公开(公告)号：US20070133437A1

公开(公告)日：2007-06-14

申请号：US11302860

申请日：2005-12-13

Applicant: Michael Wengrovitz ,  Siddhartha Gupta

Inventor： Michael Wengrovitz ,  Siddhartha Gupta

IPC: H04L12/16

CPC classification number: H04M3/56 ,  G10L15/26 ,  H04M2201/40 ,  H04M2201/41 ,  H04M2201/60 ,  H04N7/155

Abstract: A system for enabling controlled application of derived who-is-speaking indications related to activity of participants to a live multiparty communications conference or recorded outputs. The system includes a first node hosting a conference bridging switch, software or a combination thereof, having multiple conference input channels; a second node having data access to at least an output signal port of the conference bridging switch, software, or a combination thereof, and a software application distributed wholly to the first or second node, or in parts to the first and second node. The application is used to apply the who is speaking indications to output communications, data files, or data streams, forwarded to one of, a select potion of, or combination of, the conference participants, non-participant third parties, and one or more storage facilities.

Abstract translation: 一种用于使受控应用与参与者的活动相关的派生的说话者指示到实时多方通信会议或记录的输出的系统。 该系统包括承载会议桥接交换机的第一节点，具有多个会议输入信道的软件或其组合; 具有对会议桥接交换机，软件或其组合的至少输出信号端口的数据访问的第二节点，以及完全分配给第一或第二节点或部分分配给第一和第二节点的软件应用程序。 应用程序用于应用谁在发表指示来输出通信，数据文件或数据流，转发给会议参与者，非参与者第三方和一个或多个的选择药水或组合的其中一个 储存设施。

公开(公告)号：US20070041517A1

公开(公告)日：2007-02-22

申请号：US11427850

申请日：2006-06-30

Applicant: David CLARKE ,  James PINARD

Inventor： David CLARKE ,  James PINARD

IPC: H04M1/64

CPC classification number: H04M1/67 ,  H04M3/385 ,  H04M3/436 ,  H04M2201/41

Abstract: A system and method for call handling make use of voiceprinting techniques to identify parties on the call and then allow call functions to be performed in accordance with the identified parties. These systems and methods can be used in conjunction with known call analysis and blocking techniques to reduce the likelihood that a caller from a restricted environment can connect to an unauthorized party by calling an authorized number and then having the call redirected, conferenced or otherwise transferred to the unauthorized party.

Abstract translation: 用于呼叫处理的系统和方法使用声纹打印技术来识别呼叫中的各方，然后允许根据所识别的方执行呼叫功能。 这些系统和方法可以与已知的呼叫分析和阻塞技术结合使用，以减少来自受限环境的呼叫者可以通过呼叫授权号码连接到未授权方的可能性，然后使呼叫重定向，会议或以其他方式转移到 未经授权的一方。

公开(公告)号：US20060140386A1

公开(公告)日：2006-06-29

申请号：US11360527

申请日：2006-02-24

Applicant: Sanford Morganstein ,  Sergey Zaks

Inventor： Sanford Morganstein ,  Sergey Zaks

IPC: H04M7/00

CPC classification number: G10L17/005 ,  G06F21/32 ,  G10L17/00 ,  G10L17/22 ,  H04M3/2281 ,  H04M3/229 ,  H04M3/38 ,  H04M3/382 ,  H04M3/385 ,  H04M3/387 ,  H04M3/42 ,  H04M3/42042 ,  H04M3/42059 ,  H04M2201/40 ,  H04M2201/41 ,  H04M2242/22 ,  H04Q3/72 ,  H04Q2213/13003 ,  H04Q2213/1305 ,  H04Q2213/13091 ,  H04Q2213/13093 ,  H04Q2213/13095 ,  H04Q2213/13103 ,  H04Q2213/13141 ,  H04Q2213/13175 ,  H04Q2213/13204 ,  H04Q2213/13271 ,  H04Q2213/13282 ,  H04Q2213/13353

Abstract: In one embodiment, a system authenticates a caller before providing the caller with access to one or more secured resources. Identification and verification data is stored during system enrollment of known persons. A processing system, in a current call initiated by a caller and prior to identification of the caller, receives voice-based information for the caller including a digital representation of a telephone number spoken by the caller in the current call, the received information including voice-based identification information and voice-based verification information for the caller. The processing system automatically compares the received identification information and the received verification information for the caller with the stored identification and verification data for known persons, respectively, to uniquely identify and verify the identity of the caller as a particular known person. The processing system authenticates the caller for access to the one or more secured resources in response.

公开(公告)号：US20060093097A1

公开(公告)日：2006-05-04

申请号：US10979784

申请日：2004-11-02

Applicant: Hisao Chang

Inventor： Hisao Chang

IPC: H04M1/64 ,  H04M11/00

CPC classification number: H04M3/5183 ,  H04M3/42068 ,  H04M2201/41

Abstract: A method of processing calls received at an interactive voice response (IVR) server is provided and includes receiving a telephone call at the IVR. Caller identity data that is associated with the telephone call is received and a customer profile that includes a list of individual names associated with the caller identity data is received. Each of the individual names is mapped to a speech recognition grammar pattern. Further, a caller of the telephone call is prompted to speak their name. A spoken name from the caller is received and recorded. Moreover, the spoken name is converted into a speech recognition grammar pattern. Thereafter, the speech recognition grammar pattern associated with the spoken name is compared to each of the speech recognition grammar patterns associated with the individual names retrieved from the customer profile.

Abstract translation: 提供了处理在交互式语音响应（IVR）服务器处接收的呼叫的方法，并且包括在IVR处接收电话呼叫。 接收与电话呼叫相关联的呼叫者身份数据，并且接收到包括与主叫方身份数据相关联的个人姓名的列表的客户简档。 每个单独的名称映射到语音识别语法模式。 此外，呼叫的呼叫者被提示说出他们的名字。 接收并记录来自呼叫者的口语。 此外，口语名称被转换成语音识别语法模式。 此后，将与语音名称相关联的语音识别语法模式与与从客户简档中检索到的各个名称相关联的每个语音识别语法模式进行比较。

公开(公告)号：US20050185779A1

公开(公告)日：2005-08-25

申请号：US11046200

申请日：2005-01-28

Applicant: Alvin Toms

Inventor： Alvin Toms

IPC: G10L17/00 ,  G10L17/22 ,  H04M1/67 ,  H04M3/22 ,  H04M3/36 ,  H04M3/42 ,  H04M1/64 ,  H04M15/00

CPC classification number: G10L17/22 ,  G10L17/00 ,  H04M1/67 ,  H04M3/2218 ,  H04M3/2281 ,  H04M3/36 ,  H04M3/42059 ,  H04M2201/18 ,  H04M2201/40 ,  H04M2201/41 ,  H04M2203/6027 ,  H04M2207/206

Abstract: A system is disclosed for the automatic detection of fraudulent activity on a transaction network, for which each transaction over the network has an associated identifier. In one embodiment, the system includes voice comparison means for comparing a first sampled voice of a user of a first transaction with a subsequently sampled voice of a user of a subsequent transaction having an identical identifier to that of the first transaction. Control means in the form of a voice-based fraud detection engine is provided for determining, from said comparison, a profile of user usage that is representative of a total number of different users of the associated identifier. In a preferred embodiment, the system also includes voice sampling means for sampling a voice of the user of the first transaction to generate a first voice sample.

Abstract translation: 公开了一种用于自动检测交易网络上的欺诈活动的系统，网络上的每个交易都具有相关联的标识符。 在一个实施例中，系统包括语音比较装置，用于将第一事务的用户的第一采样语音与具有与第一事务的相同标识符的后续事务的用户的后续采样语音进行比较。 提供了基于语音的欺诈检测引擎形式的控制装置，用于从所述比较中确定代表相关标识符的不同用户总数的用户使用情况。 在优选实施例中，系统还包括用于对第一交易的用户的语音进行采样以产生第一语音样本的语音采样装置。

公开(公告)号：US20050169441A1

公开(公告)日：2005-08-04

申请号：US10769137

申请日：2004-01-30

Applicant: Sherif Yacoub ,  Steven Simsk ,  Xiaofan Lin ,  Francois Vincent

Inventor： Sherif Yacoub ,  Steven Simsk ,  Xiaofan Lin ,  Francois Vincent

IPC: G10L15/26 ,  H04M1/64 ,  H04M3/493 ,  H04M3/51 ,  H04M11/00

CPC classification number: H04M3/4936 ,  G10L15/26 ,  H04M3/5166 ,  H04M2201/41

Abstract: A system and method for extracting demographic information from a contact is disclosed. The method discloses: initiating a dialog between a contact and a call handling system; selecting a set of demographic characteristics; assigning a set of acoustic confidence scores; assigning a set of substantive confidence scores; combining the acoustic and substantive confidence scores; and tailoring information presented to the contact using the set of combined confidence scores. The system discloses: an Interactive Voice Response module for initiating a dialog between a contact and a call handling system, and selecting a set of demographic characteristics; an acoustic classifier for assigning a set of acoustic confidence scores; a substantive classifier for assigning a set of substantive confidence scores; and a data combiner for combining the acoustic and substantive confidence scores. The Interactive Voice Response module also tailors information presented to the contact using the set of combined confidence scores.

Abstract translation: 公开了一种从联系人中提取人口统计信息的系统和方法。 该方法公开：在联系人和呼叫处理系统之间发起对话; 选择一组人口特征; 分配一组声信心得分; 分配一组实质信心分数; 结合声学和实质的信心得分; 并使用一组组合的置信分数来裁剪提供给联系人的信息。 该系统公开了一种交互式语音响应模块，用于启动联系人和呼叫处理系统之间的对话，并且选择一组人口特征; 声分类器，用于分配一组声信心分数; 用于分配一组实质信心分数的实质分类器; 以及用于组合声学和实质可信度得分的数据组合器。 交互式语音应答模块还使用组合的置信分数来定制呈现给联系人的信息。

公开(公告)号：US20050131690A1

公开(公告)日：2005-06-16

申请号：US10736258

申请日：2003-12-15

Applicant: Thomas Creamer ,  Peeyush Jaiswal ,  Victor Moore

Inventor： Thomas Creamer ,  Peeyush Jaiswal ,  Victor Moore

IPC: G10L19/00 ,  H04M3/38 ,  G10L15/00

CPC classification number: H04M3/382 ,  G10L19/018 ,  H04M3/42025 ,  H04M2201/41

Abstract: A method of providing identifying information over a voice communications link can include receiving, from a call participant, a personal identification code over the voice communications link, determining identifying information for the call participant using the personal identification code, and encoding the identifying information of the call participant within a voice stream carried by the voice communications link. The voice stream and identifying information can be sent to a subscriber.

Abstract translation: 通过语音通信链路提供识别信息的方法可以包括：通过语音通信链路从呼叫参与者接收个人识别码，使用个人识别码确定呼叫参与者的识别信息，以及编码 在语音通信链路携带的语音流内的呼叫参与者。 语音流和识别信息可以发送给用户。

公开(公告)号：US20050069095A1

公开(公告)日：2005-03-31

申请号：US10671250

申请日：2003-09-25

Applicant: Craig Fellenstein ,  Carl Gusler ,  Rick Hamilton ,  James Seaman

Inventor： Craig Fellenstein ,  Carl Gusler ,  Rick Hamilton ,  James Seaman

IPC: H04M1/65 ,  H04M3/42 ,  H04M3/533 ,  H04M1/64 ,  H04M11/00

CPC classification number: H04M3/533 ,  H04M3/42102 ,  H04M3/5335 ,  H04M3/53383 ,  H04M2201/41 ,  H04M2201/60 ,  H04M2203/301 ,  H04M2203/303 ,  H04M2203/4554

Abstract: Methods, systems, and products for voicemail searching that include storing, in association with voicemail messages, voiceprints of callers who leave voicemail messages for voicemail users in a voicemail system; storing caller speech tags in association with the voiceprints; identifying, in dependence upon caller voiceprints, callers who leave new voicemail messages; receiving, from a particular voicemail user, search keywords entered as speech and converted to text through automated speech recognition; and selecting, in dependence upon the search keywords and the caller speech tags, one or more selected voicemail messages from a multiplicity of voicemail messages for the particular voicemail user.

Abstract translation: 用于语音邮件搜索的方法，系统和产品，包括与语音邮件消息相关联地存储在语音邮件系统中为语音邮件用户留下语音邮件消息的呼叫者的声纹; 存储与声纹相关联的呼叫者语音标签; 根据呼叫者声纹来识别离开新语音邮件的呼叫者; 从特定的语音邮件用户接收搜索输入为语音并通过自动语音识别转换成文本; 以及根据所述搜索关键词和所述呼叫者语音标签，从所述特定语音邮件用户的多个语音邮件消息中选择一个或多个所选择的语音邮件消息。

公开(公告)号：US20050041788A1

公开(公告)日：2005-02-24

申请号：US10645051

申请日：2003-08-21

Applicant: Ea-Ee Jan ,  Benoit Maison ,  Andrzei Sakrajda

Inventor： Ea-Ee Jan ,  Benoit Maison ,  Andrzei Sakrajda

IPC: H04L12/64 ,  H04L29/08 ,  H04M3/50 ,  H04M11/00

CPC classification number: H04M3/50 ,  H04L67/1002 ,  H04L2012/6443 ,  H04L2012/6481 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2201/41

Abstract: A voice processing system is provided in which sets of engines running on a plurality of servers are configured differently from one another. The sets of engines may be configured to achieve different trade-offs between performance of a task and resources required to perform the task. In the voice processing system, a task routing server is provided that assigns different sets of sub-tasks to different sets of task engines. The number of engines used to perform a task and the number of engines in each set are adjusted. By adjusting the parameters settings for the set of engines based on the type of application, the particular requirements of the application, or the nature and importance of the subtasks, for example, advantages such as improvement of resource utilization and the hardware and software costs reduction may be obtained.

Abstract translation: 提供语音处理系统，其中在多个服务器上运行的引擎组彼此不同地配置。 发动机组可以被配置为在执行任务和执行任务所需的资源之间实现不同的权衡。 在语音处理系统中，提供了将不同的子任务集分配给不同的任务引擎集合的任务路由服务器。 调整用于执行任务的引擎数量和每组中的引擎数量。 通过基于应用程序的类型，应用程序的特定要求或子任务的性质和重要性调整引擎集的参数设置，例如资源利用率的提高以及降低硬件和软件成本的优点 可以获得。

公开(公告)号：US06853716B1

公开(公告)日：2005-02-08

申请号：US09836055

申请日：2001-04-16

Applicant: Shmuel Shaffer ,  Michael E. Knappe

Inventor： Shmuel Shaffer ,  Michael E. Knappe

IPC: G10L17/00 ,  H04L29/06 ,  H04M3/56 ,  H04L12/18

CPC classification number: H04M3/56 ,  G10L17/00 ,  H04L63/0861 ,  H04M3/568 ,  H04M3/569 ,  H04M2201/41

Abstract: A system and method for identifying a participant during a conference call include the capability to receive a packet containing data that represents audible sounds spoken by one of a plurality of participants in a conference call and to determine a speaker of the audible sounds using voice profile information of the participants. The system and method further include the capability to provide identification information of the speaker to the other participants in the conference call contemporaneously with providing audible sounds based on the data to those participants.

Abstract translation: 用于在电话会议期间识别参与者的系统和方法包括接收包含数据的分组的能力，所述数据包含表示在电话会议中的多个参与者之一所讲的可听见的声音，并且使用语音简档信息确定可听见的声音的扬声器 的参与者。 该系统和方法还包括能够向会议呼叫中的其他参与者提供扬声器的识别信息，同时基于该数据向那些参与者提供可听见的声音。