公开(公告)号：US20110125498A1

公开(公告)日：2011-05-26

申请号：US12999899

申请日：2009-06-19

Applicant: Richard Pickering ,  Joseph Moussalli ,  Ashley Unitt

Inventor： Richard Pickering ,  Joseph Moussalli ,  Ashley Unitt

IPC: G10L15/22 ,  H04M3/42 ,  G10L17/00

CPC classification number: H04M3/5175 ,  G10L15/22 ,  G10L15/30 ,  G10L17/00 ,  H04M3/42068 ,  H04M3/42221 ,  H04M3/5183 ,  H04M2201/41 ,  H04M2203/357

Abstract: One embodiment of the invention provides a computer-implemented method of handling a telephone call. The method comprises monitoring a conversation between an agent and a customer on a telephone line as part of the telephone call to extract the audio signal therefrom. Real-time voice analytics are performed on the extracted audio signal while the telephone call is in progress. The results from the voice analytics are then passed to a computer-telephony integration system responsible for the call for use by the computer-telephony integration system for determining future handling of the call.

Abstract translation: 本发明的一个实施例提供了一种处理电话呼叫的计算机实现的方法。 该方法包括在电话线路上监视代理和客户之间的会话，作为电话呼叫的一部分以从中提取音频信号。 当电话呼叫进行时，对所提取的音频信号执行实时语音分析。 然后将语音分析的结果传递到计算机电话集成系统，该系统负责计算机电话集成系统的呼叫以确定呼叫的未来处理。

公开(公告)号：US20100316198A1

公开(公告)日：2010-12-16

申请号：US12483674

申请日：2009-06-12

Applicant: Mehmet C. Balasaygun ,  Michael J. Killian

Inventor： Mehmet C. Balasaygun ,  Michael J. Killian

IPC: H04M1/64 ,  G10L17/00

CPC classification number: H04M3/533 ,  G10L17/00 ,  H04M3/42042 ,  H04M3/42059 ,  H04M2201/41 ,  H04M2203/301

Abstract: Voice analysis of a subscribers' greeting is used to assist with determining a true identity of a caller. When a greeting is recorded by the subscriber (e.g., the subscriber speaks their voice as part of their default greeting, or a custom greeting for a voice mail system), the system can analyze the greeting and create a voice signature or voiceprint of the greeting. This voiceprint information can be saved in the system and associated with the subscriber. When a subscriber changes their greeting that was previously analyzed to create a voiceprint, the messaging system can optionally analyze the newly recorded greeting to create a new voiceprint for the subscriber, with the system saving the new voiceprint in the system for future recognition tasks. This voiceprint is then used to identify the true identity of a caller that leaves a voice message.

Abstract translation: 用户问候语的语音分析用于帮助确定呼叫者的真实身份。 当用户记录问候语（例如，用户将其语音作为其默认问候语的一部分或语音邮件系统的自定义问候语）时，系统可以分析问候语并创建语音签名或语音签名的问候语 。 该声纹信息可以保存在系统中并与用户相关联。 当用户改变先前分析的问候语以创建声纹时，消息传递系统可以可选地分析新记录的问候语，以为用户创建新的声纹，系统将新的声纹保存在系统中用于将来的识别任务。 然后，该声纹用于标识留下语音消息的呼叫者的真实身份。

公开(公告)号：US07852993B2

公开(公告)日：2010-12-14

申请号：US10638902

申请日：2003-08-11

Applicant: Yun-Cheng Ju ,  David G. Ollason

Inventor： Yun-Cheng Ju ,  David G. Ollason

IPC: H04M1/64

CPC classification number: H04M3/42042 ,  G10L17/00 ,  H04M1/57 ,  H04M1/6505 ,  H04M3/42059 ,  H04M3/436 ,  H04M3/53333 ,  H04M3/53358 ,  H04M3/53366 ,  H04M3/54 ,  H04M2201/41 ,  H04M2203/301

Abstract: A process for collecting the identity of a telephone caller is disclosed. In one embodiment, a personalized Context Free Grammar (CFG) is created for each potential call recipient, and is configured to support identification of incoming callers utilizing voice recognition. Each CFG incorporates an indication of high probability callers and probability weights in each CFG are altered accordingly. When a recipient receives a call, the relevant CFG is applied in association with a voice recognition application to enable at least a preliminary identification of the caller. In accordance with another embodiment, the caller confirms identifications. In accordance with one embodiment, standard caller-ID functionality is utilized if possible at least to assist in the caller identification process. In accordance with still another embodiment, voice recognition enhanced caller identification is utilized to provide intelligent call routing functionality.

Abstract translation: 公开了收集电话呼叫者身份的过程。 在一个实施例中，为每个潜在呼叫接收者创建个性化上下文自由语法（CFG），并且被配置为支持利用语音识别来识别传入呼叫者。 每个CFG包含高概率呼叫者的指示和每个CFG中的概率权重相应地被改变。 当接收者接收到呼叫时，将相关的CFG与语音识别应用相关联地应用，以至少使呼叫者的初步识别。 根据另一个实施例，呼叫者确认标识。 根据一个实施例，如果可能的话至少使用呼叫者识别过程来使用标准呼叫者ID功能。 根据另一个实施例，利用语音识别增强呼叫者识别来提供智能呼叫路由功能。

公开(公告)号：US07792262B2

公开(公告)日：2010-09-07

申请号：US11120648

申请日：2005-05-02

Applicant: Cameron J. Parker

Inventor： Cameron J. Parker

IPC: G06F15/16 ,  H04M3/42

CPC classification number: H04M3/56 ,  H04M3/563 ,  H04M2201/38 ,  H04M2201/41 ,  H04M2203/5054

Abstract: A method and system for identifying conference participants who dial in to a telephone conference of an electronic conference that includes a web conference is provided. To identify a conference participant, a conference system displays to a user the names of those conference participants who have not yet been associated with a telephone line of the telephone conference. The conference system plays to the user the identification announcement of a conference participant who is not yet associated with a telephone line. When the user hears the identification announcement, the user recognizes the name of the conference participant and selects the name of that conference participant from the displayed names. The conference system can then associate that conference participant with the telephone line associated with the identification announcement that was played to the user.

Abstract translation: 提供了一种用于识别参加包括网络会议的电子会议的电话会议的会议参与者的方法和系统。 为了识别会议参与者，会议系统向用户显示尚未与电话会议的电话线路相关联的那些会议参与者的姓名。 会议系统向用户播放尚未与电话线相关联的会议参与者的识别通知。 当用户听到识别通知时，用户识别会议参与者的姓名，并从显示的名称中选择该会议参与者的姓名。 然后，会议系统可以将该会议参与者与与播放的识别通知相关联的电话线路与用户相关联。

公开(公告)号：US20100177899A1

公开(公告)日：2010-07-15

申请号：US12665513

申请日：2008-06-18

Applicant: Stephen Randall Bucklin, IV ,  Stephen Ronald Berry ,  Maury David Shenk

Inventor： Stephen Randall Bucklin, IV ,  Stephen Ronald Berry ,  Maury David Shenk

IPC: H04K1/00

CPC classification number: H04L63/0414 ,  H04L63/0428 ,  H04L63/0471 ,  H04M3/16 ,  H04M3/385 ,  H04M3/42008 ,  H04M3/42195 ,  H04M3/42204 ,  H04M3/493 ,  H04M2201/41 ,  H04M2203/6045 ,  H04M2203/609

Abstract: Systems and methods of making secure communications in a communications network comprising a user device (2) connectable to the network (12) and comprising encryption/decryption means (8) operative after connection, a recipient device (4) is connectable to the user device via an intermediary device (10) having an intermediary contact number and complimentary encryption/decryption means (8) to the user device encryption/decryption means; in use, when the user device connects to the intermediary device using the intermediary contact number, the intermediary device securely obtains a recipient contact number and enables encrypted connection at least between the user and server (10).

Abstract translation: 在通信网络中进行安全通信的系统和方法，包括可连接到网络（12）的用户设备（2），并且包括在连接之后可操作的加密/解密装置（8），接收设备（4）可连接到用户设备 通过具有中间联系号码的中间设备（10）和用户设备加密/解密装置的互补加密/解密装置（8） 在使用中，当用户设备使用中间联系人号码连接到中间设备时，中间设备安全地获得接收者联系人号码，并使至少在用户和服务器（10）之间进行加密连接。

公开(公告)号：US07716044B2

公开(公告)日：2010-05-11

申请号：US10510955

申请日：2004-02-06

Applicant: Kazunori Kobayashi ,  Kenichi Furuya

Inventor： Kazunori Kobayashi ,  Kenichi Furuya

IPC: G10L19/14

CPC classification number: H04M3/56 ,  G10L21/0364 ,  G10L25/78 ,  G10L2021/02166 ,  H04M2201/41 ,  H04R3/005

Abstract: Upon detecting an utterance period by a state decision part 14, a sound source position detecting part 15 detects the positions of sound sources 91 to 9K are detected by a sound source position detecting part 15, then covariance matrix of acquired signals are calculated by a covariance matrix calculating part 18 in correspondence to the respective sound sources, and stored in a covariance matrix storage part 18 in correspondence to the respective sound sources. The acquired sound level for each sound source is estimated by an acquired sound level estimating part 19 from the stored covariance matrix, and filter coefficients are determined by a filter coefficient calculating part 21 from the estimated acquired sound levels and the covariance matrices, and the filter coefficients are set in filters 121 to 12M. Acquired signals from the respective microphones are filtered by the filters, then the filtered outputs are added together by an adder 13, and the added output is provided as a send signal; by this, it is possible to generate send signals of desired levels irrespective of the positions of sound sources.

Abstract translation: 在通过状态决定部14检测出发声周期的情况下，由声源位置检测部15检测声源位置检测部15检测出声源91〜9K的位置，然后通过协方差来计算所获取的信号的协方差矩阵 矩阵计算部分18对应于各个声源，并且存储在与各个声源对应的协方差矩阵存储部分18中。 通过获取的声级估计部分19从存储的协方差矩阵中估计每个声源的获取的声级，并且滤波器系数由滤波器系数计算部分21根据所估计的获取的声级和协方差矩阵确定，滤波器 滤波器121至12M中设置系数。 来自相应麦克风的获取信号由滤波器滤波，然后滤波后的输出由加法器13相加在一起，并将相加的输出作为发送信号提供; 由此，无论声源的位置如何，都可以产生所需水平的发送信号。

公开(公告)号：US07657005B2

公开(公告)日：2010-02-02

申请号：US10979784

申请日：2004-11-02

Applicant: Hisao M. Chang

Inventor： Hisao M. Chang

IPC: H04M1/64

CPC classification number: H04M3/5183 ,  H04M3/42068 ,  H04M2201/41

Abstract: A method of processing calls received at an interactive voice response (IVR) server is provided and includes receiving a telephone call at the IVR. Caller identity data that is associated with the telephone call is received and a customer profile that includes a list of individual names associated with the caller identity data is received. Each of the individual names is mapped to a speech recognition grammar pattern. Further, a caller of the telephone call is prompted to speak their name. A spoken name from the caller is received and recorded. Moreover, the spoken name is converted into a speech recognition grammar pattern. Thereafter, the speech recognition grammar pattern associated with the spoken name is compared to each of the speech recognition grammar patterns associated with the individual names retrieved from the customer profile.

Abstract translation: 提供了处理在交互式语音响应（IVR）服务器处接收的呼叫的方法，并且包括在IVR处接收电话呼叫。 接收与电话呼叫相关联的呼叫者身份数据，并且接收到包括与主叫方身份数据相关联的个人姓名的列表的客户简档。 每个单独的名称映射到语音识别语法模式。 此外，呼叫的呼叫者被提示说出他们的名字。 接收并记录来自呼叫者的口语。 此外，口语名称被转换成语音识别语法模式。 此后，将与语音名称相关联的语音识别语法模式与与从客户简档中检索到的各个名称相关联的每个语音识别语法模式进行比较。

公开(公告)号：US20090086949A1

公开(公告)日：2009-04-02

申请号：US11904955

申请日：2007-09-27

Applicant: Rami Caspi ,  William J. Beyda

Inventor： Rami Caspi ,  William J. Beyda

IPC: H04M3/56

CPC classification number: H04M3/568 ,  H04M3/385 ,  H04M3/387 ,  H04M2201/18 ,  H04M2201/38 ,  H04M2201/41 ,  H04M2203/6045 ,  H04M2242/30

Abstract: A method includes receiving audio electronic business card data during a conference; comparing said audio electronic business card data with voices of conference speakers to confirm identities of said speakers; performing an acoustic triangulation to determine a position of speakers; correlating a position of said speakers with said identities; and displaying locations of said speakers.

Abstract translation: 一种方法包括在会议期间接收音频电子名片数据; 将所述音频电子名片数据与会议扬声器的声音进行比较，以确认所述扬声器的身份; 执行声学三角测量以确定扬声器的位置; 将所述扬声器的位置与所述身份相关联; 并显示所述扬声器的位置。

公开(公告)号：US20080219426A1

公开(公告)日：2008-09-11

申请号：US11683316

申请日：2007-03-07

Applicant: Daniel Tai-Nin Lai

Inventor： Daniel Tai-Nin Lai

IPC: H04M3/42

CPC classification number: H04M3/56 ,  H04M3/382 ,  H04M3/563 ,  H04M2201/41

Abstract: A method for facilitating access to a conference call is disclosed. The method can comprise allowing a prospective participant to join the conference call after the prospective participant provides a personal ID rather than a conference ID. The method can comprise using at least one of a prospective participant's personal ID or voice for authentication, accessing the prospective participant's electronic calendar, presenting conference call choices from the prospective participant's electronic calendar to the prospective participant, and adding the prospective participant to a selected conference call.

Abstract translation: 公开了一种便于访问电话会议的方法。 该方法可以包括允许潜在参与者在预期参与者提供个人ID而不是会议ID之后加入电话会议。 该方法可以包括使用预期参与者的个人ID或语音中的至少一个进行认证，访问预期参与者的电子日历，将潜在参与者的电子日历中的电话会议选择提供给潜在参与者，以及将预期参与者添加到所选会议 呼叫。

公开(公告)号：US20080215323A1

公开(公告)日：2008-09-04

申请号：US11681616

申请日：2007-03-02

Applicant: Shmuel Shaffer ,  Labhesh Patel ,  Mukul Jain ,  Sanjeev Kumar

Inventor： Shmuel Shaffer ,  Labhesh Patel ,  Mukul Jain ,  Sanjeev Kumar

IPC: G10L15/00

CPC classification number: H04M3/5335 ,  H04M3/436 ,  H04M2201/41

Abstract: A method for grouping voice messages includes extracting a voice signature from a voice message and tagging the voice message with an identification associated with the voice signature. The method also includes grouping the voice message based on the identification.

Abstract translation: 用于分组语音消息的方法包括从语音消息中提取语音签名并用与语音签名相关联的标识来标记语音消息。 该方法还包括基于识别对语音消息进行分组。