公开(公告)号：US09875283B2

公开(公告)日：2018-01-23

申请号：US15057171

申请日：2016-03-01

Applicant: Verint Americas Inc.

Inventor： Rajan Gupta

IPC: G06F17/30

CPC classification number: G06F17/30528 ,  G06F17/30067 ,  G06F17/30091 ,  G06F17/3033 ,  G06F17/30551 ,  G06F17/30554 ,  G06F17/30598 ,  G06F17/30616 ,  G06F17/30628 ,  G06F17/30654 ,  G06F17/30684 ,  G06F17/30696 ,  G06F17/30707 ,  Y10S707/99933 ,  Y10S707/99934 ,  Y10S707/99935

Abstract: A method includes generating data from workforce applications, at least one of the workforce applications including at least one of forecasting, scheduling, recording, and monitoring functionalities; and storing the data from the at least one of the workforce applications in a storage area network (SAN), the SAN being operable to connect the at least one of the workforce applications to computer storage devices. This may also include keeping recorded contacts in a long term storage device such as the SAN or an operational data store (ODS) and transparently searching in both the ODS and the SAN simultaneously. With a concept of moving data on to a file system SAN which is cheaper as compared to a database technology such as ODS, the method facilitates predictable performance from the ODS and easier manageability with constant cost from SAN.

公开(公告)号：US20160253393A1

公开(公告)日：2016-09-01

申请号：US15057171

申请日：2016-03-01

Applicant: Verint Americas Inc.

Inventor： Rajan Gupta

IPC: G06F17/30

CPC classification number: G06F17/30528 ,  G06F17/30067 ,  G06F17/30091 ,  G06F17/3033 ,  G06F17/30551 ,  G06F17/30554 ,  G06F17/30598 ,  G06F17/30616 ,  G06F17/30628 ,  G06F17/30654 ,  G06F17/30684 ,  G06F17/30696 ,  G06F17/30707 ,  Y10S707/99933 ,  Y10S707/99934 ,  Y10S707/99935

Abstract: A method includes generating data from workforce applications, at least one of the workforce applications including at least one of forecasting, scheduling, recording, and monitoring functionalities; and storing the data from the at least one of the workforce applications in a storage area network (SAN), the SAN being operable to connect the at least one of the workforce applications to computer storage devices. This may also include keeping recorded contacts in a long term storage device such as the SAN or an operational data store (ODS) and transparently searching in both the ODS and the SAN simultaneously. With a concept of moving data on to a file system SAN which is cheaper as compared to a database technology such as ODS, the method facilitates predictable performance from the ODS and easier manageability with constant cost from SAN.

Abstract translation: 一种方法包括从劳动力申请生成数据，至少一个劳动力申请包括预测，调度，记录和监测功能中的至少一个; 以及将来自所述至少一个所述劳动力应用的数据存储在存储区域网络（SAN）中，所述SAN可操作以将所述至少一个所述劳动力应用程序连接到计算机存储设备。 这还可以包括将记录的联系人保存在诸如SAN或操作数据存储（ODS）的长期存储设备中，并同时在ODS和SAN中透明地搜索。 通过将数据移动到与诸如ODS的数据库技术相比便宜的文件系统SAN的概念，该方法有助于来自ODS的可预测性能以及来自SAN的恒定成本的更容易的可管理性。