needs, along with the keyword and evaluation value set for the keyword.

    摘要翻译： 本发明能够以高精度分析客户需求，而不是通过指示客户意见是正面还是负面，而是通过定量地表明其重要性水平。 存储包含以自然语言表示客户意见的文件数据的客户意见信息的信息处理器包括：形态分析单元，其将文档数据解析成单个单词，将每个单独的单词与语法部分相关联，并输出结果数据; 句法分析单元，其使用从所述形态分析单元输出的数据来分析所述文档的内容; 使用来自句法分析单元的处理结果的聚类单元根据预定的客户需求对客户意见信息进行分类和输出; 评价字定义单元，从用户接收用于评估客户需求的关键字的设置和关键字的评估值; 以及计算处理单元，其通过使用根据客户需要分类的客户意见信息以及针对关键字设置的关键字和评估值来计算指示客户需求的重要程度的分数。

    Method and system for diagnosis and analysis of products troubles
    4.
    发明授权
    Method and system for diagnosis and analysis of products troubles 失效
    产品故障诊断与分析方法与系统

    公开(公告)号：US5596712A

    公开(公告)日：1997-01-21

    申请号：US910453

    申请日：1992-07-08

    申请人： Tsutomu Tsuyama ,  Shigeru Sato ,  Kayo Tsunekawa ,  Sadao Shimoyashiro ,  Toshimasa Harada ,  Koichi Higano ,  Toshio Namiki ,  Chikaaki Yamaguchi ,  Mitsuzo Morito

    发明人： Tsutomu Tsuyama ,  Shigeru Sato ,  Kayo Tsunekawa ,  Sadao Shimoyashiro ,  Toshimasa Harada ,  Koichi Higano ,  Toshio Namiki ,  Chikaaki Yamaguchi ,  Mitsuzo Morito

    IPC分类号： G06F11/22 ,  G05B23/02 ,  G06F9/44 ,  G06F11/25 ,  G06F19/00 ,  G06N5/04 ,  G06Q50/00 ,  G06Q50/04 ,  G06Q50/10 ,  G06F11/34 ,  G06F11/00

    CPC分类号： G06F11/2257

    摘要： A computer-implemented method and system for diagnosing and system for diagnosing and analyzing fault information of a product is carried out by (a) creating a fault tree representing causal relations between faults and causes thereof base on information of past faults and information concerning the structure and characteristics of the product, and storing the fault tree in a storage unit, the fault tree having branches allocated with weighting coefficients; (b) inputting new fault information of the product into the computer; (c) searching the fault tree in accordance with the weighting coefficients based on the fault information stored in the storage unit to thereby determine the cause of the fault; (d) generating and outputting information concerning an adjustment or repair of the product suffering from the fault based on the determined cause of the fault as well as the information concerning the structure and the characteristics of the product; (e) supplying information concerning the timing of the occurrence of the fault, symptoms appearing in the fault, the cause of the fault and the adjustment and repair data to a host computer through a data collecting station to thereby construct a database for the fault information; and (f) the quality of the product based on all or a part of information of the database.

    摘要翻译： 一种用于诊断和分析产品故障信息的诊断和系统的计算机实现方法和系统是通过以下方式进行的：（a）基于过去故障的信息和关于结构的信息，创建表示故障及其原因之间的因果关系的故障树 和产品的特性，并将故障树存储在存储单元中，故障树具有分配了加权系数的分支; （b）将产品的新故障信息输入计算机; （c）基于存储在存储单元中的故障信息，根据加权系数搜索故障树，从而确定故障原因; （d）根据确定的故障原因以及关于产品的结构和特性的信息生成和输出有关故障产品的调整或修理的信息; （e）通过数据收集站提供关于故障发生的时间，故障中出现的症状，故障原因和调整和修复数据到主计算机的信息，从而构建故障信息的数据库 ; 和（f）基于数据库的全部或部分信息的产品质量。

    Diagnostic support system and diagnostic system of equipment
    6.
    发明授权
    Diagnostic support system and diagnostic system of equipment 失效
    诊断支持系统和设备诊断系统

    公开(公告)号：US5319580A

    公开(公告)日：1994-06-07

    申请号：US796677

    申请日：1991-11-25

    申请人： Masao Sakata ,  Takemasa Iwasaki ,  Tsutomu Tsuyama ,  Sadao Shimoyashiro

    发明人： Masao Sakata ,  Takemasa Iwasaki ,  Tsutomu Tsuyama ,  Sadao Shimoyashiro

    IPC分类号： G01M99/00 ,  G07C3/00 ,  G05B23/02

    CPC分类号： G07C3/00 ,  Y10S706/912

    摘要： An equipment is diagnosed by monitoring a career of operations of the equipment necessary for diagnosing the equipment and a condition of the equipment during the operation, monitoring information on equipment operations and information on variations in operation of the equipment having started operation for a data gathering purpose, selecting some of the gathered data, classifying the selected data based on rules, computing characteristics of variations in equipment state during the operation of the equipment and diagnosing the data on the basis of criterion references for the characteristics prescribed by the rules as an equipment diagnostic procedure.

    摘要翻译： 通过监视设备运行所需的设备的运行情况和设备的运行状况，设备运行的监视信息以及开始运行的数据收集设备的运行变化的信息来诊断设备。 ，选择一些收集的数据，根据规则对所选择的数据进行分类，在设备运行期间计算设备状态变化的特征，并根据规则规定的特征的标准参考来诊断数据作为设备诊断 程序。

    Information processor, customer need-analyzing method and program
    9.
    发明授权
    Information processor, customer need-analyzing method and program 有权
    信息处理器，客户需求分析方法和程序

    公开(公告)号：US07698129B2

    公开(公告)日：2010-04-13

    申请号：US11675748

    申请日：2007-02-16

    申请人： Tetsuro Adachi ,  Tsutomu Tsuyama ,  Ako Shose

    发明人： Tetsuro Adachi ,  Tsutomu Tsuyama ,  Ako Shose

    IPC分类号： G06F17/27

    CPC分类号： G06F17/2705

    摘要： The present invention enables analysis of customer needs with a high level of precision, not by indicating whether the customer opinions are positive or negative, but by quantitatively indicating their levels of importance. An information processor storing customer opinion information containing document data expressing opinions of customers in natural language, includes: a morphological analysis unit which parses document data into individual words, correlates each individual word to a grammatical part of speech, and outputs resultant data; a syntactic analysis unit which uses the data outputted from the morphological analysis unit to analyze content of the document; a clustering unit which uses the processing results from the syntactic analysis unit to categorize and output the customer opinion information according to predetermined customer needs; an evaluative word definition unit which receives, from a user, a setting of a keyword for evaluating the customer needs and an evaluation value for the keyword; and a tally processing unit which calculates a score indicating level of importance of the customer need, by using the customer opinion information categorized by the customer needs, along with the keyword and evaluation value set for the keyword.

    摘要翻译： 本发明能够以高精度分析客户需求，而不是通过指示客户意见是正面还是负面，而是通过定量地表明其重要性水平。 存储包含以自然语言表示客户意见的文件数据的客户意见信息的信息处理器包括：形态分析单元，其将文档数据解析成单个单词，将每个单词与语法部分相关联，并输出结果数据; 句法分析单元，其使用从所述形态分析单元输出的数据来分析所述文档的内容; 使用来自句法分析单元的处理结果的聚类单元根据预定的客户需求对客户意见信息进行分类和输出; 评价字定义单元，从用户接收用于评估客户需求的关键字的设置和关键字的评估值; 以及计算处理单元，其通过使用根据客户需要分类的客户意见信息以及针对关键字设置的关键字和评估值来计算指示客户需求的重要程度的分数。