公开(公告)号：US12063257B2

公开(公告)日：2024-08-13

申请号：US18317231

申请日：2023-05-15

Applicant: Cisco Technology, Inc.

Inventor： Jay Kemper Johnston ,  Magnus Mortensen ,  David C. White, Jr.

IPC: H04L65/1069 ,  H04L12/18 ,  H04L65/1073 ,  H04L65/1096 ,  H04L65/401 ,  H04L65/403

CPC classification number: H04L65/1069 ,  H04L12/1818 ,  H04L65/1073 ,  H04L65/1096 ,  H04L65/401 ,  H04L65/403

Abstract: A virtual collaboration system provides communication between a plurality of participants via a collaboration session that includes a corresponding plurality of participant devices. The collaboration session facilitates communication between the participant devices via a plurality of communication channels over which the participants communicate. For example, in some embodiments, the channels include one or more of a video channel, audio channel, or document sharing channel. A participant designates in which of the plurality of channels they will participate, and the designations are communicated to other participants. This provides a broader understanding of each participant's circumstances and ability to engage across the different channels with the plurality of participants.

公开(公告)号：US20240146824A1

公开(公告)日：2024-05-02

申请号：US17975199

申请日：2022-10-27

Applicant: Cisco Technology, Inc.

Inventor： Jay Kemper Johnston ,  David C. White, JR. ,  Jeffrey Dominick Jackson ,  Magnus Mortensen ,  Matthew R. Engle ,  Ryan Alan MacLennan

IPC: H04L67/60 ,  G06F9/50 ,  H04L67/306 ,  H04L67/75

CPC classification number: H04L67/60 ,  G06F9/5044 ,  H04L67/306 ,  H04L67/75

Abstract: A network management system tests the availability of a network resource before a user performs a task with the network resource. The system measures network activity of a user performing one or more tasks. The network activity includes communication between a user device of the user and each network resource associated with a corresponding task performed by the user. The system also generates a digital model persona of the user based on the tasks performed by the user, and determines a schedule of the tasks performed the user. Each particular task is associated with a corresponding execution time for the user. The system further configures the digital model persona to test the network resource associated with each corresponding task at a testing time that is a predetermined length of time prior to the execution time for the user.

公开(公告)号：US11881983B2

公开(公告)日：2024-01-23

申请号：US17722853

申请日：2022-04-18

Applicant: Cisco Technology, Inc.

Inventor： Kevin J. Klous ,  Jay Kemper Johnston ,  Magnus Mortensen ,  David C. White, Jr.

IPC: G06F15/16 ,  H04L41/0654 ,  H04L41/12 ,  H04L43/062 ,  H04L69/22 ,  H04L69/324

CPC classification number: H04L41/0654 ,  H04L41/12 ,  H04L43/062 ,  H04L69/22 ,  H04L69/324

Abstract: This disclosure describes techniques for diagnosing a presence or malfunction of a network node. In an example method, a first network node receives an indication of a diagnostic transmission originating from a second network node. The second network node further receives a forwarded transmission corresponding to the diagnostic transmission. The first network node diagnoses at least one of a presence or a malfunction of an intermediary node between the first network node and the second network node based on at least one of the indications of the diagnostic transmission or the forwarded transmission.

公开(公告)号：US11875362B1

公开(公告)日：2024-01-16

申请号：US17079747

申请日：2020-10-26

Applicant: Cisco Technology, Inc.

Inventor： David C. White, Jr. ,  Jay K. Johnston ,  Magnus Mortensen ,  Christopher Shaun Roberts ,  Kevin D. McCabe

IPC: G06Q30/016 ,  H04L51/02 ,  G06Q10/0639 ,  G06Q10/10

CPC classification number: G06Q30/016 ,  G06Q10/06395 ,  H04L51/02 ,  G06Q10/103

Abstract: A computer executed process for mimicking human dialog, referred to herein as a “humanoid” or “humanoid system,” can be configured to provide automated customer support. The humanoid can identify a support issue for a customer, as well as a customer support campaign corresponding to the support issue. The humanoid can identify at least one machine learning model associated with the customer support campaign and can communicate with the customer using the at least one machine learning model. The humanoid can execute a support action to resolve the support issue.

公开(公告)号：US20230308606A1

公开(公告)日：2023-09-28

申请号：US18203173

申请日：2023-05-30

Applicant: Cisco Technology, Inc.

Inventor： Magnus Mortensen ,  David C. White, Jr. ,  Jay Kemper Johnston

IPC: H04L65/403 ,  H04N7/15 ,  G06F3/0484 ,  G08B25/00

CPC classification number: H04N7/15 ,  G06F3/0484 ,  G08B25/009 ,  H04L65/403

Abstract: This disclosure describes techniques for providing notifications about events that occur during an online meeting. For instance, a system may establish an online meeting, such as a video conferencing meeting, for users. While in the meeting, a first user may view video of a second user and determine that the second user is experiencing an emergency event. As such, a user device of the first user may receive an input indicating that the emergency event is occurring with the second user. The system may receive the indication from the user device and verify that the emergency event is occurring. Additionally, the system may then send a notification to emergency personnel that indicates at least that the emergency event is occurring and a location of the second user. Furthermore, the system may send notification(s) to contact(s) associated with the second user that indicate at least that the emergency event is occurring.

公开(公告)号：US20230283646A1

公开(公告)日：2023-09-07

申请号：US18317231

申请日：2023-05-15

Applicant: Cisco Technology, Inc.

Inventor： Jay Kemper Johnston ,  Magnus Mortensen ,  David C. White, Jr.

IPC: H04L65/1069 ,  H04L65/1096 ,  H04L65/1073 ,  H04L65/403 ,  H04L65/401 ,  H04L12/18

CPC classification number: H04L65/1069 ,  H04L65/1096 ,  H04L65/1073 ,  H04L65/403 ,  H04L65/401 ,  H04L12/1818

Abstract: A virtual collaboration system provides communication between a plurality of participants via a collaboration session that includes a corresponding plurality of participant devices. The collaboration session facilitates communication between the participant devices via a plurality of communication channels over which the participants communicate. For example, in some embodiments, the channels include one or more of a video channel, audio channel, or document sharing channel. A participant designates in which of the plurality of channels they will participate, and the designations are communicated to other participants. This provides a broader understanding of each participant's circumstances and ability to engage across the different channels with the plurality of participants.

公开(公告)号：US20230131255A1

公开(公告)日：2023-04-27

申请号：US18145329

申请日：2022-12-22

Applicant: Cisco Technology, Inc.

Inventor： Magnus Mortensen ,  Jay Kemper Johnston ,  David C. White, JR.

IPC: H04L47/25 ,  H04L43/0888

Abstract: A computer executed process can be configured to identify a network traffic flow of a source network device. The process can select a traffic fidelity rate from a plurality of traffic fidelity rates for sending information regarding the network traffic flow to a digital twin device corresponding to the source network device. The process can transmit the information regarding the network traffic flow to the digital twin device according to the traffic fidelity rate. The digital twin device can be configured to replicate at least one operation of the source network device with respect to the network traffic flow.

公开(公告)号：US20220377120A1

公开(公告)日：2022-11-24

申请号：US17324748

申请日：2021-05-19

Applicant: Cisco Technology, Inc.

Inventor： David C. White, Jr. ,  Magnus Mortensen ,  Jay Kemper Johnston

IPC: H04L29/06

Abstract: Techniques are described to enable selective content sharing in a video conference. In one example, a conferencing system obtains first display content from a first endpoint device in a video conference session. The conferencing system streams the first display content to a second endpoint device in the video conference session and obtains second display content from the second endpoint device. While streaming the first display content to the second endpoint device, the conferencing system streams the second display content to a third endpoint device in the video conference session and prevents streaming of the second display content to the first endpoint device.

公开(公告)号：US20200282857A1

公开(公告)日：2020-09-10

申请号：US16296459

申请日：2019-03-08

Applicant: Cisco Technology, Inc.

Inventor： Magnus Mortensen ,  Jay Kemper Johnston ,  David C. White, JR. ,  Kevin J. Klous

IPC: B60L53/66 ,  H02J7/00 ,  B60L53/16 ,  B60L53/36

Abstract: In one embodiment, a device of an electric vehicle requests in-motion charging of the electric vehicle. The device receives an indication of a charging vehicle able to provide in-motion charging to the first electric vehicle. The device coordinates in-motion docking of the electric vehicle to the charging vehicle. The device supervises in-motion charging of the electric vehicle by the charging vehicle.

公开(公告)号：US20200213203A1

公开(公告)日：2020-07-02

申请号：US16238027

申请日：2019-01-02

Applicant: Cisco Technology, Inc.

Inventor： Magnus Mortensen ,  Jay Kemper Johnston ,  David C. White, JR.

IPC: H04L12/24 ,  G06N5/02 ,  H04L12/26

Abstract: Techniques for dynamic health monitoring of a client system using predictive functions are presented. In one embodiment, a method includes obtaining a dataset associated with devices of a client system. The dataset is applied to a code module to generate a diagnostic result. The code module is configured to process the dataset to detect a potential problem associated with the devices as the diagnostic result. The method also includes generating a predictive function based on the diagnostic result from the code module. The predictive function maps an input variable associated with the diagnostic result for the potential problem to at least one of the diagnostic result or an associated severity level for the diagnostic result. The method further includes providing the predictive function to the client system for dynamically monitoring and predicting potential problems with the devices based on changes to the input variable.