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公开(公告)号:US11811967B1
公开(公告)日:2023-11-07
申请号:US16990798
申请日:2020-08-11
申请人: 8×8, Inc.
IPC分类号: H04W4/02 , H04M3/42 , H04M7/00 , H04L12/66 , H04M3/00 , H04L65/00 , H04L65/1053 , H04L61/5007 , H04L67/52 , H04L61/103 , H04M3/493 , H04L101/69
CPC分类号: H04M3/42348 , H04L12/66 , H04L61/5007 , H04L65/00 , H04L65/1053 , H04L67/52 , H04M3/00 , H04M7/006 , H04M7/0075 , H04W4/025 , H04L61/103 , H04L2101/69 , H04M3/493 , H04M2242/04
摘要: A method and system for updating physical location data associated with a user data-communications endpoint device is implemented in a variety of embodiments. In one such embodiment, the endpoint device stores an identifier for a packet-communicating device which is subject to changing. The endpoint device has an interface for communication over the Internet via the packet-communicating device and uses a circuit-implemented method for prompting an update of physical location data associated with the endpoint device. In response to a communications connectivity-state transition and a change in the stored identifier, the endpoint device facilitates an update to the physical location data associated with the data-communications service.
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公开(公告)号:US11809435B2
公开(公告)日:2023-11-07
申请号:US16792509
申请日:2020-02-17
申请人: Google LLC
发明人: Peter Krogh , Shikha Kapoor , Shen-En Shih , Max Loh
IPC分类号: G06F16/2457 , G06F16/242 , G06F16/9035 , H04M3/493 , G10L15/22
CPC分类号: G06F16/24578 , G06F16/243 , G06F16/9035 , G10L15/22 , H04M3/4936 , G10L2015/223 , G10L2015/228
摘要: Generation and/or utilization of particular data structure(s) in more efficiently storing, retrieving, and/or presenting personal entry(s) is described herein. Implementations can utilize the data structure(s) in more efficiently responding to a vague user request that specifies a particular type of personal entry, but lacks any additional features of the personal entry(s) sought. Utilization of the data structure(s) can enable responsive personal entry(s) to be efficiently identified (e.g., processor and/or memory efficiency and/or with reduced latency). For example, some implementations can enable selection of a subgroup of personal entries to provide responsive to the vague request, without necessitating any processing of personal entries, that are not included in the selected subgroup, be performed responsive to the request. As another example, some implementations can additionally or alternatively obviate the need to perform any ranking of the available personal entries of the subgroup on the fly responsive to the request.
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公开(公告)号:US20230353673A1
公开(公告)日:2023-11-02
申请号:US18346962
申请日:2023-07-05
发明人: Guangjie SHEN , Yunhua ZHANG , Ye ZHU , Yigang JIA
CPC分类号: H04M3/493 , H04M3/5191
摘要: A call processing method includes: an application server establishes a data channel between the application server and the terminal device when detecting that the terminal device initiates or receives a call service, and obtains first service page information corresponding to the call service. The application server sends the first service page information to the terminal device through the data channel when detecting that the call service is connected, so that the terminal device displays a corresponding UI page on a call screen based on the first service page information. It can be learned that, the application server associates an original call service with an interactive data channel service, and the application server delivers service page information to the terminal device, so that the terminal device can implement an interactive service during a call.
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公开(公告)号:US11804211B2
公开(公告)日:2023-10-31
申请号:US17112418
申请日:2020-12-04
申请人: Google LLC
发明人: Asaf Aharoni , Yaniv Leviathan , Eyal Segalis , Gal Elidan , Sasha Goldshtein , Tomer Amiaz , Deborah Cohen
CPC分类号: G10L15/063 , G06N20/00 , G10L15/02 , G10L15/04 , G10L15/22 , H04L67/133 , H04M3/493 , G10L2015/0635
摘要: Implementations are directed to providing a voice bot development platform that enables a third-party developer to train a voice bot based on training instance(s). The training instance(s) can each include training input and training output. The training input can include a portion of a corresponding conversation and a prior context of the corresponding conversation. The training output can include a corresponding ground truth response to the portion of the corresponding conversation. Subsequent to training, the voice bot can be deployed for conducting conversations on behalf of a third-party. In some implementations, the voice bot is further trained based on a corresponding feature emphasis input that attentions the voice bot to a particular feature of the portion of the corresponding conversation. In some additional or alternative implementations, the voice bot is further trained to interact with third-party system(s) via remote procedure calls (RPCs).
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35.
公开(公告)号:US11791037B1
公开(公告)日:2023-10-17
申请号:US16858935
申请日:2020-04-27
发明人: Lori A. Shrum , John E. Tiano
IPC分类号: G16H40/20 , G06Q10/10 , H04M3/493 , G06Q30/016 , G06N20/00 , G10L15/18 , G10L13/00 , G06Q20/02 , G10L15/26
CPC分类号: G16H40/20 , G06N20/00 , G06Q10/10 , G06Q30/016 , G10L15/18 , H04M3/493 , G06Q20/027 , G10L13/00 , G10L15/26
摘要: A system (or architecture) for facilitating dental or other health care provider services, associated tasks and automated functionalities is provided as an integrated platform including an integrated combination of: a smart Interactive Voice Response (IVR) system, an automated front desk, a voice assisted integrated practice management system (PMS), automated billing and compliance, custom doctor portals, and automated reporting. The integrated platform is configured to provide a personal assistant who manages tasks and tracks patient records and/or is configured to limit or remove redundant software systems. The system includes or utilizes a Customer Relationship Management (CRM) system/software which is configured as the central hub of all information in and out of all interfaces or customer touch points.
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公开(公告)号:US11758044B1
公开(公告)日:2023-09-12
申请号:US16920403
申请日:2020-07-02
申请人: Intrado Corporation
发明人: Terry Olson , Mark L. Sempek , Roger Wehrle
CPC分类号: H04M3/493 , H04M3/5166 , H04M2203/355 , H04M2203/558
摘要: An example operation may include one or more of receiving a data file comprising a list of interactive voice response (IVR) prompts, identifying a set of IVR prompts within the received data file that are included within a common sequence, assembling text content from each IVR prompt in the set of IVR prompts within the common sequence into a string of text content, and modifying the data file to include the assembled string of text content within a field of the modified data file.
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公开(公告)号:US11729624B2
公开(公告)日:2023-08-15
申请号:US17495313
申请日:2021-10-06
发明人: Jeffrey Rule , Gaurang Bhatt , Rocky Guo , Lukiih Cuan
IPC分类号: H04W12/50 , H04W12/12 , H04W12/03 , H04W12/069 , H04W12/108 , H04M3/493
CPC分类号: H04W12/50 , H04W12/03 , H04W12/069 , H04W12/108 , H04W12/12 , H04M3/493
摘要: Various embodiments described herein are directed towards authenticating calls by using one or more keys associated with a specific user. In examples, the user is the sender of a call. In various embodiments, when a call is made, an identifying payload is encrypted using a private key associated with the user. The encrypted identifying payload is appended to the call data stream. The identifying payload may be decrypted with a public key. In embodiments, the identifying payload may be verified. In various embodiments, further authentication methods may be performed by using an object such as a contactless card to provide one or more components of the identifying payload and/or keys. In embodiments, a connection may be made between the sender and the intended recipient of a call based on the verification of the identifying payload.
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38.
公开(公告)号:US20230239401A1
公开(公告)日:2023-07-27
申请号:US17585347
申请日:2022-01-26
申请人: Mezmo Corporation
发明人: Wonjae CHA , John H. LEE
IPC分类号: H04M3/493 , G10L13/00 , G06F40/263 , G06F3/0482
CPC分类号: H04M3/493 , G06F3/0482 , G06F40/263 , G10L13/00
摘要: A captioned telephone service system having the text-to-speech and answer assistance functions includes a captioner, a text-to-speech system, and an answer assistance system. The captioner provides captions to a user during a phone call between the user and a peer by receiving the peer’s voice from a peer device, transcribing the peer’s voice into caption data, and transferring the caption data to the user device. The text-to-speech system is configured to receive text data from the user device, convert the text data into speech, and transfer the voice of the speech to the peer device via the voice path in real time. The answer assistance system is configured to receive the caption data from the captioner, analyze the caption data to identify a question, analyze the question to generate answer suggestions, and forward the answer suggestions to the user device for review, editing, and selection.
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公开(公告)号:US11711361B2
公开(公告)日:2023-07-25
申请号:US16431670
申请日:2019-06-04
申请人: PAYPAL, INC.
发明人: Rahul Nair
CPC分类号: H04L63/0861 , G06F21/32 , G06F21/34 , G06Q20/40145 , G10L15/22 , H04M3/4936 , G10L2015/223
摘要: There are provided systems and methods for biometric authentication during voice data transfers. A user may initiate voice communications with a service provider endpoint that provides automated services to the user through the voice or audio communications, such as an interactive voice response (IVR) system where a user may navigate menus through audio commands. The user may by required to authenticate their identity during the phone call or other voice data transfer, which may be done by entering a biometric, such as a fingerprint. The biometric may be converted to biometric feature data and provided to one or more token service providers. The token service providers may provide one or more tokens for the biometric, which may be used as the authentication token. This token may then be transmitted to the IVR system through the user's endpoint using a dialer feature of the endpoint.
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公开(公告)号:US20230199116A1
公开(公告)日:2023-06-22
申请号:US17559260
申请日:2021-12-22
申请人: Kore.ai, Inc.
CPC分类号: H04M3/4936 , H04M3/5175 , G10L15/063 , G10L15/22 , G10L15/1822 , G06N20/00 , G10L2015/0638 , G10L2015/227 , G10L2015/228
摘要: A contact center server receives an utterance from a customer device as part of a conversation. The contact center server identifies utterance parameters of the utterance, generates a first response to the utterance based on the utterance parameters, and outputs the utterance parameters and the first response to an agent device. The contact center server receives agent-identified-information corresponding to the utterance or agent-modified-information corresponding to the utterance parameters from the agent device. Subsequently, the contact center server generates a second response to the utterance based on the agent-identified-information or the agent-modified-information and outputs the second response to the agent device.
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