公开(公告)号：US11791037B1

公开(公告)日：2023-10-17

申请号：US16858935

申请日：2020-04-27

申请人： Virtual Front Desk, LLC

发明人： Lori A. Shrum ,  John E. Tiano

IPC分类号： G16H40/20 ,  G06Q10/10 ,  H04M3/493 ,  G06Q30/016 ,  G06N20/00 ,  G10L15/18 ,  G10L13/00 ,  G06Q20/02 ,  G10L15/26

CPC分类号： G16H40/20 ,  G06N20/00 ,  G06Q10/10 ,  G06Q30/016 ,  G10L15/18 ,  H04M3/493 ,  G06Q20/027 ,  G10L13/00 ,  G10L15/26

摘要： A system (or architecture) for facilitating dental or other health care provider services, associated tasks and automated functionalities is provided as an integrated platform including an integrated combination of: a smart Interactive Voice Response (IVR) system, an automated front desk, a voice assisted integrated practice management system (PMS), automated billing and compliance, custom doctor portals, and automated reporting. The integrated platform is configured to provide a personal assistant who manages tasks and tracks patient records and/or is configured to limit or remove redundant software systems. The system includes or utilizes a Customer Relationship Management (CRM) system/software which is configured as the central hub of all information in and out of all interfaces or customer touch points.

公开(公告)号：US20230352157A1

公开(公告)日：2023-11-02

申请号：US18220876

申请日：2023-07-12

申请人： Virtual Front Desk, LLC

发明人： Lori A. Shrum ,  John E. Tiano

IPC分类号： G16H40/20 ,  H04M3/493 ,  G06Q10/10 ,  G10L15/18 ,  G06N20/00 ,  G06Q20/02 ,  G10L15/26 ,  G10L13/00

CPC分类号： G16H40/20 ,  H04M3/493 ,  G06Q10/10 ,  G10L15/18 ,  G06N20/00 ,  G06Q30/016 ,  G06Q20/027 ,  G10L15/26 ,  G10L13/00

摘要： A system (or architecture) for facilitating dental or other health care provider services, associated tasks and automated functionalities is provided as an integrated platform including an integrated combination of: a smart Interactive Voice Response (IVR) system, an automated front desk, a voice assisted integrated practice management system (PMS), automated billing and compliance, custom doctor portals, and automated reporting. The integrated platform is configured to provide a personal assistant who manages tasks and tracks patient records and/or is configured to limit or remove redundant software systems. The system includes or utilizes a Customer Relationship Management (CRM) system/software which is configured as the central hub of all information in and out of all interfaces or customer touch points.