公开(公告)号：US20150098556A1

公开(公告)日：2015-04-09

申请号：US14508287

申请日：2014-10-07

Applicant: Samsung Electronics Co., Ltd.

Inventor： Harshit MATHUR ,  Mayank Kumar GURURANI

IPC: H04M3/42 ,  H04M3/493

CPC classification number: H04M3/42042 ,  H04M1/271 ,  H04M3/4931 ,  H04M3/4936 ,  H04M2201/41

Abstract: A method and a system for updating contact information in an electronic device include capturing a voice of a caller to generate a voice signature. The method includes determining presence of the voice signature in the electronic device. The method includes updating contact information of the caller based on the voice signature.

Abstract translation: 一种用于更新电子设备中的联系人信息的方法和系统包括捕获呼叫者的语音以产生语音签名。 该方法包括确定电子设备中语音签名的存在。 该方法包括基于语音签名来更新呼叫者的联系人信息。

公开(公告)号：US08909535B2

公开(公告)日：2014-12-09

申请号：US13785294

申请日：2013-03-05

Applicant: AT&T Intellectual Property II, L.P.

Inventor： Gustavo De Los Reyes ,  Sanjay Macwan

IPC: G10L17/00 ,  H04M3/22 ,  H04M3/42

CPC classification number: H04M3/2281 ,  G10L17/00 ,  G10L17/005 ,  G10L17/02 ,  G10L17/06 ,  H04M3/2218 ,  H04M3/42221 ,  H04M3/4936 ,  H04M2201/41

Abstract: Disclosed are systems, methods, and computer readable media for tracking a person of interest. The method embodiment comprises identifying a person of interest, capturing a voiceprint of the person of interest, comparing a received voiceprint of a caller with the voiceprint of the person of interest, and tracking the caller if the voiceprint of the caller is a substantial match to the voiceprint of the person of interest.

Abstract translation: 公开了用于跟踪感兴趣的人的系统，方法和计算机可读介质。 方法实施例包括识别感兴趣的人，捕获感兴趣的人的声纹，将接收到的呼叫者的声纹与感兴趣的人的声纹相比较，以及如果呼叫者的声纹是基本匹配的话跟踪呼叫者 感兴趣的人的声波纹。

公开(公告)号：US08837706B2

公开(公告)日：2014-09-16

申请号：US13549249

申请日：2012-07-13

Applicant: Gilad Odinak ,  Thomas Veatch

Inventor： Gilad Odinak ,  Thomas Veatch

IPC: H04M3/00 ,  H04M1/64

CPC classification number: H04M3/5232 ,  G06F17/21 ,  G06Q10/063112 ,  G06Q10/1053 ,  G10L15/08 ,  G10L15/26 ,  G10L15/30 ,  G10L17/26 ,  G10L25/51 ,  G10L25/60 ,  H04M3/2281 ,  H04M3/51 ,  H04M3/5175 ,  H04M3/5233 ,  H04M3/5235 ,  H04M2201/40 ,  H04M2201/41 ,  H04M2203/402

Abstract: A computer-implemented system and method for providing coaching to agents in a call center during a call is provided. A voice recording is obtained from a call between a caller and an agent of a call center. The voice recording of the caller is analyzed by measuring voice characteristics of the voice recording and by identifying traits of the caller based on the voice characteristics. A stage of persuasion of the caller is identified based on the identified traits in response to an offer provided by the agent. The caller is persuaded to accept the offer by providing guidance to the agent regarding further information about the offer for the user based on the stage of persuasion.

Abstract translation: 提供了一种用于在呼叫期间向呼叫中心中的代理提供指导的计算机实现的系统和方法。 从呼叫者和呼叫中心的代理之间的呼叫获得录音。 呼叫者的语音记录通过测量语音记录的语音特征和基于语音特征来识别呼叫者的特征来分析。 基于由代理提供的报价，基于识别的特征来识别对呼叫者的说服阶段。 说服呼叫者接受该提议，通过向代理人提供有关基于说服阶段的用户提供的进一步信息的指导。

公开(公告)号：US20140247926A1

公开(公告)日：2014-09-04

申请号：US13227456

申请日：2011-09-07

Applicant: Jay Gainsboro ,  Lee Davis Weinstein ,  Ken Sinclair ,  Charles Barrasso

Inventor： Jay Gainsboro ,  Lee Davis Weinstein ,  Ken Sinclair ,  Charles Barrasso

IPC: H04M3/22

CPC classification number: H04M3/2281 ,  G10L15/08 ,  G10L15/22 ,  G10L15/26 ,  H04M1/271 ,  H04M3/2218 ,  H04M3/38 ,  H04M3/42221 ,  H04M3/493 ,  H04M3/4936 ,  H04M2201/40 ,  H04M2201/41

Abstract: In one aspect, the present invention facilitates the investigation of networks of criminals, by gathering associations between phone numbers, the names of persons reached at those phone numbers, and voice print data. In another aspect the invention automatically detects phone calls from a prison where the voiceprint of the person called matches the voiceprint of a past inmate. In another aspect the invention detects identity scams in prisons, by monitoring for known voice characteristics of likely imposters on phone calls made by prisoners. In another aspect, the invention automatically does speech-to-text conversion of phone numbers spoken within a predetermined time of detecting data indicative of a three-way call event while monitoring a phone call from a prison inmate. In another aspect, the invention automatically thwarts attempts of prison inmates to use re-dialing services. In another aspect, the invention automatically tags audio data retrieved from a database, by steganographically encoding into the audio data the identity of the official retrieving the audio data.

Abstract translation: 一方面，本发明有助于通过收集电话号码之间的联系，以那些电话号码达到的人的姓名和语音打印数据来调查犯罪分子的网络。 在另一方面，本发明自动检测来自监狱的电话呼叫，其中所呼叫的人的声纹符合过去囚犯的声纹。 在另一方面，本发明通过监视由囚犯打电话的可能的骗子的已知声音特征来检测监狱中的身份诈骗。 在另一方面，本发明在监视来自监狱囚犯的电话呼叫的同时，在检测指示三方通话事件的数据的预定时间内自动进行电话号码的语音到文本转换。 另一方面，本发明自动阻止监狱囚犯尝试使用再拨号服务。 在另一方面，本发明通过对从音频数据进行隐写编码的音频数据自动地标记从数据库检索的音频数据。

公开(公告)号：US08811638B2

公开(公告)日：2014-08-19

申请号：US13309248

申请日：2011-12-01

Applicant: Richard T. Lord ,  Robert W. Lord ,  Nathan P. Myhrvold ,  Clarence T. Tegreene ,  Roderick A. Hyde ,  Lowell L. Wood, Jr. ,  Muriel Y. Ishikawa ,  Victoria Y. H. Wood ,  Charles Whitmer ,  Paramvir Bahl ,  Douglas C. Burger ,  Ranveer Chandra ,  William H. Gates, III ,  Paul Holman ,  Jordin T. Kare ,  Craig J. Mundie ,  Tim Paek ,  Desney S. Tan ,  Lin Zhong ,  Matthew G. Dyor

Inventor： Richard T. Lord ,  Robert W. Lord ,  Nathan P. Myhrvold ,  Clarence T. Tegreene ,  Roderick A. Hyde ,  Lowell L. Wood, Jr. ,  Muriel Y. Ishikawa ,  Victoria Y. H. Wood ,  Charles Whitmer ,  Paramvir Bahl ,  Douglas C. Burger ,  Ranveer Chandra ,  William H. Gates, III ,  Paul Holman ,  Jordin T. Kare ,  Craig J. Mundie ,  Tim Paek ,  Desney S. Tan ,  Lin Zhong ,  Matthew G. Dyor

IPC: H04R25/00 ,  G10L15/00

CPC classification number: H04M3/42391 ,  G10L17/00 ,  H04M2201/41 ,  H04R25/554 ,  H04R2225/43 ,  H04R2225/55

Abstract: Techniques for sensory enhancement and augmentation are described. Some embodiments provide an audible assistance facilitator system (“AAFS”) configured to provide audible assistance to a user via a hearing device. In one embodiment, the AAFS receives data that represents an utterance of a speaker received by a hearing device of the user, such as a hearing aid, smart phone, media device, or the like. The AAFS identifies the speaker based on the received data, such as by performing speaker recognition. The AAFS determines speaker-related information associated with the identified speaker, such as by determining an identifier (e.g., name or title) of the speaker, by locating an information item (e.g., an email message, document) associated with the speaker, or the like. The AAFS then informs the user of the speaker-related information, such as by causing an audio representation of the speaker-related information to be output via the hearing device.

Abstract translation: 描述了用于感觉增强和增强的技术。 一些实施例提供了一种声音辅助辅助系统（“AAFS”），其被配置为经由听力设备向用户提供可听见的辅助。 在一个实施例中，AAFS接收表示由用户的听觉设备（例如助听器，智能电话，媒体设备等）接收的扬声器的话语的数据。 AAFS基于所接收的数据来识别扬声器，例如通过执行说话者识别。 AAFS通过定位与扬声器相关联的信息项（例如，电子邮件消息，文档），或者通过确定扬声器的标识符（例如，名称或标题）来确定与所识别的扬声器相关联的扬声器相关信息，或者 类似。 然后，AAFS通过使扬声器相关信息的音频表示经由听觉装置输出，向用户通知扬声器相关信息。

公开(公告)号：US08805347B2

公开(公告)日：2014-08-12

申请号：US13170274

申请日：2011-06-28

Applicant: Mark R. Lemke ,  Ramy S. Ayoub

Inventor： Mark R. Lemke ,  Ramy S. Ayoub

IPC: H04M3/42 ,  H04M3/436 ,  H04M3/53

CPC classification number: H04M3/42059 ,  H04M3/42195 ,  H04M3/436 ,  H04M3/53 ,  H04M3/537 ,  H04M2201/41

Abstract: Methods and devices are provided for identifying a caller after receiving a missed call from a calling device that is not associated with the caller. An exemplary method involves obtaining an audio message from the caller, recognizing the caller as being a first contact of the called individual by matching an audio sample associated with the first contact to at least a portion of the audio message, and graphically indicating an association between the first contact and the missed call after recognizing the first contact as the caller.

Abstract translation: 提供方法和设备用于在从呼叫设备接收到未与呼叫者相关联的未接来电之后识别呼叫者。 一种示例性方法包括从呼叫者获得音频消息，通过将与第一联系人相关联的音频样本与音频消息的至少一部分相匹配来识别呼叫者为被叫人的第一联系人，并以图形方式指示 识别第一个联系人作为来电者后的第一个联系人和未接来电。

公开(公告)号：US20140177841A1

公开(公告)日：2014-06-26

申请号：US14058467

申请日：2013-10-21

Applicant: Verint Systems Ltd.

Inventor： Gideon Hazzani ,  Yoav Ariav

IPC: H04W12/04 ,  H04L29/06

CPC classification number: H04M3/2281 ,  H04L63/0428 ,  H04L63/0442 ,  H04L63/308 ,  H04M2201/41 ,  H04M2242/12 ,  H04M2242/30 ,  H04W4/025 ,  H04W12/02 ,  H04W12/04

Abstract: Methods and systems for monitoring, analyzing and acting upon voice calls in communication networks. An identification system receives monitored voice calls that are conducted in a communication network. Some of the monitored voice calls may be conducted by target individuals who are predefined as suspects. In order to maintain user privacy, the system selects and retains only voice calls that are suspected of being conducted by predefined targets. The techniques disclosed herein are particularly advantageous in scenarios where the network identifiers of the terminal used by the target are not known, or where the target uses public communication devices. In accordance with the disclosure, content-based identifiers such as speaker recognition or keyword matching are used.

Abstract translation: 在通信网络中监听，分析和处理语音呼叫的方法和系统。 识别系统接收在通信网络中进行的被监听的语音呼叫。 一些被监视的语音呼叫可以由预定义为嫌疑人的目标个人进行。 为了保持用户隐私，系统仅选择并保留被预先定义的目标涉嫌进行的语音通话。 本文公开的技术在目标使用的终端的网络标识符不知道或目标使用公共通信设备的情况下特别有利。 根据本公开，使用诸如说话者识别或关键字匹配之类的基于内容的标识符。

公开(公告)号：US20140163970A1

公开(公告)日：2014-06-12

申请号：US14093127

申请日：2013-11-29

Applicant: Huawei Technologies Co., Ltd.

Inventor： Wuzhou ZHAN

IPC: G10L25/51

CPC classification number: H04M3/42221 ,  H04M3/56 ,  H04M2201/41 ,  H04M2203/301 ,  H04M2242/30

Abstract: Embodiments of the present invention provide a method, device, and system for classifying voice conference minutes. The method is: performing voice source locating according to audio data of the conference site so as to acquire a location of a voice source corresponding to the audio data, writing the location of the voice source into additional field information of the audio data, writing a voice activation flag into the additional field information, packaging the audio data as an audio code stream, and sending the audio code stream and the additional field information of the audio code stream to a recording server, so that the recording server classifies the audio data according to the additional field information and writes a participant identity that corresponds to the location of the voice source corresponding to the audio data into the additional field information of the audio code stream.

Abstract translation: 本发明的实施例提供了一种用于分类语音会议记录的方法，设备和系统。 该方法是：根据会场的音频数据进行语音源定位，以获取与音频数据相对应的语音源的位置，将语音源的位置写入音频数据的附加字段信息，写入 将语音激活标志转换为附加字段信息，将音频数据打包成音频码流，并将音频码流和音频码流的附加字段信息发送到记录服务器，使记录服务器根据 到附加字段信息，并将对应于音频数据的语音源的位置的参与者身份写入到音频码流的附加字段信息中。

公开(公告)号：US20140156254A1

公开(公告)日：2014-06-05

申请号：US13691100

申请日：2012-11-30

Applicant: ZIPDX LLC

Inventor： David Paul Frankel ,  Barry Slaughter Olsen

IPC: G06F17/28

CPC classification number: G06F17/28 ,  G10L15/005 ,  H04M3/568 ,  H04M2201/41 ,  H04M2242/12 ,  H04M2250/58

Abstract: The present invention relates to a new method and system for use of a multi-protocol conference bridge, and more specifically a new multi-language conference bridge system and method of use where different cues, such as an attenuated voice of an original non-interpreted speaker, is used to improve the flow of information over the system.

Abstract translation: 本发明涉及一种使用多协议会议桥的新方法和系统，更具体地说，涉及一种新的多语言会议桥系统和方法，其中使用不同的提示，例如原始未解释的衰减声音 扬声器，用于改善系统上的信息流。

公开(公告)号：US20140075530A1

公开(公告)日：2014-03-13

申请号：US14082588

申请日：2013-11-18

Applicant: AT&T INTELLECTUAL PROPERTY I, L.P.

Inventor： Brian M. NOVACK ,  Daniel Larry Madsen ,  Timothy R. Thompson

IPC: H04L29/06

CPC classification number: H04L63/0861 ,  G06F21/32 ,  G06Q20/40145 ,  H04M3/38 ,  H04M7/006 ,  H04M7/0078 ,  H04M2201/41 ,  H04M2203/6045 ,  H04W12/02 ,  H04W12/06 ,  H04W12/08

Abstract: A request from a party is received by a receiver from a remote system. The request from the party is received when the party attempts to obtain a service using the remote system. A selective determination is made to request, over a network, authentication of the party by a remote biometric system. A request is sent to the remote system for the party to provide a biometric sample responsive to determining to request authentication of the party. The service is provided contingent upon authentication of the party by the remote biometric system.

Abstract translation: 来自远程系统的接收者接收到来自一方的请求。 当方尝试使用远程系统获取服务时，收到该方的请求。 选择性地确定通过远程生物测定系统通过网络请求该方的认证。 向远程系统发送请求，以便该方响应于确定请求对方的认证来提供生物特征样本。 该服务是根据远程生物识别系统对该方的认证而提供的。