公开(公告)号：US20120059760A1

公开(公告)日：2012-03-08

申请号：US13293928

申请日：2011-11-10

Applicant: Stuart Rosenfield ,  Richard Falcone ,  John J. Viola ,  Lee R. Johnson

Inventor： Stuart Rosenfield ,  Richard Falcone ,  John J. Viola ,  Lee R. Johnson

IPC: G06Q20/22

CPC classification number: G06Q20/108 ,  G06Q20/10 ,  G06Q20/16 ,  G06Q40/00 ,  G06Q40/02 ,  H04M3/20 ,  H04M3/493 ,  H04M2203/105 ,  H04M2203/256 ,  H04M2203/6054 ,  H04M2203/654 ,  H04M2242/18

Abstract: Systems or methods for managing transactions within a controlled environment facility provide an information management engine integrating transaction functionality and telephone calling functionality, establish an account associated with a resident of the controlled environment facility, and use the information management engine to conduct transactions associated with residents of the controlled environment facility. The transactions include at least requests, by the resident, for deposits into the account by a party outside of the controlled environment facility. The systems or methods accept requests from the resident and utilize the telephone calling services of the information management engine to facilitate the request for deposit. The systems or methods may place calls to the individuals outside the controlled environment facility to interact with the individual, request the deposit and accept such deposits.

Abstract translation: 用于管理受控环境设施内的交易的系统或方法提供集成交易功能和电话呼叫功能的信息管理引擎，建立与受控环境设施的居民相关联的账户，并且使用信息管理引擎来进行与居民有关的交易 受控环境设施。 这些交易至少包括居民对由受控环境设施以外的一方存入账户的请求。 系统或方法接受来自居民的请求，并利用信息管理引擎的电话呼叫服务来促进存款请求。 系统或方法可以向受控环境设施以外的个人拨打电话与个人进行互动，要求存款并接受这些存款。

公开(公告)号：US07860226B1

公开(公告)日：2010-12-28

申请号：US11386032

申请日：2006-03-21

Applicant: Richard Falcone ,  Robert Mudd ,  Timothy J. Murphy ,  Jimmie Jones, Jr. ,  Marc Hite ,  Luke Keiser ,  Bruce Cooper ,  Michelle L. Polozola ,  Randy Hoffman

Inventor： Richard Falcone ,  Robert Mudd ,  Timothy J. Murphy ,  Jimmie Jones, Jr. ,  Marc Hite ,  Luke Keiser ,  Bruce Cooper ,  Michelle L. Polozola ,  Randy Hoffman

IPC: H04M15/00

CPC classification number: H04M15/00 ,  G06Q30/04 ,  G06Q30/06 ,  G06Q40/08 ,  H04M15/08 ,  H04M15/09 ,  H04M15/47 ,  H04M15/59 ,  H04M15/88 ,  H04M17/00 ,  H04M17/20 ,  H04M2215/0116 ,  H04M2215/0148 ,  H04M2215/62 ,  H04M2215/66

Abstract: Disclosed are systems and methods which provide techniques providing account setup, management and transaction authorization determinations in real-time using transaction interrupt messaging. Embodiments preferably take into consideration the quality of one or more parties to the transaction and the means by which charges may be rendered to them when making account setup, management, and/or transaction authorization determinations. Accordingly, transactions, such as collect calls, meeting at least some minimal risk threshold may be completed on a first call attempt, even where a pre-arranged billing agreement or other business relationship is not previously in place.

Abstract translation: 公开了提供使用事务中断消息传递实时地提供帐户设置，管理和交易授权确定的技术的系统和方法。 实施例优选地考虑交易的一方或多方的质量以及在进行帐户建立，管理和/或交易授权确定时可以向其交付费用的手段。 因此，即使在预先安排的计费协议或其他业务关系以前没有到位的情况下，也可以在第一次呼叫尝试中完成诸如收费呼叫，满足至少一些最小风险阈值的交易。

公开(公告)号：US07561680B1

公开(公告)日：2009-07-14

申请号：US10640505

申请日：2003-08-13

Applicant: Richard Falcone ,  Randy Hoffman ,  John J. Viola ,  Michelle L. Mitchell ,  Robert Mudd

Inventor： Richard Falcone ,  Randy Hoffman ,  John J. Viola ,  Michelle L. Mitchell ,  Robert Mudd

IPC: H04M1/64

CPC classification number: H04M3/53333 ,  H04M3/38 ,  H04M15/00 ,  H04M15/08 ,  H04M15/85 ,  H04M15/851 ,  H04M15/858 ,  H04M2215/62 ,  H04M2215/815 ,  H04M2215/8183 ,  H04W4/24

Abstract: Disclosed are systems and methods which allow a calling party to store messages for a called party even if the called party does not already have message storage facilities, provided the calling party and/or called party meet certain parameters. Delivery of the message is controlled by the called party and may require the called party to agree to pay for the message delivery service. In a further embodiment, a call processing system is operable to screen outgoing calls from various callers according to a first set of criteria and if a call is not completed to a called party a second set of criteria is used to determine if a message can be stored awaiting retrieval by the called party. If desired, a return message from a called party to a calling party can be stored.

Abstract translation: 公开了允许主叫方存储被叫方的消息的系统和方法，即使被叫方还没有消息存储设施，只要主叫方和/或被叫方满足某些参数。 消息的传送由被叫方控制，并且可能要求被叫方同意支付消息传递服务。 在另一实施例中，呼叫处理系统可操作以根据第一组标准屏蔽来自各种呼叫者的呼出呼叫，并且如果没有向被叫方完成呼叫，则使用第二组标准来确定消息是否可以 存储等待被叫方检索。 如果需要，可以存储从被叫方返回主叫方的返回消息。

公开(公告)号：US08670533B1

公开(公告)日：2014-03-11

申请号：US11810691

申请日：2007-06-06

Applicant: Rajesh R. Hingoranee ,  Richard Falcone ,  Michelle L. Polozola ,  Luke Keiser ,  Marc Hite ,  Lee R. Johnson ,  LeAnn Estes Hoffman

Inventor： Rajesh R. Hingoranee ,  Richard Falcone ,  Randy Hoffman ,  Michelle L. Polozola ,  Luke Keiser ,  Marc Hite ,  Lee R. Johnson

IPC: H04M15/00

CPC classification number: H04M3/4211 ,  H04M3/42068 ,  H04M3/493 ,  H04M3/533 ,  H04M15/06

Abstract: Dissemination of information from a controlled environment facility employs facility information management functionality managing resident information and facility information, and call manager functionality selectively providing at least a portion of the resident information and/or the facility information to an outside party and/or professionals associated with the facility in an automated manner. The invention may employ outgoing IVR functionality to provide select portions of the resident information to appropriate professionals at the time of intake of a new resident. The invention may conduct a reverse auction among professionals offering a particular good or service, manage information related to providers of services or goods for residents of a facility, provide an outside party this information including results of a reverse auction, and notify a selected provider of selection of that provider by the outside party to provide goods or services for a resident.

Abstract translation: 从受控环境设施传播信息使用管理驻留信息和设施信息的设施信息管理功能，以及呼叫管理员功能选择性地向外部方和/或与其相关联的专业人员提供至少一部分驻留信息和/或设施信息 该设施以自动化方式。 本发明可以采用输出的IVR功能来在新居民摄入时向适当的专业人员提供常驻信息的选择部分。 本发明可以在提供特定商品或服务的专业人员之间进行反向拍卖，管理与设施居民的服务提供者或商品相关的信息，向外部方提供包括反向拍卖结果的信息，并通知所选择的提供商 由外部方选择提供者为居民提供货物或服务。

公开(公告)号：US08180028B1

公开(公告)日：2012-05-15

申请号：US12365770

申请日：2009-02-04

Applicant: Richard Falcone ,  Randy Hoffman ,  John J. Viola ,  Michelle L. Mitchell ,  Robert Mudd

Inventor： Richard Falcone ,  Randy Hoffman ,  John J. Viola ,  Michelle L. Mitchell ,  Robert Mudd

IPC: H04M1/64

CPC classification number: H04M3/53333 ,  H04M3/38 ,  H04M15/00 ,  H04M15/08 ,  H04M15/85 ,  H04M15/851 ,  H04M15/858 ,  H04M2215/62 ,  H04M2215/815 ,  H04M2215/8183 ,  H04W4/24

Abstract: Disclosed are systems and methods which allow a calling party to store messages for a called party even if the called party does not already have message storage facilities, provided the calling party and/or called party meet certain parameters. Delivery of the message is controlled by the called party and may require the called party to agree to pay for the message delivery service. In a further embodiment, a call processing system is operable to screen outgoing calls from various callers according to a first set of criteria and if a call is not completed to a called party a second set of criteria is used to determine if a message can be stored awaiting retrieval by the called party. If desired, a return message from a called party to a calling party can be stored.

Abstract translation: 公开了允许主叫方存储被叫方的消息的系统和方法，即使被叫方还没有消息存储设施，只要主叫方和/或被叫方满足某些参数。 消息的传送由被叫方控制，并且可能要求被叫方同意支付消息传递服务。 在另一实施例中，呼叫处理系统可操作以根据第一组标准屏蔽来自各种呼叫者的呼出呼叫，并且如果没有向被叫方完成呼叫，则使用第二组标准来确定消息是否可以 存储等待被叫方检索。 如果需要，可以存储从被叫方返回主叫方的返回消息。

公开(公告)号：US08065213B2

公开(公告)日：2011-11-22

申请号：US12646261

申请日：2009-12-23

Applicant: Stuart Rosenfield ,  Richard Falcone ,  John J Viola ,  Lee R. Johnson

Inventor： Stuart Rosenfield ,  Richard Falcone ,  John J Viola ,  Lee R. Johnson

IPC: G06Q40/00

CPC classification number: G06Q20/108 ,  G06Q20/10 ,  G06Q20/16 ,  G06Q40/00 ,  G06Q40/02 ,  H04M3/20 ,  H04M3/493 ,  H04M2203/105 ,  H04M2203/256 ,  H04M2203/6054 ,  H04M2203/654 ,  H04M2242/18

Abstract: Systems or methods for managing transactions within a controlled environment facility provide an information management engine integrating transaction functionality and telephone calling functionality, establish an account associated with a resident of the controlled environment facility, and use the information management engine to conduct transactions associated with residents of the controlled environment facility. The transactions include at least requests, by the resident, for deposits into the account by a party outside of the controlled environment facility. The systems or methods accept requests from the resident and utilize the telephone calling services of the information management engine to facilitate the request for deposit. The systems or methods may place calls to the individuals outside the controlled environment facility to interact with the individual, request the deposit and accept such deposits.

Abstract translation: 用于管理受控环境设施内的交易的系统或方法提供集成交易功能和电话呼叫功能的信息管理引擎，建立与受控环境设施的居民相关联的账户，并且使用信息管理引擎来进行与居民有关的交易 受控环境设施。 这些交易至少包括居民对由受控环境设施以外的一方存入账户的请求。 系统或方法接受来自居民的请求，并利用信息管理引擎的电话呼叫服务来促进存款请求。 系统或方法可以向受控环境设施以外的个人拨打电话与个人进行互动，要求存款并接受这些存款。

公开(公告)号：US07519169B1

公开(公告)日：2009-04-14

申请号：US10952327

申请日：2004-09-28

Applicant: Rajesh R. Hingoranee ,  Richard Falcone ,  Randy Hoffman ,  Luke Keiser ,  Marc Hite ,  Lee R. Johnson ,  Michelle L. Davis

Inventor： Rajesh R. Hingoranee ,  Richard Falcone ,  Randy Hoffman ,  Luke Keiser ,  Marc Hite ,  Lee R. Johnson ,  Michelle L. Davis

IPC: H04M15/00

CPC classification number: H04M3/4211 ,  H04M3/42068 ,  H04M3/493 ,  H04M3/533

Abstract: Systems and methods for the dissemination of information from a controlled environment facility employ facility information management functionality managing resident information and facility information, and call manager functionality selectively providing at least a portion of the resident information and/or the facility information to an outside party in an automated manner. The invention may employ outgoing IVR functionality to provide select portions of the resident information in response to the call manager recognizing that a call is a first call by a resident, or a first call to a particular telephone number by a resident. The invention may manage information related to providers of services or goods for residents of a facility, provide an outside party this information, and notify a selected provider of selection of that provider by the outside party to provide goods or services for a resident.

Abstract translation: 用于从受控环境设施传播信息的系统和方法使用管理驻留信息和设施信息的设施信息管理功能，以及呼叫管理器功能选择性地向外部方提供驻留信息和/或设施信息的至少一部分 自动化的方式。 本发明可以采用输出IVR功能来响应于呼叫管理器提供驻留信息的选择部分，该呼叫管理器识别呼叫是居民的第一呼叫，或由居民对特定电话号码的第一呼叫。 本发明可以管理与设施的居民的服务或商品的提供者相关的信息，向外部方提供该信息，并且通知外部方选择该提供者的所选择的提供商为居民提供商品或服务。

公开(公告)号：US06836540B2

公开(公告)日：2004-12-28

申请号：US10190315

申请日：2002-07-03

Applicant: Richard Falcone ,  Keith S. Kelson ,  Jeremy W. Duke ,  Lee R. Johnson ,  Robert E. Sullivan ,  Randy Hoffman

Inventor： Richard Falcone ,  Keith S. Kelson ,  Jeremy W. Duke ,  Lee R. Johnson ,  Robert E. Sullivan ,  Randy Hoffman

IPC: H04M1500

CPC classification number: G06Q30/02

Abstract: In one embodiment, the present invention is directed to a method of offering a service to a user. The method comprises receiving a dialed number from a request to initiate a collect telephone call from an origination source; processing the dialed number to determine whether payment may be received for the collect telephone call, wherein the processing blocks the collect call and stores the dialed number when the processing determines that payment may not be received for the collect telephone call; and establishing a telephone connection with the dialed number to communicate an offer for the service to a user associated with the dialed number.

Abstract translation: 在一个实施例中，本发明涉及向用户提供服务的方法。 该方法包括：从发起源发起收集电话呼叫的请求中接收拨号号码; 处理拨打号码以确定是否可以收到用于收费电话呼叫的付款，其中当处理确定可能没有收到用于收费电话呼叫的支付时，该处理阻止收款呼叫并存储拨号号码; 以及与所拨打的号码建立电话连接，以向与所拨打的号码相关联的用户传送该服务的提议。

公开(公告)号：US20120296807A1

公开(公告)日：2012-11-22

申请号：US13566867

申请日：2012-08-03

Applicant: Michelle L. Polozola ,  Stuart Rosenfield ,  Richard Falcone

Inventor： Michelle L. Polozola ,  Stuart Rosenfield ,  Richard Falcone

IPC: G06Q40/00

CPC classification number: G06Q20/40 ,  G06Q30/02 ,  H04M15/00 ,  H04M15/08 ,  H04M15/47 ,  H04M15/58 ,  H04M15/83 ,  H04M15/835 ,  H04M15/8351 ,  H04M15/84 ,  H04M15/842 ,  H04M15/85 ,  H04M15/851 ,  H04M15/852 ,  H04M15/854 ,  H04M15/858 ,  H04M17/00 ,  H04M2215/0148 ,  H04M2215/0188 ,  H04M2215/62 ,  H04M2215/68 ,  H04M2215/81 ,  H04M2215/8104 ,  H04M2215/8108 ,  H04M2215/8129 ,  H04M2215/8133 ,  H04M2215/815 ,  H04M2215/8154 ,  H04M2215/8158 ,  H04M2215/8166 ,  H04M2215/8183

Abstract: Systems and methods which determines the likelihood that a calling (or in some cases the called) user will pay for a particular auxiliary service are described. A system of an embodiment considers the user's credit risk and his/her propensity to pay, when deciding if the user is eligible for a particular auxiliary service. A methodology used for determining propensity to pay for an auxiliary service according to embodiments is independent from a determination of propensity to pay for a basic calling service. Thus, the criteria used, and the weight given to each criteria, for determining eligibility for auxiliary services can be different from the criteria and criteria weight used for basic communication connections.

Abstract translation: 描述了确定呼叫（或在某些情况下被叫）用户将为特定辅助服务支付的可能性的系统和方法。 当确定用户是否符合特定辅助服务的条件时，实施例的系统考虑用户的信用风险和他/她的支付倾向。 用于确定根据实施例的辅助服务的支付倾向的方法独立于对基本呼叫服务的支付倾向的确定。 因此，用于确定辅助服务资格的所使用的标准和给予每个标准的权重可以不同于用于基本通信连接的标准和标准权重。

公开(公告)号：US07640190B1

公开(公告)日：2009-12-29

申请号：US10602233

申请日：2003-06-24

Applicant: Robert E. Sullivan ,  Richard Falcone ,  John J. Viola ,  Lee R. Johnson

Inventor： Robert E. Sullivan ,  Richard Falcone ,  John J. Viola ,  Lee R. Johnson

IPC: G06Q30/00

CPC classification number: G06Q30/06 ,  G06Q30/0601

Abstract: Disclosed are systems and methods which utilize information communication systems for transaction and information management. According to embodiments, an automated information management engine is provided enabling and facilitating the purchase of goods and services through various payment options resulting in increased profitability and visibility safely, securely and conveniently. Embodiments utilize a telephony system, and/or other information communication system, having access terminals disposed within a controlled environment facility for use by residents thereof to conduct transactions or other desirable exchanges of information, goods, services, etcetera. Embodiments provide integration across various aspects of transaction and information management, such as prepaid account management, collect calling services, and commissary services, to thereby facilitate seamless user interaction for account deposit, account status inquiry, commissary ordering, and collect calling. Interactive systems of embodiments operate intelligently to facilitate and/or optimize use thereof, such as to identify low account status and implement interaction to solicit deposit of funds.

Abstract translation: 公开了利用信息通信系统进行交易和信息管理的系统和方法。 根据实施例，提供了一种自动化信息管理引擎，其能够通过各种支付选项促进购买商品和服务，从而安全，安全和方便地提高盈利能力和可视性。 实施例利用电话系统和/或其他信息通信系统，其具有设置在受控环境设施内的接入终端，供居民使用以进行交易或其他理想的信息交换，商品，服务等。 实施例提供了交易和信息管理的各个方面的整合，例如预付帐户管理，收集呼叫服务和小卖部服务，从而促进帐户存款，账户状态查询，佣金订单和收款呼叫的无缝用户交互。 实施例的交互式系统智能地操作以促进和/或优化其使用，例如识别低帐户状态并实施交互以招募资金存入。