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公开(公告)号：US10937002B2
公开(公告)日：2021-03-02
申请号：US14641599
申请日：2015-03-09
Applicant: VONAGE BUSINESS INC.
Inventor： Sanjay Srinivasan , Tanner Postert , Larry Low , Keith Croxford , Adam Baird
Abstract: A service for automatically connecting an individual's telephony device to a conference call when the conference call is about to begin is provided by a telephony system. The telephony system obtains information about a scheduled conference call directly from the individual's electronic calendar. When it is time for the conference call to begin, the telephony system dials into the conference call bridge and automatically provides the information needed to access the conference call. The telephony system then connects the individual's telephony device to the conference call.
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公开(公告)号：US20210044494A1
公开(公告)日：2021-02-11
申请号：US16986850
申请日：2020-08-06
Applicant: Vonage Business Inc.
Inventor： Sanjay MacWan , Deepak Ottur , Murali Ramsunder
Abstract: The techniques described herein relate to methods, apparatus, and computer readable media configured to manage devices that are part of a telecommunications system. An image of a device that is part of a telecommunications system is obtained and transmitted to a first remote device. Data indicative of device-specific information for the device is received from the first remote device in response to transmitting the image, wherein the device-specific information comprises information associated with the telecommunications system. The device-specific information is displayed for the purpose selected from the group consisting of performing a management function associated with the device and monitoring a performance parameter associated with the device. Data indicative of a selection of the management function is received and transmitted to a second remote device.
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公开(公告)号：US20200374667A1
公开(公告)日：2020-11-26
申请号：US16419109
申请日：2019-05-22
Applicant: VONAGE BUSINESS INC.
Inventor： Jaya GEHANI , Shay Ben YACOV
Abstract: Systems and methods for handling an incoming telephone call received at a private branch exchange system and directed to an employee enable an actual or virtual receptionist to camp the call on the employee's extension. When the call is camped on the employee's extension, the private branch exchange system causes a push notification to be sent to a telephony device used by the employee to notify the employee that a call is camped on his extension. Such a push notification may also inform the employee about how many calls are camped on his extension. Further, such a push notification may provide the employee with information about the identity of a calling party whose call is camped on the employee's extension.
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公开(公告)号：US10827065B2
公开(公告)日：2020-11-03
申请号：US16745489
申请日：2020-01-17
Applicant: VONAGE BUSINESS INC.
Inventor： Royee Uriel Tichauer , Iliya Barenboim , Lihi Gendelis , Tzachi Azo , Natan Shaltiel , Sagi Dudai
Abstract: Systems and methods for providing integrated computerized personal assistant services in telephony communications are provided herein. In some embodiments, the method comprises transmitting, by a call processing system, (A) voice-based data generated during the telecommunication session and (B) identification information of at least one of the first or second participants to a computerized virtual assistant system, wherein the voice-based data generated during the telecommunication session includes an actionable command; and receiving, from the computerized virtual assistant system, a response from at least one service provider regarding a performance of the actionable command.
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公开(公告)号：US10567579B2
公开(公告)日：2020-02-18
申请号：US15245637
申请日：2016-08-24
Applicant: VONAGE BUSINESS INC.
Inventor： Royee Uriel Tichauer , Iliya Barenboim , Lihi Gendelis , Tzachi Azo , Natan Shaltiel , Sagi Dudai
IPC: H04M3/493
Abstract: Systems and methods for providing integrated computerized personal assistant services in telephony communications are provided herein. In some embodiments, the system may include a call processing system configured to transmit voice-based data generated during a telecommunication session between multiple participants, and a computerized virtual assistant system configured to analyze the voice-based data received to identify the presence of actionable commands, determine at least one service provider associated with the identified actionable command, generate and transmit at least one request for performance of the actionable command to the at least one service provider, receive, from each of the at least one service providers, a response to the at least one request for performance of the actionable command, and transmit, to the call processing system, a notification based on the responses received from the at least one service provider.
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Patent Agency Ranking
公开(公告)号：US20180351887A1
公开(公告)日：2018-12-06
申请号：US15608213
申请日：2017-05-30
Applicant: Vonage Business Inc.
Inventor： Tzahi EFRATI , Antonio HUNG, IV , Deepak OTTUR , Michael GRUOSSO
Abstract: Systems and methods for assisting a first participant to a synchronous communication in communicating with a second participant to the synchronous communication involves automatically obtaining metadata or other information relevant to the synchronous communication, and providing the metadata or other information to the first participant. In some instances, a draft communication from the first participant to the second participant may be generated based on the content of the synchronous communication, and that draft communication may be provided to the first participant.
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公开(公告)号：US10142283B2
公开(公告)日：2018-11-27
申请号：US15250092
申请日：2016-08-29
Applicant: VONAGE BUSINESS INC.
Inventor： Alexander Gruber , Bryan Stokes
Abstract: Methods, apparatuses and systems for establishing a telecommunication session may include receiving a plurality of communication identifiers of a first type, determining one or more communication identifiers of a second type based on, for each, its association with at least one of the communication identifiers of the first type, associating the one or more communication identifiers of the second type with an identifier of the telecommunication session, receiving a request to join the telecommunication session and bypassing an authentication action and granting the request to join the telecommunication session. Alternatively, methods, apparatuses and systems for establishing a telecommunication session may include initiating, at a time based on at least a time period associated with the telecommunication session, one or more connection requests, each connection request directed to one of the communication identifiers of the second type that is associated with the identifier of the telecommunication session.
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公开(公告)号：US20180278746A1
公开(公告)日：2018-09-27
申请号：US15468805
申请日：2017-03-24
Applicant: VONAGE BUSINESS INC.
Inventor： Shay Ben Yacov , Iliya Barenboim , Romi Gubes , Itay Bianco , Srivatsan Srinivasan
CPC classification number: H04M3/436 , H04L67/02 , H04L67/146 , H04L67/26 , H04M7/0012 , H04M7/0078 , H04M2203/6072 , H04W4/12 , H04W12/12 , H04W80/10
Abstract: Systems and methods for providing call verification to prevent voice phishing, comprising: receiving a call request from a service provider to establish a call with a client device associated with the client of the service provider; verifying the identity of the service provider; transmitting a notification to the client device that includes an indication that an incoming call is from a verified service provider; receiving verification information about the client; verifying the identity of the client; and establishing the call between the service provider and the client after both the identity of the service provider and the identity of the client are verified.
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公开(公告)号：US20180063204A1
公开(公告)日：2018-03-01
申请号：US15250092
申请日：2016-08-29
Applicant: VONAGE BUSINESS INC.
Inventor： Alexander Gruber , Bryan Stokes
CPC classification number: H04L61/1594 , H04L61/106 , H04L61/307 , H04L61/605 , H04L65/1069 , H04L65/1093 , H04L65/403 , H04L67/20
Abstract: Methods, apparatuses and systems for establishing a telecommunication session may include receiving a plurality of communication identifiers of a first type, determining one or more communication identifiers of a second type based on, for each, its association with at least one of the communication identifiers of the first type, associating the one or more communication identifiers of the second type with an identifier of the telecommunication session, receiving a request to join the telecommunication session and bypassing an authentication action and granting the request to join the telecommunication session. Alternatively, methods, apparatuses and systems for establishing a telecommunication session may include initiating, at a time based on at least a time period associated with the telecommunication session, one or more connection requests, each connection request directed to one of the communication identifiers of the second type that is associated with the identifier of the telecommunication session.
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公开(公告)号：US09807237B2
公开(公告)日：2017-10-31
申请号：US14317743
申请日：2014-06-27
Applicant: Vonage Business Inc.
Inventor： Barry Fleming , Joshua Ferrell , Ann Santorios , Randy Layman
CPC classification number: H04M3/5232 , H04M3/5158
Abstract: A system and method are disclosed herein for an automated progressive dialer system. The system comprises maintaining a callee database for a calling campaign. A Presence registrar is maintains a list of call center agents, wherein the list comprises the agent's current state, account information and other metrics. An agent progressive dialer (APD) indicates an agent's current state to the Presence registrar and maintains an agent's open line to connect with a connected outbound call to a callee. One or more callees are selected to call based upon the agent's current state. Outbound calls are placed to the selected callee using a callee progressive dialer (CPD). Upon successfully connecting a call to a callee, the Presence registrar provides an available agent with an open line to receive the call. The CPD then bridges the successfully connected callee outbound call with the available agent's open line on the APD.
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