-
1.发明授权Applying user preferences, behavioral patterns and environmental factors to an automated customer support application 有权将用户偏好，行为模式和环境因素应用于自动化客户支持应用程序公开(公告)号：US08923489B1
公开(公告)日：2014-12-30
申请号：US13869309
申请日：2013-04-24
Applicant: West Corporation
Inventor： Blake John Roux , Craig A Webster
CPC classification number: H04M3/493 , H04L67/306 , H04M3/42068 , H04M3/42153 , H04M2201/41 , H04M2203/255 , H04M2203/558
Abstract: A method and apparatus of applying user profile information to a customized application are disclosed. One example method of operation may include receiving an inquiry message or call from a user device, identifying and authorizing the user from inquiry message information received from the inquiry message, retrieving a user profile comprising at least one user preference, applying the at least one user preference to a user call processing application, and transmitting menu options to the user device based on the applied at least user preference.
Abstract translation: 公开了将用户简档信息应用于定制应用的方法和装置。 一种示例性操作方法可以包括从用户设备接收查询消息或呼叫，从查询消息中接收查询消息信息来识别和授权用户，检索包括至少一个用户偏好的用户简档，应用至少一个用户 优选于用户呼叫处理应用，以及基于所应用的至少用户偏好来向用户设备发送菜单选项。
-
公开(公告)号：US11257096B1
公开(公告)日：2022-02-22
申请号：US16174420
申请日：2018-10-30
Applicant: West Corporation
Inventor： Craig A Webster
IPC: G06Q30/02 , G06Q30/00 , H04L67/306 , H04W4/14
Abstract: A method and apparatus of applying user profile information to a customized application are disclosed. One example method of operation may include receiving an inquiry from a user device at a customer call center server and identifying and authorizing the user from the received inquiry. The method may also provide retrieving a user profile from memory that includes history information based on previous interactions between the user device and the customer call center server and calculating a prediction as to a purpose for the inquiry. The prediction may be based on user profile history, social networking profile information, recent transactions, etc. The method may also provide transmitting a response to the inquiry based on the calculated prediction.
-
3.发明授权Applying user preferences, behavioral patterns and environmental factors to an automated customer support application 有权将用户偏好，行为模式和环境因素应用于自动化客户支持应用程序公开(公告)号：US09264543B1
公开(公告)日：2016-02-16
申请号：US14583855
申请日：2014-12-29
Applicant: West Corporation
Inventor： Blake John Roux , Craig A Webster
CPC classification number: H04M3/493 , H04L67/306 , H04M3/42068 , H04M3/42153 , H04M2201/41 , H04M2203/255 , H04M2203/558
Abstract: A method and apparatus of applying user profile information to a customized application are disclosed. One example method of operation may include receiving an inquiry message or call from a user device, identifying and authorizing the user from inquiry message information received from the inquiry message, retrieving a user profile comprising at least one user preference, applying the at least one user preference to a user call processing application, and transmitting menu options to the user device based on the applied at least user preference.
Abstract translation: 公开了将用户简档信息应用于定制应用的方法和装置。 一种示例性操作方法可以包括从用户设备接收查询消息或呼叫，从查询消息中接收查询消息信息来识别和授权用户，检索包括至少一个用户偏好的用户简档，应用至少一个用户 优选于用户呼叫处理应用，以及基于所应用的至少用户偏好来向用户设备发送菜单选项。
-
-
Search Results
3
records
(took 0.008 seconds)
