知搜-全球专利检索

  1. Login
  2. Sign Up

Search Results

61 records (took 0.02 seconds)

    System and method for automated adaptation and improvement of speaker authentication in a voice biometric system environment
    41.
    发明授权
    System and method for automated adaptation and improvement of speaker authentication in a voice biometric system environment 有权
    在语音生物识别系统环境中自动适应和改进扬声器认证的系统和方法

    公开(公告)号：US09553977B2

    公开(公告)日：2017-01-24

    申请号：US14834390

    申请日：2015-08-24

    Applicant: Cyara Solutions Pty Ltd

    Inventor： Alok Kulkarni

    IPC: G10L17/04 ,  H04M3/22 ,  G10L17/00 ,  H04M3/32 ,  H04M3/51

    CPC classification number: H04M3/2227 ,  G10L17/00 ,  G10L17/02 ,  G10L17/04 ,  G10L17/22 ,  H04M3/2218 ,  H04M3/28 ,  H04M3/323 ,  H04M3/5175 ,  H04M3/5183 ,  H04M3/527 ,  H04M2201/41 ,  H04M2203/6054

    Abstract: A system for automated adaptation and improvement of speaker authentication in a voice biometric system environment, comprising a speech sample collector, a target selector, a voice analyzer, a voice data modifier, and a call flow creator. The speech sample collector retrieves speech samples from a database of enrolled participants in a speaker authentication system. The target selector selects target users that will be used to test the speaker authentication system. The voice analyzer extracts a speech component data set from each of the speech samples. The call flow creator creates a plurality of call flows for testing the speaker authentication system, each call flow being either an impostor call flow or a legitimate call flow. The call flows created by the call flow creator are used to test the speaker authentication system.

    Abstract translation: 一种用于在语音生物测定系统环境中自动适应和改进扬声器认证的系统，包括语音采样收集器，目标选择器，语音分析器，语音数据修改器和呼叫流创建器。 语音采样收集器从扬声器认证系统中的注册参与者的数据库检索语音样本。 目标选择器选择将用于测试扬声器认证系统的目标用户。 语音分析器从每个语音样本中提取语音分量数据集。 呼叫流创建者产生用于测试说话人认证系统的多个呼叫流程，每个呼叫流程是冒名顶替者呼叫流程或合法呼叫流程。 由呼叫流创建者创建的呼叫流用于测试扬声器认证系统。

    System and method for automated chat testing
    42.
    发明授权
    System and method for automated chat testing 有权
    用于自动聊天测试的系统和方法

    公开(公告)号：US09544251B2

    公开(公告)日：2017-01-10

    申请号：US15207483

    申请日：2016-07-11

    Applicant: Cyara Solutions Pty Ltd

    Inventor： Alok Kulkarni ,  Geoff Willshire

    IPC: H04M3/51 ,  H04L12/58 ,  H04L12/26

    CPC classification number: H04L51/046 ,  H04L41/00 ,  H04L41/14 ,  H04L43/50 ,  H04L51/02 ,  H04L51/14 ,  H04M3/28 ,  H04M3/5175 ,  H04M3/5191 ,  H04M7/0045

    Abstract: A system for flexible and scalable automated chat-based contact center testing, comprising a test case management platform, “chat cruncher”, contact center manager, chat classifier, and desktop automation engine, and method for using such a system for automated testing of a contact center's chat-based interactions environment and reporting of test results.

    Abstract translation: 一种灵活和可扩展的基于自动聊天的联络中心测试系统，包括一个测试用例管理平台，“聊天室”，联络中心经理，聊天分类器和桌面自动化引擎，以及使用这样的系统进行自动化测试的方法 联络中心的基于聊天的互动环境和测试结果报告。

    SYSTEM AND METHOD FOR AUTOMATED END-TO-END WEB INTERACTION TESTING
    43.
    发明申请
    SYSTEM AND METHOD FOR AUTOMATED END-TO-END WEB INTERACTION TESTING 审中-公开
    自动端到端互动测试的系统和方法

    公开(公告)号：US20160212073A1

    公开(公告)日：2016-07-21

    申请号：US15083259

    申请日：2016-03-28

    Applicant: Cyara Solutions Pty Ltd

    Inventor： Alok Kulkarni ,  Geoff Willshire

    IPC: H04L12/58 ,  H04M3/32 ,  H04L29/08 ,  H04M3/51

    Abstract: A system for flexible and scalable automated end-to-end chat-based contact center testing, having a test case management platform, a chat cruncher, a contact center manager, a chat classifier, a desktop automation engine, and headless browser-based virtual agents and customers. The test case management platform allows a user to configure operation of the system. The chat cruncher operates a plurality of virtual customers. The contact center manager operates a plurality of virtual agents to participate in chat session with virtual customers.

    Abstract translation: 一个灵活和可扩展的自动端到端基于聊天的联络中心测试的系统，具有测试用例管理平台，聊天处理器，联络中心管理员，聊天分类器，桌面自动化引擎和无头基于浏览器的虚拟 代理商和客户。 测试用例管理平台允许用户配置系统的操作。 聊天处理器操作多个虚拟客户。 联络中心经理操作多个虚拟代理以参与与虚拟客户的聊天会话。

    System and method for automated voice quality testing
    44.
    发明授权
    System and method for automated voice quality testing 有权
    自动语音质量测试的系统和方法

    公开(公告)号：US09344556B2

    公开(公告)日：2016-05-17

    申请号：US14709252

    申请日：2015-05-11

    Applicant: Cyara Solutions Pty Ltd

    Inventor： Alok Kulkarni ,  Geoff Willshire

    IPC: H04M1/24 ,  H04M3/22 ,  H04M3/51

    CPC classification number: H04M3/323 ,  G10L25/60 ,  H04M3/2236 ,  H04M3/51 ,  H04M3/5183 ,  H04R5/027

    Abstract: A system for automated audio quality testing, comprising a plurality of endpoint emulators, call engines, and optionally audio generator devices and head and torso simulator devices, and a method for using such a system for testing of audio quality over a variety of system architectures for optimization of contact center operations and improvement of customer experience.

    Abstract translation: 一种用于自动音频质量测试的系统，包括多个端点仿真器，呼叫引擎以及可选的音频发生器设备和头部和躯干模拟器设备，以及一种使用这样的系统来测试各种系统架构上的音频质量的方法，用于 优化联络中心运营和改善客户体验。

    CALL RECORDING TEST SUITE
    45.
    发明申请
    CALL RECORDING TEST SUITE 审中-公开
    电话录音测试套件

    公开(公告)号：US20160072945A1

    公开(公告)日：2016-03-10

    申请号：US14848849

    申请日：2015-09-09

    Applicant: Cyara Solutions Pty Ltd

    Inventor： Alok Kulkarni ,  Luan Tran

    IPC: H04M3/22 ,  G10L13/04

    Abstract: A call recording test suite comprising a call recording test manager stored and operating on a network-connected computing device and a test database, wherein the call recording test manager connects over a network to a call recording system and verifies the existence of an expected call recording and stores the results of the query in the database, and a method for call recording testing for a specific call recording, and a method for call recording testing using a synthetic test call.

    Abstract translation: 一种呼叫记录测试套件，包括在网络连接的计算设备和测试数据库上存储和操作的呼叫记录测试管理器，其中呼叫记录测试管理器通过网络连接到呼叫记录系统，并验证预期呼叫记录的存在 并将查询的结果存储在数据库中，以及用于特定呼叫记录的呼叫记录测试的方法，以及使用合成测试呼叫进行呼叫记录测试的方法。

    SYSTEM AND METHOD FOR AUTOMATED ADAPTATION AND IMPROVEMENT OF SPEAKER AUTHENTICATION IN A VOICE BIOMETRIC SYSTEM ENVIRONMENT
    46.
    发明申请
    SYSTEM AND METHOD FOR AUTOMATED ADAPTATION AND IMPROVEMENT OF SPEAKER AUTHENTICATION IN A VOICE BIOMETRIC SYSTEM ENVIRONMENT 有权
    自动适应系统和方法，语音生物系统环境中演讲者认证的改进

    公开(公告)号：US20160057282A1

    公开(公告)日：2016-02-25

    申请号：US14834390

    申请日：2015-08-24

    Applicant: Cyara Solutions Pty Ltd

    Inventor： Alok Kulkarni

    IPC: H04M3/22 ,  H04M3/51 ,  G10L17/04

    CPC classification number: H04M3/2227 ,  G10L17/00 ,  G10L17/02 ,  G10L17/04 ,  G10L17/22 ,  H04M3/2218 ,  H04M3/28 ,  H04M3/323 ,  H04M3/5175 ,  H04M3/5183 ,  H04M3/527 ,  H04M2201/41 ,  H04M2203/6054

    Abstract: A system for automated adaptation and improvement of speaker authentication in a voice biometric system environment, comprising a speech sample collector, a target selector, a voice analyzer, a voice data modifier, and a call flow creator. The speech sample collector retrieves speech samples from a database of enrolled participants in a speaker authentication system. The target selector selects target users that will be used to test the speaker authentication system. The voice analyzer extracts a speech component data set from each of the speech samples. The call flow creator creates a plurality of call flows for testing the speaker authentication system, each call flow being either an impostor call flow or a legitimate call flow. The call flows created by the call flow creator are used to test the speaker authentication system.

    Abstract translation: 一种用于在语音生物测定系统环境中自动适应和改进扬声器认证的系统，包括语音采样收集器，目标选择器，语音分析器，语音数据修改器和呼叫流创建器。 语音采样收集器从扬声器认证系统中的注册参与者的数据库检索语音样本。 目标选择器选择将用于测试扬声器认证系统的目标用户。 语音分析器从每个语音样本中提取语音分量数据集。 呼叫流创建者产生用于测试说话人认证系统的多个呼叫流程，每个呼叫流程是冒名顶替者呼叫流程或合法呼叫流程。 由呼叫流创建者创建的呼叫流用于测试扬声器认证系统。

    System and method for autogenerated synthetic operational customer satisfaction scoring and analysis
    47.
    发明授权
    System and method for autogenerated synthetic operational customer satisfaction scoring and analysis 有权

    公开(公告)号：US12271916B2

    公开(公告)日：2025-04-08

    申请号：US18589208

    申请日：2024-02-27

    Applicant: Cyara Solutions Pty Ltd

    Inventor： Alok Kulkarni ,  Linda Chen

    IPC: G06Q30/0201 ,  G06Q30/016

    Abstract: A system and method for autogenerated synthetic operational customer satisfaction scoring and analysis, that generates synthetic calls for a first configuration of an enterprise's customer service infrastructure components, monitors the synthetic calls for a plurality of events that may represent infrastructure related operational deficiencies that may adversely affect customer satisfaction and sentiment, assigns synthetic operational scores for each event, generates an overall synthetic operational customer satisfaction score for each synthetic call, suggests a second configuration of the enterprise's customer service infrastructure components which is likely to improve the overall score, and which, in some embodiments, uses machine learning to optimize the configurations and suggest improved configurations.

Patent Agency Ranking