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公开(公告)号：US10038798B2
公开(公告)日：2018-07-31
申请号：US15701024
申请日：2017-09-11
Applicant: Verint Americas Inc.
Inventor： Roderick Matheson
CPC classification number: H04N1/00209 , G06F3/14 , H04L41/06 , H04L41/22 , H04N5/232 , H04N7/18 , H04N7/181
Abstract: Systems and apparatus for sensing and video capture include at least one camera with an optical sensor that captures video image data of a first sampling rate. An auxiliary sensor captures auxiliary data at a second sample rate. A processor is communicatively connected to the optical sensor and auxiliary sensor. The processor transmits video image data captured at the first sample rate auxiliary sensor data captured at the second sampling rate across a data connection to a centralized computer that receives the video image data and the auxiliary sensor data and operate to present the video image data and the auxiliary sensor data on a graphical display.
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公开(公告)号：US20180091824A1
公开(公告)日：2018-03-29
申请号：US15830958
申请日：2017-12-04
Applicant: Verint Americas Inc.
Inventor： Francois Morin
CPC classification number: H04N19/46 , G11B27/322 , H04N5/772 , H04N9/79 , H04N9/8042 , H04N9/8205 , H04N19/85
Abstract: A method of video operations includes generating derivative byproducts related to encoded video captured of a scene, initializing a first operation based on the encoded video, and initializing a second operation different from the first operation based on the derivative byproducts.
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公开(公告)号：US20180070134A1
公开(公告)日：2018-03-08
申请号：US15708497
申请日：2017-09-19
Applicant: Verint Americas Inc.
Inventor： Waleed Kouncar
IPC: H04N21/4402 , H04N5/77 , H04N9/804 , H04N21/4335
CPC classification number: H04N21/440254 , H04N5/77 , H04N9/8042 , H04N21/4335
Abstract: Embodiments described herein provide systems and methods for managing quality level of video transmission and storage. In a particular embodiment, a method provides receiving a video at a received quality level in a video storage system and determining a characteristic of the video. The method further provides determining whether the characteristic satisfies a criteria and, if the characteristic satisfies the criteria, storing the video at a quality level associated with the criteria.
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公开(公告)号：US09875283B2
公开(公告)日：2018-01-23
申请号：US15057171
申请日：2016-03-01
Applicant: Verint Americas Inc.
Inventor： Rajan Gupta
IPC: G06F17/30
CPC classification number: G06F17/30528 , G06F17/30067 , G06F17/30091 , G06F17/3033 , G06F17/30551 , G06F17/30554 , G06F17/30598 , G06F17/30616 , G06F17/30628 , G06F17/30654 , G06F17/30684 , G06F17/30696 , G06F17/30707 , Y10S707/99933 , Y10S707/99934 , Y10S707/99935
Abstract: A method includes generating data from workforce applications, at least one of the workforce applications including at least one of forecasting, scheduling, recording, and monitoring functionalities; and storing the data from the at least one of the workforce applications in a storage area network (SAN), the SAN being operable to connect the at least one of the workforce applications to computer storage devices. This may also include keeping recorded contacts in a long term storage device such as the SAN or an operational data store (ODS) and transparently searching in both the ODS and the SAN simultaneously. With a concept of moving data on to a file system SAN which is cheaper as compared to a database technology such as ODS, the method facilitates predictable performance from the ODS and easier manageability with constant cost from SAN.
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公开(公告)号：US09854096B2
公开(公告)日：2017-12-26
申请号：US15088555
申请日：2016-04-01
Applicant: Verint Americas Inc.
Inventor： Jamie Richard Williams , Marc Calahan , Scott M. Bluman
CPC classification number: H04M3/5175 , H04L65/1006 , H04L65/104 , H04L65/608 , H04L67/1004 , H04M3/00 , H04M3/2218 , H04M3/42221 , H04M3/5183 , H04M7/1285 , H04M15/06 , H04M15/56 , H04M15/63 , H04M2203/301 , H04M2203/556
Abstract: Systems and methods for using secondary communication channel information, such as RTCP information to facilitate correlating business information to allow gateway recording. Using information in this secondary communication channel the recording system can correlate the business metadata either directly (e.g., using a phone extension) or through one or more indirect operations (e.g., a call ID-to-universal call id-to-phone extension). Additionally, information in the primary communication channel may be used to perform an indirect operation to correlate auxiliary business information (e.g., using the CALLID or UCID in SIP signaling to resolve the agent's phone extension and thereby access auxiliary business information.)
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Patent Agency Ranking
公开(公告)号：US20170339336A1
公开(公告)日：2017-11-23
申请号：US15160408
申请日：2016-05-20
Applicant: Verint Americas Inc.
Inventor： Shahar Daliyot
IPC: H04N5/232 , G06F3/0484 , G06F3/0481 , G06F3/0486 , H04N7/18 , H04N5/77
CPC classification number: H04N5/23216 , G06F3/0481 , G06F3/04817 , G06F3/0482 , G06F3/04847 , G06F3/0486 , G06F2203/04803 , G06F2203/04806 , G08B13/19645 , G08B13/19678 , G08B13/19682 , H04N5/23206 , H04N5/23296 , H04N5/77 , H04N7/181
Abstract: A graphical user interface (GUI) for video management software controlling a video surveillance system typically provides a user with a large range of viewing options. A user must interact with a variety of GUI controls to view video in a particular way. These interactions are time consuming and may be aggravating to a user, especially when the user routinely views video in a particular way. The present disclosure embraces a GUI in which camera icons may be dragged and/or dragged-and-dropped in drop areas to execute scripts enabling various viewing and camera-control operations.
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公开(公告)号：US09794428B2
公开(公告)日：2017-10-17
申请号：US15473244
申请日：2017-03-29
Applicant: Verint Americas Inc.
Inventor： Roderick Matheson
CPC classification number: H04N1/00209 , G06F3/14 , H04L41/06 , H04L41/22 , H04N5/232 , H04N7/18 , H04N7/181
Abstract: Systems and apparatus for sensing and video capture include at least one camera with an optical sensor that captures video image data of a first sampling rate. An auxiliary sensor captures auxiliary data at a second sample rate. A processor is communicatively connected to the optical sensor and auxiliary sensor. The processor transmits video image data captured at the first sample rate auxiliary sensor data captured at the second sampling rate across a data connection to a centralized computer that receives the video image data and the auxiliary sensor data and operate to present the video image data and the auxiliary sensor data on a graphical display.
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78.发明授权公开(公告)号：US09503571B2
公开(公告)日：2016-11-22
申请号：US14926998
申请日：2015-10-29
Applicant: Verint Americas Inc.
Inventor： Lisa Guerra , Richard Gutierrez , David Hartig , Anthony Rajakumar , Vipul Vyas
IPC: G06F15/173 , H04M3/22 , G06Q50/00 , G06Q99/00 , G10L17/00 , H04M3/493 , H04M3/51 , G10L17/04 , G10L17/14 , H04L29/08
CPC classification number: H04M3/2281 , G06Q50/01 , G06Q99/00 , G10L17/00 , G10L17/005 , G10L17/04 , G10L17/14 , H04L67/18 , H04M3/4936 , H04M3/51 , H04M2242/14
Abstract: Systems, methods, and media for analyzing fraud patterns and creating fraud behavioral models are provided herein. In some embodiments, methods for analyzing call data associated with fraudsters may include executing instructions stored in memory to compare the call data to a corpus of fraud data to determine one or more unique fraudsters associated with the call data, associate the call data with one or more unique fraudsters based upon the comparison, generate one or more voiceprints for each of the one or more identified unique fraudsters from the call data, and store the one or more voiceprints in a database.
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79.发明授权Systems, methods, and media for determining fraud patterns and creating fraud behavioral models 有权用于确定欺诈模式和创建欺诈行为模型的系统，方法和媒体公开(公告)号：US09203962B2
公开(公告)日：2015-12-01
申请号：US14337106
申请日：2014-07-21
Applicant: Verint Americas Inc.
Inventor： Lisa Guerra , Richard Gutierrez , David Hartig , Anthony Rajakumar , Vipul Vyas
CPC classification number: H04M3/2281 , G06Q50/01 , G06Q99/00 , G10L17/00 , G10L17/005 , G10L17/04 , G10L17/14 , H04L67/18 , H04M3/4936 , H04M3/51 , H04M2242/14
Abstract: Systems, methods, and media for analyzing fraud patterns and creating fraud behavioral models are provided herein. In some embodiments, methods for analyzing call data associated with fraudsters may include executing instructions stored in memory to compare the call data to a corpus of fraud data to determine one or more unique fraudsters associated with the call data, associate the call data with one or more unique fraudsters based upon the comparison, generate one or more voiceprints for each of the one or more identified unique fraudsters from the call data, and store the one or more voiceprints in a database.
Abstract translation: 本文提供了用于分析欺诈模式和创建欺诈行为模型的系统，方法和媒体。 在一些实施例中，用于分析与欺诈者相关联的呼叫数据的方法可以包括执行存储在存储器中的指令以将呼叫数据与欺诈数据语料库进行比较，以确定与呼叫数据相关联的一个或多个唯一欺诈者，将呼叫数据与一个或多个 基于比较的更独特的欺诈者，从呼叫数据生成一个或多个所识别的唯一欺诈者中的每一个的一个或多个声纹，并将一个或多个声纹存储在数据库中。
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公开(公告)号：US20140143018A1
公开(公告)日：2014-05-22
申请号：US14083772
申请日：2013-11-19
Applicant: Verint Americas Inc.
Inventor： James G. Nies , Joseph Watson , Oren Stern , Martin McCreesh
CPC classification number: G06Q30/016 , G06Q30/0201
Abstract: Systems and methods of predictive modeling of customer interaction content data include the collection of customer interaction content data. The collected customer interaction content data is analyzed to create structured data. At least one predictive analysis algorithm is applied to the restored data. At least one prediction of an outcome is produced based upon the application of the predictive analysis algorithm. At least one automated response is generated to the at least one prediction.
Abstract translation: 客户交互内容数据预测建模的系统和方法包括客户交互内容数据的收集。 分析收集的客户交互内容数据以创建结构化数据。 对恢复的数据应用至少一种预测分析算法。 基于预测分析算法的应用，产生结果的至少一个预测。 对至少一个预测产生至少一个自动响应。
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