公开(公告)号：US10439874B2

公开(公告)日：2019-10-08

申请号：US15620100

申请日：2017-06-12

Applicant: Cisco Technology, Inc.

Inventor： David C. White, Jr. ,  Jay Kemper Johnston ,  Magnus Mortensen

IPC: G06F15/16 ,  H04L12/24 ,  H04L29/08 ,  H04L12/26

Abstract: In one embodiment, a supervisory device in a network identifies a workaround for a symptom exhibited by a particular device in the network by traversing a path in a symptom-problem graph. The path in the graph includes a symptom vertex that represents the symptom, a problem vertex that shares an edge with the symptom vertex and represents a problem that causes the symptom, and a workaround vertex that shares an edge with the problem vertex and represents the workaround for the symptom. The supervisory device causes the identified workaround to be applied to the particular device and updates the path in the graph to replace the workaround vertex with a fix vertex that represents a fix for the problem that causes the symptom exhibited by the particular device. The supervisory device causes the fix to be applied to the particular device based on the updated path in the graph.

公开(公告)号：US12218999B2

公开(公告)日：2025-02-04

申请号：US17324748

申请日：2021-05-19

Applicant: Cisco Technology, Inc.

Inventor： David C. White, Jr. ,  Magnus Mortensen ,  Jay Kemper Johnston

IPC: H04L65/613 ,  H04L65/401 ,  H04L65/403 ,  H04L65/612 ,  H04L65/75

Abstract: Techniques are described to enable selective content sharing in a video conference. In one example, a conferencing system obtains first display content from a first endpoint device in a video conference session. The conferencing system streams the first display content to a second endpoint device in the video conference session and obtains second display content from the second endpoint device. While streaming the first display content to the second endpoint device, the conferencing system streams the second display content to a third endpoint device in the video conference session and prevents streaming of the second display content to the first endpoint device.

公开(公告)号：US12063257B2

公开(公告)日：2024-08-13

申请号：US18317231

申请日：2023-05-15

Applicant: Cisco Technology, Inc.

Inventor： Jay Kemper Johnston ,  Magnus Mortensen ,  David C. White, Jr.

IPC: H04L65/1069 ,  H04L12/18 ,  H04L65/1073 ,  H04L65/1096 ,  H04L65/401 ,  H04L65/403

CPC classification number: H04L65/1069 ,  H04L12/1818 ,  H04L65/1073 ,  H04L65/1096 ,  H04L65/401 ,  H04L65/403

Abstract: A virtual collaboration system provides communication between a plurality of participants via a collaboration session that includes a corresponding plurality of participant devices. The collaboration session facilitates communication between the participant devices via a plurality of communication channels over which the participants communicate. For example, in some embodiments, the channels include one or more of a video channel, audio channel, or document sharing channel. A participant designates in which of the plurality of channels they will participate, and the designations are communicated to other participants. This provides a broader understanding of each participant's circumstances and ability to engage across the different channels with the plurality of participants.

公开(公告)号：US11881983B2

公开(公告)日：2024-01-23

申请号：US17722853

申请日：2022-04-18

Applicant: Cisco Technology, Inc.

Inventor： Kevin J. Klous ,  Jay Kemper Johnston ,  Magnus Mortensen ,  David C. White, Jr.

IPC: G06F15/16 ,  H04L41/0654 ,  H04L41/12 ,  H04L43/062 ,  H04L69/22 ,  H04L69/324

CPC classification number: H04L41/0654 ,  H04L41/12 ,  H04L43/062 ,  H04L69/22 ,  H04L69/324

Abstract: This disclosure describes techniques for diagnosing a presence or malfunction of a network node. In an example method, a first network node receives an indication of a diagnostic transmission originating from a second network node. The second network node further receives a forwarded transmission corresponding to the diagnostic transmission. The first network node diagnoses at least one of a presence or a malfunction of an intermediary node between the first network node and the second network node based on at least one of the indications of the diagnostic transmission or the forwarded transmission.

公开(公告)号：US11875362B1

公开(公告)日：2024-01-16

申请号：US17079747

申请日：2020-10-26

Applicant: Cisco Technology, Inc.

Inventor： David C. White, Jr. ,  Jay K. Johnston ,  Magnus Mortensen ,  Christopher Shaun Roberts ,  Kevin D. McCabe

IPC: G06Q30/016 ,  H04L51/02 ,  G06Q10/0639 ,  G06Q10/10

CPC classification number: G06Q30/016 ,  G06Q10/06395 ,  H04L51/02 ,  G06Q10/103

Abstract: A computer executed process for mimicking human dialog, referred to herein as a “humanoid” or “humanoid system,” can be configured to provide automated customer support. The humanoid can identify a support issue for a customer, as well as a customer support campaign corresponding to the support issue. The humanoid can identify at least one machine learning model associated with the customer support campaign and can communicate with the customer using the at least one machine learning model. The humanoid can execute a support action to resolve the support issue.

公开(公告)号：US20230308606A1

公开(公告)日：2023-09-28

申请号：US18203173

申请日：2023-05-30

Applicant: Cisco Technology, Inc.

Inventor： Magnus Mortensen ,  David C. White, Jr. ,  Jay Kemper Johnston

IPC: H04L65/403 ,  H04N7/15 ,  G06F3/0484 ,  G08B25/00

CPC classification number: H04N7/15 ,  G06F3/0484 ,  G08B25/009 ,  H04L65/403

Abstract: This disclosure describes techniques for providing notifications about events that occur during an online meeting. For instance, a system may establish an online meeting, such as a video conferencing meeting, for users. While in the meeting, a first user may view video of a second user and determine that the second user is experiencing an emergency event. As such, a user device of the first user may receive an input indicating that the emergency event is occurring with the second user. The system may receive the indication from the user device and verify that the emergency event is occurring. Additionally, the system may then send a notification to emergency personnel that indicates at least that the emergency event is occurring and a location of the second user. Furthermore, the system may send notification(s) to contact(s) associated with the second user that indicate at least that the emergency event is occurring.

公开(公告)号：US20230283646A1

公开(公告)日：2023-09-07

申请号：US18317231

申请日：2023-05-15

Applicant: Cisco Technology, Inc.

Inventor： Jay Kemper Johnston ,  Magnus Mortensen ,  David C. White, Jr.

IPC: H04L65/1069 ,  H04L65/1096 ,  H04L65/1073 ,  H04L65/403 ,  H04L65/401 ,  H04L12/18

CPC classification number: H04L65/1069 ,  H04L65/1096 ,  H04L65/1073 ,  H04L65/403 ,  H04L65/401 ,  H04L12/1818

Abstract: A virtual collaboration system provides communication between a plurality of participants via a collaboration session that includes a corresponding plurality of participant devices. The collaboration session facilitates communication between the participant devices via a plurality of communication channels over which the participants communicate. For example, in some embodiments, the channels include one or more of a video channel, audio channel, or document sharing channel. A participant designates in which of the plurality of channels they will participate, and the designations are communicated to other participants. This provides a broader understanding of each participant's circumstances and ability to engage across the different channels with the plurality of participants.

公开(公告)号：US20220377120A1

公开(公告)日：2022-11-24

申请号：US17324748

申请日：2021-05-19

Applicant: Cisco Technology, Inc.

Inventor： David C. White, Jr. ,  Magnus Mortensen ,  Jay Kemper Johnston

IPC: H04L29/06

Abstract: Techniques are described to enable selective content sharing in a video conference. In one example, a conferencing system obtains first display content from a first endpoint device in a video conference session. The conferencing system streams the first display content to a second endpoint device in the video conference session and obtains second display content from the second endpoint device. While streaming the first display content to the second endpoint device, the conferencing system streams the second display content to a third endpoint device in the video conference session and prevents streaming of the second display content to the first endpoint device.

公开(公告)号：US20210326412A1

公开(公告)日：2021-10-21

申请号：US16853040

申请日：2020-04-20

Applicant: Cisco Technology, Inc.

Inventor： Mohammed Hamzeh ,  David C. White, Jr. ,  Nitesh Arora

IPC: G06F21/12 ,  G06N20/00 ,  G06F21/14 ,  G06F21/54

Abstract: In one example, a server obtains a plurality of code modules configured to identify issues in one or more network devices of a target network. Based on the plurality of code modules, the server generates a fingerprinting process configured to produce a fingerprint that includes a plurality of key-value pairs. Each key of the plurality of key-value pairs is a unique key that corresponds to select data associated with raw data obtained from the one or more network devices. Each value of the plurality of key-value pairs represents information regarding the select data. Based further on the plurality of code modules, the server generates an analysis model that is uniquely compatible with the fingerprinting process. The analysis model is configured to identify the issues in the one or more network devices based on the key-value pairs.

公开(公告)号：US10649838B2

公开(公告)日：2020-05-12

申请号：US16434039

申请日：2019-06-06

Applicant: Cisco Technology, Inc.

Inventor： Jay Kemper Johnston ,  David C. White, Jr. ,  Christopher Blayne Dreier

IPC: G06F11/07 ,  G06F16/17 ,  G06F16/22 ,  G06F16/2455 ,  G06F16/901 ,  H04L12/24 ,  G06F11/36 ,  G06F40/137 ,  H04L12/701

Abstract: Systems and methods are described herein for logging system events within an electronic machine using an event log structured as a collection of tree-like cause and effect graphs. An event to be logged may be received. A new event node may be created within the event log for the received event. One or more existing event nodes within the event log may be identified as having possibly caused the received event. One or more causal links may be created within the event log between the new event node and the one or more identified existing event nodes. The new event node may be stored as an unattached root node in response to not identifying an existing event node that may have caused the received event.