公开(公告)号：US08767943B2

公开(公告)日：2014-07-01

申请号：US12617753

申请日：2009-11-13

Applicant: Diane Brown Turcan ,  David L. Wellons

Inventor： Diane Brown Turcan ,  David L. Wellons

IPC: H04M3/00

CPC classification number: H04M3/5191 ,  H04M3/4211 ,  H04M3/42263 ,  H04M3/42323 ,  H04M3/42357 ,  H04M3/5183 ,  H04M3/5232 ,  H04M2203/2072 ,  H04M2203/6054

Abstract: Methods, systems, and products are disclosed for routing communications to contact centers. When an incoming communication is detected, calling party identification information is associated to a communications profile. When a called party has multiple communications devices, then a location is received for each of the called party's multiple communications devices. The incoming communication is then routed based on the location of the called party's multiple communications devices.

Abstract translation: 公开了将通信路由到联络中心的方法，系统和产品。 当检测到传入通信时，主叫方识别信息与通信简档相关联。 当被叫方具有多个通信设备时，则为每个被叫方的多个通信设备接收一个位置。 然后根据被叫方的多个通信设备的位置路由进入的通信。

公开(公告)号：US08751402B2

公开(公告)日：2014-06-10

申请号：US13292031

申请日：2011-11-08

Applicant: Marco S. Casalaina ,  Jim Dvorkin ,  Jason Winters ,  Bing Yang ,  Dararith Ourk ,  Rupert Chen

Inventor： Marco S. Casalaina ,  Jim Dvorkin ,  Jason Winters ,  Bing Yang ,  Dararith Ourk ,  Rupert Chen

IPC: G06Q99/00 ,  H04M1/57 ,  H04M1/56 ,  H04M3/51

CPC classification number: H04M3/42127 ,  G06Q2220/12 ,  H04M1/56 ,  H04M1/575 ,  H04M3/42042 ,  H04M3/42314 ,  H04M3/42323 ,  H04M3/5183 ,  H04M7/009 ,  H04M11/085

Abstract: In accordance with embodiments, there are provided mechanisms and methods for integrating a private branch exchange (PBX)-equipped client and an on-demand database service. These mechanisms and methods for integrating a PBX-equipped client and an on-demand database service can enable embodiments with additional infrastructure at the client that is better equipped to leverage the on-demand database service. The ability of embodiments to provide such client side infrastructure can enable additional enhanced services in conjunction with telephone calls, etc.

Abstract translation: 根据实施例，提供了用于集成专用交换机（PBX）的客户机和按需数据库服务的机制和方法。 用于集成PBX的客户端和按需数据库服务的这些机制和方法可以使客户端具有更好设备来利用按需数据库服务的附加基础设施的实施例。 实施例提供这种客户端基础架构的能力可以使得能够结合电话呼叫等进行附加的增强的服务。

公开(公告)号：US08737593B2

公开(公告)日：2014-05-27

申请号：US13632872

申请日：2012-10-01

Applicant: Twilio, Inc.

Inventor： Jeff Lawson ,  John Wolthuis ,  Evan Cooke

IPC: H04M7/00

CPC classification number: H04M7/0033 ,  G06F9/505 ,  G06F9/5077 ,  G06F9/5083 ,  H04L47/125 ,  H04L61/2564 ,  H04L65/1016 ,  H04L67/10 ,  H04L67/1008 ,  H04M1/2473 ,  H04M3/36 ,  H04M3/367 ,  H04M3/42323 ,  H04M3/51 ,  H04M3/5158 ,  H04M3/523 ,  H04M3/5235 ,  H04M7/006 ,  H04M15/34 ,  H04M2201/39 ,  H04M2201/40 ,  Y02D10/22 ,  Y02D10/36

Abstract: A method and system for operating a multitenancy telephony system including a call queue that stores call requests received from a plurality of users; an expandable and contractible telephony resource cluster that establishes call sessions for call requests; a analysis system that calculates capacity requirements of the system; a resource allocator that manages the scaling and operation of the telephony resource cluster; and a plurality of telephony network channels that are used as telephony communication channels for call sessions.

Abstract translation: 一种用于操作多租话电话系统的方法和系统，包括存储从多个用户接收的呼叫请求的呼叫队列; 可扩展和可收缩的电话资源集群，其建立呼叫请求的呼叫会话; 计算系统容量要求的分析系统; 管理电话资源集群的扩展和操作的资源分配器; 以及用作呼叫会话的电话通信信道的多个电话网络信道。

公开(公告)号：US08732088B2

公开(公告)日：2014-05-20

申请号：US13424255

申请日：2012-03-19

Applicant: Marco S. Casalaina ,  Jim Dvorkin ,  Jason Winters ,  Bing Yang ,  Dararith Ourk ,  Rupert Chen

Inventor： Marco S. Casalaina ,  Jim Dvorkin ,  Jason Winters ,  Bing Yang ,  Dararith Ourk ,  Rupert Chen

IPC: G06Q99/00 ,  H04M1/57 ,  H04M1/56 ,  H04M3/51

CPC classification number: H04M3/42127 ,  G06Q2220/12 ,  H04M1/56 ,  H04M1/575 ,  H04M3/42042 ,  H04M3/42314 ,  H04M3/42323 ,  H04M3/5183 ,  H04M7/009 ,  H04M11/085

Abstract: In accordance with embodiments, there are provided mechanisms and methods for integrating a private branch exchange (PBX)-equipped client and an on-demand database service. These mechanisms and methods for integrating a PBX-equipped client and an on-demand database service can enable embodiments with additional infrastructure at the client that is better equipped to leverage the on-demand database service. The ability of embodiments to provide such client side infrastructure can enable additional enhanced services in conjunction with telephone calls, etc.

公开(公告)号：US08644455B2

公开(公告)日：2014-02-04

申请号：US13827430

申请日：2013-03-14

Applicant: AT&T Intellectual Property I, L.P.

Inventor： Jayant Thomas ,  Robert Samokar

IPC: H04M1/24 ,  H04M3/08 ,  H04M3/22 ,  H04M11/00

CPC classification number: H04M3/08 ,  H04L65/1053 ,  H04M3/42323

Abstract: Systems, method, and media for providing communication services between an application and a computer telephony interface server are provided. One of a plurality of computer telephony interface drivers is launched as a primary computer telephony interface driver to interface the application with the computer telephony interface server. The computer telephony interface drivers are monitored with a plurality of monitors. Each of the monitors is associated with one of the computer telephony interface drivers and monitors a status of another of the computer telephony interface drivers. A failure of the primary computer telephony interface driver is detected with a secondary monitor. The secondary monitor monitors the primary computer telephony interface driver and is associated with a secondary computer telephony interface driver. The secondary computer telephony interface driver is launched with the secondary monitor in response to the secondary monitor detecting the failure of the primary computer telephony interface driver.

Abstract translation: 提供了用于在应用和计算机电话接口服务器之间提供通信服务的系统，方法和媒体。 作为主计算机电话接口驱动器启动多个计算机电话接口驱动器中的一个，以将应用与计算机电话接口服务器接口。 用多个监视器监视计算机电话接口驱动程序。 每个监视器与计算机电话接口驱动器之一相关联并且监视另一个计算机电话接口驱动器的状态。 使用辅助监视器检测主计算机电话接口驱动程序的故障。 辅助监视器监视主计算机电话接口驱动程序，并与辅助计算机电话接口驱动程序相关联。 响应于次级监视器检测主计算机电话接口驱动器的故障，辅助计算机电话接口驱动程序与辅助监视器一起启动。

公开(公告)号：US08644303B2

公开(公告)日：2014-02-04

申请号：US13506070

申请日：2012-03-23

Applicant: Scott K. Pickett

Inventor： Scott K. Pickett

IPC: H04L12/66

CPC classification number: H04L65/1053 ,  H04L12/2856 ,  H04L12/2874 ,  H04L12/2881 ,  H04L12/2896 ,  H04L12/43 ,  H04L12/6402 ,  H04L12/6418 ,  H04L29/06 ,  H04L29/06027 ,  H04L29/12009 ,  H04L61/00 ,  H04L65/80 ,  H04L67/00 ,  H04L69/18 ,  H04L69/324 ,  H04L69/329 ,  H04L2012/6408 ,  H04L2012/6424 ,  H04L2012/6459 ,  H04L2012/6472 ,  H04L2012/6481 ,  H04M3/2254 ,  H04M3/42314 ,  H04M3/42323 ,  H04M3/51 ,  H04M3/533 ,  H04M3/54 ,  H04M3/56 ,  H04M7/006 ,  H04M7/1295 ,  H04Q3/0045 ,  H04Q3/72 ,  H04Q11/04 ,  H04Q2213/13034 ,  H04Q2213/1322 ,  H04Q2213/13377 ,  H04Q2213/13389

Abstract: In a communications system, a first packet network is provided. Packetized data is transferred between the system and one or more packet-based devices. A TDM network is provided, and data is transmitted in frames having slots. Data transmitted via the TDM network includes data for voice communications for telephony devices. The TDM network is selectively coupled to the first packet network and a WAN. A processor and a control bus interface circuit control transfer of packetized data and transmittal of data for voice communications. The processor controls processing of packetized data and data for voice communications. A switch/multiplexer selectively controls providing data to/from particular slots. The processor selectively controls voice communications from telephony devices over the TDM network and packet-based communications over the packet network. Voice communications that stay in a circuit-switched form occur over the TDM network and the WAN.

Abstract translation: 在通信系统中，提供第一分组网络。 分组数据在系统和一个或多个基于分组的设备之间传送。 提供TDM网络，并且以具有时隙的帧发送数据。 通过TDM网络发送的数据包括用于电话设备的语音通信的数据。 TDM网络选择性地耦合到第一分组网络和WAN。 处理器和控制总线接口电路控制分组数据的传输和用于语音通信的数据传输。 处理器控制用于语音通信的打包数据和数据的处理。 开关/复用器选择性地控制向/从特定时隙提供数据。 处理器通过TDM网络选择性地控制来自电话设备的语音通信，并通过分组网络进行基于分组的通信。 保持电路交换形式的语音通信通过TDM网络和WAN发生。

公开(公告)号：US08595795B2

公开(公告)日：2013-11-26

申请号：US11887287

申请日：2006-02-15

Applicant: Gregor Scholl

Inventor： Gregor Scholl

IPC: G06F7/04 ,  G06F15/16 ,  G06F17/30

CPC classification number: H04M3/22 ,  H04L63/10 ,  H04M3/382 ,  H04M3/42323

Abstract: An administration of telephony applications conventionally using domain controller-based access authorization methods is provided such to eliminate the need for these methods. In a network where terminal devices are connected to time division multiplexed or packet-oriented network components, a terminal device establishes a communication link to a terminal device-specific adaptation for telephony applications via an interface for telephony applications, and the authorization for importing data is verified. Data is imported via the communication link to affected applications or affected services of the network. Any terminal device can be used to import the data and that no special authorizations are required for access as the proprietary/license keys that are exchanged between the terminal device and the exchange and the domain controller provide protection from unauthorized access to the exchange and to the local network connected thereto. For accessing the exchange and the domain controller, only one authorization check method is required.

Abstract translation: 提供通常使用基于域控制器的访问授权方法的电话应用的管理，以消除对这些方法的需要。 在终端设备连接到时分多路复用或面向分组的网络组件的网络中，终端设备通过用于电话应用的接口建立到用于电话应用的终端设备专用适配的通信链路，并且导入数据的授权是 验证。 通过通信链路将数据导入受影响的应用程序或受影响的网络服务。 任何终端设备都可以用于导入数据，并且不需要特殊的授权作为在终端设备和交换机之间交换的专用/许可证密钥进行访问，并且域控制器提供保护以防止未经授权的访问到交换机和 与其连接的本地网络。 对于访问交换机和域控制器，只需要一个授权检查方法。

公开(公告)号：US08588213B2

公开(公告)日：2013-11-19

申请号：US12592723

申请日：2009-11-30

Applicant: Gregory E. Pounds ,  William D. Strauss ,  Scott K. Pickett

Inventor： Gregory E. Pounds ,  William D. Strauss ,  Scott K. Pickett

IPC: H04L12/66

CPC classification number: H04L29/06027 ,  H04L12/10 ,  H04L12/2856 ,  H04L12/2896 ,  H04L12/43 ,  H04L12/6418 ,  H04L29/06 ,  H04L29/12009 ,  H04L61/00 ,  H04L65/1043 ,  H04L67/00 ,  H04L69/18 ,  H04L69/324 ,  H04L69/329 ,  H04L2012/6408 ,  H04L2012/6424 ,  H04L2012/6459 ,  H04L2012/6472 ,  H04L2012/6481 ,  H04M3/2254 ,  H04M3/42314 ,  H04M3/42323 ,  H04M3/51 ,  H04M3/533 ,  H04M3/54 ,  H04M3/56 ,  H04M7/006 ,  H04Q3/0045 ,  H04Q3/72 ,  H04Q11/04 ,  H04Q2213/13034 ,  H04Q2213/1322 ,  H04Q2213/13377 ,  H04Q2213/13389

Abstract: Systems and methods by which voice/data communications may occur in multiple modes/protocols are disclosed. In particular, systems and methods are provided for multiple native mode/protocol voice and data transmissions and receptions with a computing system having a multi-bus structure, including, for example, a TDM bus and a packet bus, and multi-protocol framing engines. Such systems preferably include subsystem functions such as PBX, voice mail and other telephony functions, LAN hub and data router or switch functions. In preferred embodiments, a TDM bus and a packet bus are intelligently bridged and managed, thereby enabling such multiple mode/protocol voice and data transmissions to be intelligently managed and controlled with a single, integrated system. In particular, systems and methods for generating required telephony voltages directly on station cards, rather than on the basis of a large, central ringing or other power supply that supply such telephony voltages to each of the station cards, are disclosed. In accordance with the present invention, a plurality of station cards are provided in the telephony or communications system. One or more DC power supplies provide a source of DC voltage, such as 12 volts, to each of the station cards. The station cards are coupled to a processor of the system. The station cards may support a plurality of analog and/or digital telephony devices, such as telephones facsimile, voice mail, recording, speakerphone, conferencing or other type telephony devices.

Abstract translation: 公开了可以在多种模式/协议中发生语音/数据通信的系统和方法。 特别地，提供了用于具有多总线结构的计算系统的多个本机模式/协议语音和数据传输和接收的系统和方法，包括例如TDM总线和分组总线，以及多协议成帧引擎 。 这样的系统优选地包括诸如PBX，语音邮件和其他电话功能的子系统功能，LAN集线器和数据路由器或交换机功能。 在优选实施例中，TDM总线和分组总线被智能地桥接和管理，从而使得能够利用单个集成系统来智能地管理和控制这种多模式/协议语音和数据传输。 特别地，公开了用于在站卡上直接产生所需电话电压的系统和方法，而不是基于向每个站卡提供这种电话电压的大型中央振铃或其他电源。 根据本发明，在电话或通信系统中提供多个站卡。 一个或多个直流电源向每个站卡提供诸如12伏的直流电压源。 站卡耦合到系统的处理器。 站卡可以支持多个模拟和/或数字电话设备，例如电话传真，语音邮件，记录，免提电话，会议或其他类型的电话设备。

公开(公告)号：US08446847B2

公开(公告)日：2013-05-21

申请号：US12417345

申请日：2009-04-02

Applicant: Jiu Li ,  Gaoqi Chen ,  Zhangping Ma ,  Zhou Yu

Inventor： Jiu Li ,  Gaoqi Chen ,  Zhangping Ma ,  Zhou Yu

IPC: H04L12/66 ,  H04J3/00 ,  H04M3/42 ,  G06F15/16

CPC classification number: H04L65/1016 ,  H04L65/1006 ,  H04L65/1046 ,  H04L65/1096 ,  H04M3/42 ,  H04M3/42323 ,  H04M2207/18

Abstract: A system, device and method for implementing a special call service are disclosed. The method includes receiving a session establishment request message carrying a service type identifier, determining a service type identified by the service type identifier in the session establishment request message, and implementing a special call service with a service processing logic corresponding to the service type.

Abstract translation: 公开了一种用于实现特殊呼叫服务的系统，设备和方法。 该方法包括接收携带服务类型标识符的会话建立请求消息，确定由会话建立请求消息中的业务类型标识符识别的业务类型，并且使用与业务类型对应的业务处理逻辑来实现特殊呼叫业务。

公开(公告)号：US08433045B2

公开(公告)日：2013-04-30

申请号：US12282577

申请日：2007-02-27

Applicant: Laurance J Booton

Inventor： Laurance J Booton

IPC: H04M11/00

CPC classification number: H04M3/5183 ,  H04M3/42323 ,  H04M2203/6018

Abstract: A computer telephony system allows a user to control different communications terminals at different times via a second system, external to the computer telephony system. The computer telephony system comprises a plurality of communications terminals each of which has an identifier. The computer telephony system further comprises means for generating a key and for recording internally a mapping linking the key and the identifier of a first communications terminal and means for changing the mapping, on a request by the user, so as to link the key with a second communications terminal. In operation, the key is provided to a second system, external to the computer telephony system and accessible by the user. According to one aspect, the computer telephony system further comprises means for issuing a computer telephony message comprising the identifier of the first communications terminal to a communications controller in response to receiving from the second system the key and a computer telephony command provided to the second system from the user.

Abstract translation: 计算机电话系统允许用户经由计算机电话系统外部的第二系统在不同时间控制不同的通信终端。 计算机电话系统包括多个通信终端，每个通信终端具有标识符。 计算机电话系统还包括用于产生密钥并用于在内部记录链接第一通信终端的密钥和标识符的映射的装置和用于根据用户的请求改变映射的装置，以便将密钥与 第二通信终端。 在操作中，将密钥提供给计算机电话系统外部并且可由用户访问的第二系统。 根据一个方面，计算机电话系统还包括用于响应于从第二系统接收到密钥和提供给第二系统的计算机电话命令，向通信控制器发出包括第一通信终端的标识符的计算机电话消息的装置 来自用户