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公开(公告)号：US20160065744A1
公开(公告)日：2016-03-03
申请号：US14927295
申请日：2015-10-29
Applicant: GLEIM CONFERENCING, LLC
Inventor： Garrett William Gleim
CPC classification number: H04M3/568 , H04M2201/41 , H04M2250/62 , H04N7/147 , H04N7/15 , H04S1/005 , H04S7/302 , H04S7/40 , H04S2400/11 , H04S2420/01
Abstract: A process and system for generating three dimensional audio for television broadcast includes generating a virtual map of participants with a plurality of positions, each participant selecting one of the positions, determining a direction from each position to each other position on the map and to predetermined listener position, receiving sound from each participant, converting the received sound according to the direction of the speaking participant to the listener, mixing the converted sounds, transforming the mixed sound into binaural audio, and directing the binaural audio sound for transmission to a television viewer. The result is a clarified sound that gives to the television viewer a sense of where the speaking participant is positioned relative to the listening television viewer.
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342.发明授权Applying user preferences, behavioral patterns and environmental factors to an automated customer support application 有权将用户偏好，行为模式和环境因素应用于自动化客户支持应用程序公开(公告)号：US09264543B1
公开(公告)日：2016-02-16
申请号：US14583855
申请日：2014-12-29
Applicant: West Corporation
Inventor： Blake John Roux , Craig A Webster
CPC classification number: H04M3/493 , H04L67/306 , H04M3/42068 , H04M3/42153 , H04M2201/41 , H04M2203/255 , H04M2203/558
Abstract: A method and apparatus of applying user profile information to a customized application are disclosed. One example method of operation may include receiving an inquiry message or call from a user device, identifying and authorizing the user from inquiry message information received from the inquiry message, retrieving a user profile comprising at least one user preference, applying the at least one user preference to a user call processing application, and transmitting menu options to the user device based on the applied at least user preference.
Abstract translation: 公开了将用户简档信息应用于定制应用的方法和装置。 一种示例性操作方法可以包括从用户设备接收查询消息或呼叫，从查询消息中接收查询消息信息来识别和授权用户，检索包括至少一个用户偏好的用户简档，应用至少一个用户 优选于用户呼叫处理应用，以及基于所应用的至少用户偏好来向用户设备发送菜单选项。
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343.发明申请公开(公告)号：US20160014277A1
公开(公告)日：2016-01-14
申请号：US14330071
申请日：2014-07-14
Applicant: VONAGE NETWORK LLC
Inventor： Royee Uriel Tichauer
CPC classification number: H04L65/4053 , H04L12/1827 , H04M3/568 , H04M7/1205 , H04M2201/41
Abstract: Methods and systems for identifying intended recipients of remarks from a speaker in a communications session established among a plurality of participant devices are provided herein. In some embodiments, a method for identifying intended recipients of remarks from a speaker in a communications session established among a plurality of participant devices may include receiving an indication of a first participant to whom remarks are to be addressed; determining identification information associated with the first participant; and transmitting the identification information associated with the first participant to one or more of the plurality of participant devices.
Abstract translation: 本文提供了用于在多个参与者设备之间建立的通信会话中识别来自扬声器的意图接收者的方法和系统。 在一些实施例中，用于在多个参与者设备之间建立的通信会话中识别来自讲者的意图接收者的方法可以包括：接收要对其发言的第一参与者的指示; 确定与所述第一参与者相关联的识别信息; 以及将与所述第一参与者相关联的识别信息发送到所述多个参与者设备中的一个或多个。
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344.发明授权公开(公告)号：US09237232B1
公开(公告)日：2016-01-12
申请号：US14213507
申请日：2014-03-14
Applicant: Verint Americas Inc.
Inventor： Jamie Richard Williams , Robert John Barnes , Ian Linsdell , Scott M. Bluman
CPC classification number: G10L17/06 , G10L17/005 , G10L17/04 , G10L25/51 , H04M3/42221 , H04M3/4936 , H04M3/5166 , H04M2201/41 , H04M2203/551 , H04M2203/6045 , H04M2203/6054
Abstract: Systems and methods for analyzing digital recordings of the human voice in order to find characteristics unique to an individual. A biometrics engine may use an analytics service in a contact center to supply audio streams based on configured rules and providers for biometric detection. The analytics service may provide call audio data and attributes to connected engines based on a provider-set of selection rules. The connected providers send call audio data and attributes through the analytics service. The engines are notified when a new call is available for processing and can then retrieve chunks of audio data and call attributes by polling an analytics service interface. A mathematical model of the human vocal tract in the call audio data is created and/or matched against existing models. The result is analogous to a fingerprint, i.e., a pattern unique to an individual to within some level of probability.
Abstract translation: 用于分析人声的数字录音的系统和方法，以便发现个人独特的特征。 生物识别引擎可以使用联络中心中的分析服务来基于配置的规则和提供者提供用于生物特征检测的音频流。 分析服务可以基于选择规则的提供者集合来向所连接的引擎提供呼叫音频数据和属性。 连接的提供商通过分析服务发送呼叫音频数据和属性。 当新的呼叫可用于处理时，引擎被通知，然后可以通过轮询分析服务接口来检索音频数据块和呼叫属性块。 在呼叫音频数据中的人声道的数学模型被创建和/或与现有模型匹配。 结果类似于指纹，即，在某种概率水平内对于个人特有的模式。
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345.发明申请SYSTEMS, METHODS, AND MEDIA FOR DISAMBIGUATING CALL DATA TO DETERMINE FRAUD 审中-公开系统，方法和媒体，用于拒绝呼叫数据以确定欺诈公开(公告)号：US20150381801A1
公开(公告)日：2015-12-31
申请号：US14788844
申请日：2015-07-01
Applicant: Verint Americas Inc.
Inventor： Anthony Rajakumar , Lisa Guerra , Torsten Zeppenfeld , Vipul Vyas
CPC classification number: H04M3/2281 , G10L17/00 , G10L25/48 , G10L25/51 , H04M3/2218 , H04M3/436 , H04M2201/40 , H04M2201/41 , H04M2203/6027
Abstract: Systems, methods, and media for disambiguating call data are provided herein. Some exemplary methods include receiving notification of a fraud event including a customer account identifier and a fraud time stamp; determining a time frame that is proximate the fraud time stamp; collecting call events associated with the customer account identifier that occur during the determined time frame, each call event including a unique call event identifier, a voice sample, and a call event time stamp; identifying a first call event belonging to a first speaker and a second call event belonging to a second speaker; and generating a timeline presentation that includes the first call event and call event timestamp and an identification of a first voice sample as belonging to the first speaker, the second call event and call event timestamp and an identification of a second voice sample as belonging to the second speaker.
Abstract translation: 本文提供了用于消除呼叫数据的系统，方法和媒体。 一些示例性方法包括接收包括客户帐户标识符和欺诈时间戳的欺诈事件的通知; 确定接近欺诈时间戳的时间框架; 收集与在确定的时间帧期间发生的客户帐户标识相关联的呼叫事件，每个呼叫事件包括唯一的呼叫事件标识符，语音样本和呼叫事件时间戳; 识别属于第一扬声器的第一呼叫事件和属于第二扬声器的第二呼叫事件; 以及生成包括第一呼叫事件和呼叫事件时间戳的第一语音样本的标识和属于第一说话者的第一语音样本的标识，第二呼叫事件和呼叫事件时间戳以及第二语音样本的标识属于 第二个演讲者
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Patent Agency Ranking
346.发明授权Voice input system and information storage medium storage voice input program 有权语音输入系统和信息存储媒体存储语音输入程序公开(公告)号：US09215314B2
公开(公告)日：2015-12-15
申请号：US13516289
申请日：2010-11-12
Applicant: Kentaro Nagatomo
Inventor： Kentaro Nagatomo
CPC classification number: H04M3/42042 , G06F3/167 , G10L15/26 , G10L15/30 , H04M3/42195 , H04M2201/41
Abstract: A voice input system (100) includes a processing receiving unit (104) that receives identification information of a telephone that is to receive a callback, in order to input a voice, together with a voice recognition process request, a call processing unit (106) that originates a callback based on the identification information of the telephone received by the processing receiving unit (104), a voice data receiving unit (108) that receives voice data of a voice when the callback originated by the call processing unit (106) is received and the user's voice is input, and a voice recognition result storage unit (122) that stores result data which is data of a voice recognition result of the voice data received by the voice data receiving unit (108) in association with the identification information of the telephone.
Abstract translation: 语音输入系统（100）包括处理接收单元（104），其接收要接收回叫的电话的识别信息，以便与语音识别处理请求一起输入语音呼叫处理单元（106） ）发起基于由处理接收单元（104）接收的电话的识别信息的回叫;语音数据接收单元（108），当由呼叫处理单元（106）发起的回叫时，接收语音的语音数据， 以及语音识别结果存储单元（122），其存储作为语音数据接收单元（108）接收的语音数据的语音识别结果的数据与结果数据相关联的结果数据 电话信息。
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公开(公告)号：US09197755B2
公开(公告)日：2015-11-24
申请号：US14460537
申请日：2014-08-15
Applicant: GLEIM CONFERENCING, LLC
Inventor： Garrett William Gleim
CPC classification number: H04M3/568 , H04M2201/41 , H04M2250/62 , H04N7/147 , H04N7/15 , H04S1/005 , H04S7/302 , H04S7/40 , H04S2400/11 , H04S2420/01
Abstract: A process and system for generating three dimensional audio for television broadcast includes generating a virtual map of participants with a plurality of positions, each participant selecting one of the positions, determining a direction from each position to each other position on the map and to predetermined listener position, receiving sound from each participant, converting the received sound according to the direction of the speaking participant to the listener, mixing the converted sounds, transforming the mixed sound into binaural audio, and directing the binaural audio sound for transmission to a television viewer. The result is a clarified sound that gives to the television viewer a sense of where the speaking participant is positioned relative to the listening television viewer.
Abstract translation: 用于生成电视广播的三维音频的处理和系统包括：生成具有多个位置的参与者的虚拟地图，每个参与者选择一个位置，确定从地图上的每个位置到另一个位置的方向以及预定的听众 接收来自每个参与者的声音，根据讲话者的方向将接收到的声音转换成听众，将转换的声音混合，将混合声音变换为双耳音频，并将双耳音频声音引导到电视观众。 结果是澄清的声音，给予电视观众相对于收听电视观看者的说话参与者位置的感觉。
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公开(公告)号：US20150317641A1
公开(公告)日：2015-11-05
申请号：US14733765
申请日：2015-06-08
Applicant: III HOLDINGS 1, LLC
Inventor： Chin H. Khor , Marcel Leyva , Vernon Marshall
CPC classification number: H04M3/5175 , G06Q30/016 , G06Q30/02 , G10L17/00 , G10L17/02 , G10L17/26 , G10L25/48 , G10L25/63 , H04M3/2281 , H04M3/51 , H04M2201/18 , H04M2201/40 , H04M2201/41 , H04M2203/301 , H04M2203/401
Abstract: One-to-many comparisons of callers' words and/or voice prints with known words and/or voice prints to identify any substantial matches between them. When a customer communicates with a particular entity, such as a customer service center, the system makes a recording of the real-time call including both the customer's and agent's voices. The system segments the recording to extract different words, such as words of anger. The system may also segment at least a portion of the customer's voice to create a tone profile, and it formats the segmented words and tone profiles for network transmission to a server. The server compares the customer's words and/or tone profiles with multiple known words and/or tone profiles stored on a database to determine any substantial matches. The identification of any matches may be used for a variety of purposes, such as providing representative feedback or customer follow-up.
Abstract translation: 一对多呼叫者的单词和/或语音打印与已知的单词和/或语音打印进行比较，以识别它们之间的任何实质的匹配。 当客户与特定实体（例如客户服务中心）通信时，系统记录实时呼叫，包括客户和代理人的声音。 系统分割录音以提取不同的单词，如愤怒的话。 该系统还可以划分客户语音的至少一部分以创建音调简档，并且将用于网络传输的分段单词和音调配置文件格式化成服务器。 服务器将客户的单词和/或音调配置文件与存储在数据库上的多个已知单词和/或音调配置文件进行比较，以确定任何实质的匹配。 任何比赛的识别可以用于各种目的，例如提供代表性反馈或客户跟进。
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公开(公告)号：US20150281432A1
公开(公告)日：2015-10-01
申请号：US14590227
申请日：2015-01-06
Applicant: Jay Gainsboro , Lee Weinstein
Inventor： Jay Gainsboro , Lee Weinstein
IPC: H04M3/22
CPC classification number: H04M3/2281 , G10L15/08 , G10L15/22 , G10L15/26 , H04M1/271 , H04M3/2218 , H04M3/38 , H04M3/42221 , H04M3/493 , H04M3/4936 , H04M2201/40 , H04M2201/41
Abstract: In one aspect, the present invention facilitates the investigation of networks of criminals, by gathering associations between phone numbers, the names of persons reached at those phone numbers, and voice print data. In another aspect the invention automatically detects phone calls from a prison where the voiceprint of the person called matches the voiceprint of a past inmate. In another aspect the invention detects identity scams in prisons, by monitoring for known voice characteristics of likely imposters on phone calls made by prisoners. In another aspect, the invention automatically does speech-to-text conversion of phone numbers spoken within a predetermined time of detecting data indicative of a three-way call event while monitoring a phone call from a prison inmate. In another aspect, the invention automatically thwarts attempts of prison inmates to use re-dialing services. In another aspect, the invention automatically tags audio data retrieved from a database, by steganographically encoding into the audio data the identity of the official retrieving the audio data.
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公开(公告)号：US20150264172A1
公开(公告)日：2015-09-17
申请号：US14590246
申请日：2015-01-06
Applicant: Jay Gainsboro , Lee Weinstein
Inventor： Jay Gainsboro , Lee Weinstein
CPC classification number: H04M3/2281 , G10L15/08 , G10L15/22 , G10L15/26 , H04M1/271 , H04M3/2218 , H04M3/38 , H04M3/42221 , H04M3/493 , H04M3/4936 , H04M2201/40 , H04M2201/41
Abstract: In one aspect, the present invention facilitates the investigation of networks of criminals, by gathering associations between phone numbers, the names of persons reached at those phone numbers, and voice print data. In another aspect the invention automatically detects phone calls from a prison where the voiceprint of the person called matches the voiceprint of a past inmate. In another aspect the invention detects identity scams in prisons, by monitoring for known voice characteristics of likely imposters on phone calls made by prisoners. In another aspect, the invention automatically does speech-to-text conversion of phone numbers spoken within a predetermined time of detecting data indicative of a three-way call event while monitoring a phone call from a prison inmate. In another aspect, the invention automatically thwarts attempts of prison inmates to use re-dialing services. In another aspect, the invention automatically tags audio data retrieved from a database, by steganographically encoding into the audio data the identity of the official retrieving the audio data.
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