公开(公告)号：US20080189155A1

公开(公告)日：2008-08-07

申请号：US12024281

申请日：2008-02-01

Applicant: Alec Miloslavsky ,  Cal O'Kelly ,  Jacob Feldman ,  Michael Koifman

Inventor： Alec Miloslavsky ,  Cal O'Kelly ,  Jacob Feldman ,  Michael Koifman

IPC: G06Q10/00

CPC classification number: G06Q10/10 ,  G06Q10/087 ,  G06Q20/085 ,  G06Q20/102 ,  G06Q30/0201 ,  G06Q30/0601 ,  G06Q30/0613

Abstract: Systems and methods for the dynamic processing of royalties are disclosed. Sales records are processed on a transaction basis rather than in batch mode. This process also allows correction of information retroactively, rather than delaying the entire processing of the information. One embodiment includes a system comprising a message broker in communication with a plurality of clients and services, a state machine, a processor and a time manager. The message broker interacts with the processor to execute a common service based on events produced by the state machine. Another embodiment includes a method comprising providing a rate matrix, receiving a sales record from a database and calculating a royalty payment using the sales record and the rate matrix.

Abstract translation: 公开了用于动态处理版税的系统和方法。 销售记录以交易为基础进行处理，而不是以批处理模式进行处理。 该过程还允许追溯地更正信息，而不是延迟信息的整个处理。 一个实施例包括包括与多个客户端和服务通信的消息代理的系统，状态机，处理器和时间管理器。 消息代理与处理器交互，以根据状态机产生的事件来执行公共服务。 另一实施例包括提供速率矩阵，从数据库接收销售记录并使用销售记录和速率矩阵计算使用费支付的方法。

公开(公告)号：US20080043955A1

公开(公告)日：2008-02-21

申请号：US11924833

申请日：2007-10-26

Applicant: Yuri Shtivelman ,  Alec Miloslavsky ,  Oleg Bondarenko ,  Igor Neyman ,  Douglas Gisby ,  Paul Cronin ,  Oleg Turovsky ,  Konstantin Kishinsky ,  Nikolay Anisimov ,  Gregory Pogossiants ,  Pavel Postupalski

Inventor： Yuri Shtivelman ,  Alec Miloslavsky ,  Oleg Bondarenko ,  Igor Neyman ,  Douglas Gisby ,  Paul Cronin ,  Oleg Turovsky ,  Konstantin Kishinsky ,  Nikolay Anisimov ,  Gregory Pogossiants ,  Pavel Postupalski

IPC: H04M3/00

CPC classification number: H04M3/5237 ,  G06Q10/107 ,  H04M3/5191 ,  H04M7/0027

Abstract: A computerized telephony call center for serving a customer base has a central switch connected to a plurality of telephones at operator workstations and adapted to route calls to individual ones of the telephones, and also connected to a public switched telephone network, and a first processor connected to the central switch by a high-speed data link and to the telephone network by a digital network connection. The first processor is adapted to monitor transactional activity of the central switch, to process the activity information according to selected routines in the processor, and to communicate processed information to a second processor over the digital network connection. The digital network connection may be a TCP\IP connection. In a preferred embodiment the first processor is connected by a local area network (LAN) to network interfaces including a video display unit (VDU) and input apparatus proximate individual ones of the plurality of telephones connected to the central switch. In some embodiments the LAN is also connected to a data server running an instance of a database. In other embodiments the call center, and other similar call centers are all part of a call routing system wherein calls are routed from Service Control Points to call centers over telephone lines, and data is routed to the call centers over a separate digital network connection between processors coupled to the Service Control Points and to the call center central switches. In various embodiments aspects of the invention apply to Internet protocol network telephony (IPNT) calls as well as to conventional telephony calls.

Abstract translation: 用于服务于客户群的计算机化电话呼叫中心具有连接到操作员工作站处的多个电话的中央交换机，并且适于将呼叫路由到个人电话，并且还连接到公共交换电话网络，以及连接到第一处理器 通过高速数据链路到达中央交换机，并通过数字网络连接到电话网络。 第一处理器适于监测中央交换机的事务活动，以根据处理器中的选定例程处理活动信息，并且通过数字网络连接将经处理的信息传送到第二处理器。 数字网络连接可能是TCP \ IP连接。 在优选实施例中，第一处理器通过局域网（LAN）连接到包括视频显示单元（VDU）的网络接口和靠近连接到中央交换机的多个电话中的单个电话的输入设备。 在一些实施例中，LAN也连接到运行数据库实例的数据服务器。 在其他实施例中，呼叫中心和其他类似的呼叫中心都是呼叫路由系统的一部分，其中呼叫通过电话线从服务控制点路由到呼叫中心，并且数据通过电话线路之间的单独的数字网络路由路由到呼叫中心 处理器耦合到服务控制点和呼叫中心中央交换机。 在各种实施例中，本发明的方面应用于因特网协议网络电话（IPNT）呼叫以及常规电话呼叫。

公开(公告)号：US07231032B2

公开(公告)日：2007-06-12

申请号：US11388089

申请日：2006-03-22

Applicant: Igor Nevman ,  Alec Miloslavsky

Inventor： Igor Nevman ,  Alec Miloslavsky

IPC: H04M3/42 ,  H04M3/523 ,  H04M7/00

CPC classification number: H04M3/5183 ,  H04M3/02 ,  H04M3/4211 ,  H04M3/436 ,  H04M3/46 ,  H04M3/465 ,  H04M3/5191 ,  H04M3/523 ,  H04M3/5235 ,  H04M2201/12

Abstract: A telephone call distribution system for determining destination for an incoming telephone call in a telephony network including a service control point (SCP) operates with a plurality of workstations each comprising a telephone coupled to the telephony network and a proximate computer station having a video display unit (PC/VDU), the PC/VDO connected to the SCP via a wide area network (WAN), and a personal router associated with each PC/VDU. The SCP broadcasts data pertaining to the incoming telephone call and a request for a destination to individual ones of the PC/VDUs via the WAN, and the personal routers negotiate a destination based on individual routing rules and the data pertaining to the call. At least one of the individual routers responds to the SCP with a destination for the call. In some instances the workstations are associated with a call center, and the call center may be CTI-enhanced. Individual routers in this instance may be executed on a server on a local area network connecting workstations at the call center, the server providing individual routers to workstations in a client-server relationship.

Abstract translation: 用于确定包括服务控制点（SCP）的电话网络中的进入电话呼叫的目的地的电话呼叫分配系统与多个工作站一起工作，每个工作站包括耦合到电话网络的电话和具有视频显示单元的邻近计算机站 （PC / VDU），通过广域网（WAN）连接到SCP的PC / VDO以及与每个PC / VDU相关联的个人路由器。 SCP通过WAN广播与入局电话呼叫有关的数据和对目的地的个人PC / VDU的请求，并且个人路由器基于各个路由规则和与呼叫有关的数据来协商目的地。 单个路由器中的至少一个响应于具有该呼叫的目的地的SCP。 在某些情况下，工作站与呼叫中心相关联，呼叫中心可能被CTI增强。 在这种情况下的单个路由器可以在连接在呼叫中心的工作站的局域网上的服务器上执行，该服务器将客户端 - 服务器关系中的各个路由器提供给工作站。

公开(公告)号：US06732156B2

公开(公告)日：2004-05-04

申请号：US10234616

申请日：2002-09-03

Applicant: Alec Miloslavsky

Inventor： Alec Miloslavsky

IPC: G06F1516

CPC classification number: H04N7/148 ,  G06Q10/107 ,  H04L45/306 ,  H04L51/14 ,  H04M3/42059 ,  H04M3/42102 ,  H04M3/42323 ,  H04M3/5183 ,  H04M3/5307 ,  H04M7/0054 ,  H04M2201/50 ,  H04M2242/22 ,  H04N7/15

Abstract: A system for routing electronic mails to one of a plurality of support persons in a processing center is disclosed. Each person has a skill set that is suitable for responding to a certain type of e-mails. The system comprises an e-mail server for receiving the e-mail from a sender, an information extractor for extracting relevant information from the e-mail, and a router for routing the e-mail. The system contains a database for storing information related to all persons who can answer e-mails. The system also contains a server for storing the history of all activities in the system. The router can make routing decisions and perform load-balancing and alert functions based on the information stored in the database and the server.

Abstract translation: 公开了一种用于将电子邮件路由到处理中心中的多个支持人员之一的系统。 每个人都有一个适合某种类型的电子邮件的技能。 该系统包括用于从发送者接收电子邮件的电子邮件服务器，用于从电子邮件中提取相关信息的信息提取器和用于路由电子邮件的路由器。 该系统包含一个数据库，用于存储与所有可以回答电子邮件的人有关的信息。 该系统还包含用于存储系统中所有活动的历史的服务器。 路由器可以根据存储在数据库和服务器中的信息进行路由决策并执行负载平衡和警报功能。

公开(公告)号：US06434231B1

公开(公告)日：2002-08-13

申请号：US09478126

申请日：2000-01-05

Applicant: Igor Neyman ,  Myhailo Barskyy ,  Alec Miloslavsky ,  Oleg Bondarenko ,  Valeriy Issayev ,  Andrei Petrov ,  Pavel Karpenko

Inventor： Igor Neyman ,  Myhailo Barskyy ,  Alec Miloslavsky ,  Oleg Bondarenko ,  Valeriy Issayev ,  Andrei Petrov ,  Pavel Karpenko

IPC: H04M342

Abstract: A telephony call center has agent workstations having telephones connected to station-side ports of a telephone switching apparatus adapted to receive and switch conventional telephone calls to the telephones, and also computer platforms connected on a local area network (LAN). A processor also connected on the LAN has a wide area network (WAN) port and is adapted to receive and distribute computer-simulated telephone calls from the WAN to computer platforms at the agent stations. At individual agent stations the telephone and computer platform is connected by a Telephone Application Programming Interface (TAPI)-compliant bridge. Status of calls of both types at agent workstations is communicated to a network-level router by the processor having a WAN connection, which may also receive computer-simulated calls. The router may then make routing decisions based on agent status relative to both kinds of calls.

公开(公告)号：US06289094B1

公开(公告)日：2001-09-11

申请号：US08948540

申请日：1997-10-10

Applicant: Alec Miloslavsky

Inventor： Alec Miloslavsky

IPC: H04M700

CPC classification number: H04L65/4007 ,  H04L12/64 ,  H04L29/06027 ,  H04L67/306 ,  H04L67/327 ,  H04L69/329 ,  H04M3/12 ,  H04M3/36 ,  H04M3/367 ,  H04M3/42323 ,  H04M3/51 ,  H04M3/5166 ,  H04M3/5183 ,  H04M3/5191 ,  H04M3/523 ,  H04M3/5232 ,  H04M3/5233 ,  H04M3/5236 ,  H04M3/5237 ,  H04M3/5238 ,  H04M3/54 ,  H04M3/56 ,  H04M3/58 ,  H04M7/00 ,  H04M7/006 ,  H04M7/12 ,  H04M2203/551 ,  H04M2207/12 ,  H04Q3/0029 ,  H04Q3/0045 ,  H04Q3/64 ,  H04Q3/66 ,  H04Q2213/13034 ,  H04Q2213/13072 ,  H04Q2213/13093 ,  H04Q2213/13103 ,  H04Q2213/13106 ,  H04Q2213/13141 ,  H04Q2213/13164 ,  H04Q2213/13174 ,  H04Q2213/13204 ,  H04Q2213/1322 ,  H04Q2213/13345 ,  H04Q2213/13349 ,  H04Q2213/13389

Abstract: A system for routing Internet Protocol Network Telephony calls to remote destinations has a routing processor adapted for eliciting information from a caller and a database with information relating to availability of selectable destinations. Incoming calls are forwarded to a destination selected based on the information in the database, and the elicited information is sent separately as a data packet to the destination to be re-associated with the call based on the destination address of the call.

Abstract translation: 用于将互联网协议网络电话呼叫路由到远程目的地的系统具有路由处理器，其适于从具有与可选目的地的可用性有关的信息的呼叫者和数据库中引出信息。 将来电转发到基于数据库中的信息选择的目的地，并且将引出的信息作为数据分组单独发送到目的地，以基于呼叫的目的地地址与呼叫重新关联。

公开(公告)号：US06229888B1

公开(公告)日：2001-05-08

申请号：US09337955

申请日：1999-06-22

Applicant: Alec Miloslavsky

Inventor： Alec Miloslavsky

IPC: H04M700

CPC classification number: H04N7/15 ,  H04L51/14 ,  H04M3/36 ,  H04M3/42042 ,  H04M3/42323 ,  H04M3/42365 ,  H04M3/51 ,  H04M3/5183 ,  H04M3/5237 ,  H04M7/0033 ,  H04M2242/22 ,  H04N7/148

Abstract: A system and method for routing telephone calls from a network-level routing station to individual ones of a plurality of call centers having computer telephony integration (CTI) servers at each call center for monitoring and controlling telephony switches at the call centers and at the network level. A separate data network interconnects the network-level CTI server and the call-center-level CTI servers. The system also includes a stat-server at the network level for storing status information related to all of the telephony switches, and a router at the network level. Routing of incoming calls at the network to the connected call centers is successfully accomplished wherein each of the CTI servers report status of call traffic at the connected telephony switches to the network level stat-server, and the network-level router routes calls to the call centers based on the information in the network-level stat-server. The present invention provides a needed capability in the art for larger companies requiring several call centers to have uniform control of the routing of calls from the network, to, and between, the call centers. It is desirable that information and resources of all these call centers be shared, not only for accurate routing, but also, the calls received in one call center can be handled by agents in another call center. Thus, the potential of these call centers can be fully utilized.

Abstract translation: 一种用于将电话呼叫从网络级路由站路由到每个呼叫中​​心的具有计算机电话集成（CTI）服务器的多个呼叫中心中的个别呼叫中心的系统和方法，用于在呼叫中心和网络处监视和控制电话交换机 水平。 单独的数据网络将网络级CTI服务器和呼叫中心级CTI服务器互连。 该系统还包括在网络级的用于存储与所有电话交换机相关的状态信息的统计服务器，以及网络级的路由器。 成功地将网络中的呼入路由到所连接的呼叫中心，其中每个CTI服务器将连接的电话交换机上的呼叫业务的状态报告给网络级别stat-server，并且网络级路由器将呼叫路由到呼叫 基于网络级统计服务器中的信息进行中心。本发明为需要多个呼叫中心的大型公司提供对来自网络的呼叫的路由的统一控制的本领域所需的能力，以及在 呼叫中心 希望所有这些呼叫中心的信息和资源被共享，不仅用于准确的路由，而且在一个呼叫中心中接收的呼叫可以由另一个呼叫中心中的代理来处理。 因此，这些呼叫中心的潜力可以得到充分利用。

公开(公告)号：US6148074A

公开(公告)日：2000-11-14

申请号：US869815

申请日：1997-06-04

Applicant: Alec Miloslavsky ,  Igor Neyman

Inventor： Alec Miloslavsky ,  Igor Neyman

IPC: H04L12/28 ,  H04L12/46 ,  H04L12/56 ,  H04M3/00 ,  H04M3/02 ,  H04M3/42 ,  H04M3/436 ,  H04M3/46 ,  H04M3/51 ,  H04Q3/00

CPC classification number: H04Q3/0029 ,  H04M3/42331 ,  H04M3/465 ,  H04M3/5183 ,  H04M2201/42 ,  H04M2203/2044 ,  H04M3/02 ,  H04M3/42059 ,  H04M3/42102 ,  H04M3/42323 ,  H04M3/436 ,  H04Q2213/13072 ,  H04Q2213/13093 ,  H04Q2213/13175 ,  H04Q2213/13204 ,  H04Q2213/1322 ,  H04Q2213/1328 ,  H04Q2213/13345 ,  H04Q2213/13349 ,  H04Q2213/13389

Abstract: A client-server telephone call router system as part of a customer premises system has a client-server router adapted to execute on a telephony switch, such as a public branch exchange (PBX) or other telephony switch, or on a processor connected by CTI link to a telephony switch. The telephony switch or processor executing the router is connected to a local area network (LAN) that also interconnects computer workstations proximate to telephones connected to the telephony switch. Client user interface applications run on the computer workstations, allowing clients to edit routing rules for the router, which has a list of routing rules keyed to users and workstations of the customer premises system. The editing rules are kept by the router in portions dedicated to individual users. With this system a user can edit at a workstation on the LAN his/her own routing rules, and transmit the edits to the client-server router where the rules will be followed to route calls for that user and protocol.

Abstract translation: 作为客户驻地系统的一部分的客户端 - 服务器电话路由器系统具有适于在诸如公共分支交换机（PBX）或其他电话交换机的电话交换机上执行的客户机 - 服务器路由器，或者在由CTI连接的处理器 链接到电话交换机。 执行路由器的电话交换机或处理器连接到局域网（LAN），该局域网还互连靠近连接到电话交换机的电话的计算机工作站。 客户端用户界面应用程序在计算机工作站上运行，允许客户端编辑路由器的路由规则，该路由规则具有与客户驻地系统的用户和工作站相关联的路由规则列表。 编辑规则由专用于各个用户的部分由路由器保存。 使用该系统，用户可以在LAN上的工作站上编辑他自己的路由规则，并将编辑发送到客户端 - 服务器路由器，其中将遵循规则来路由该用户和协议的呼叫。

公开(公告)号：US06128646A

公开(公告)日：2000-10-03

申请号：US998268

申请日：1997-12-24

Applicant: Alec Miloslavsky

Inventor： Alec Miloslavsky

IPC: G06Q10/10 ,  H04L12/56 ,  H04L12/58 ,  H04M3/42 ,  H04M3/51 ,  H04M3/53 ,  H04M7/00 ,  H04N7/14 ,  H04N7/15 ,  G06F15/16 ,  G06F15/173

CPC classification number: H04N7/148 ,  G06Q10/107 ,  H04L45/306 ,  H04L51/14 ,  H04N7/15 ,  H04M2201/50 ,  H04M2242/22 ,  H04M3/42059 ,  H04M3/42102 ,  H04M3/42323 ,  H04M3/5183 ,  H04M3/5307 ,  H04M7/0054

Abstract: A system for routing electronic mails to one of a plurality of support persons in a processing center is disclosed. Each person has a skill set that is suitable for responding to a certain type of e-mails. The system comprises an e-mail server for receiving the e-mail from a sender, an information extractor for extracting relevant information from the e-mail, and a router for routing the e-mail. The system contains a database for storing information related to all persons who can answer e-mails. The system also contains a server for storing the history of all activities in the system. The router can make routing decisions and perform load-balancing and alert functions based on the information stored in the database and the server.

Abstract translation: 公开了一种用于将电子邮件路由到处理中心中的多个支持人员之一的系统。 每个人都有一个适合某种类型的电子邮件的技能。 该系统包括用于从发送者接收电子邮件的电子邮件服务器，用于从电子邮件中提取相关信息的信息提取器和用于路由电子邮件的路由器。 该系统包含一个数据库，用于存储与所有可以回答电子邮件的人有关的信息。 该系统还包含用于存储系统中所有活动的历史的服务器。 路由器可以根据存储在数据库和服务器中的信息进行路由决策并执行负载平衡和警报功能。

公开(公告)号：US6104801A

公开(公告)日：2000-08-15

申请号：US947306

申请日：1997-10-08

Applicant: Alec Miloslavsky

Inventor： Alec Miloslavsky

IPC: H04L29/08 ,  H04M3/00 ,  H04M3/12 ,  H04M3/36 ,  H04M3/42 ,  H04M3/51 ,  H04M3/523 ,  H04M3/54 ,  H04M3/56 ,  H04M3/58 ,  H04M3/60 ,  H04M7/00 ,  H04M7/12 ,  H04Q3/00 ,  H04Q3/64 ,  H04Q3/66

CPC classification number: H04L67/306 ,  H04L65/4007 ,  H04M3/51 ,  H04M3/5191 ,  H04M3/523 ,  H04M3/5233 ,  H04M3/5237 ,  H04M3/54 ,  H04M3/58 ,  H04M7/006 ,  H04Q3/0029 ,  H04Q3/0045 ,  H04Q3/64 ,  H04Q3/66 ,  H04M2203/551 ,  H04M2207/12 ,  H04M3/12 ,  H04M3/36 ,  H04M3/367 ,  H04M3/5166 ,  H04M3/5183 ,  H04M3/5232 ,  H04M3/5236 ,  H04M3/5238 ,  H04M3/56 ,  H04M7/00 ,  H04M7/12 ,  H04Q2213/13034 ,  H04Q2213/13072 ,  H04Q2213/13091 ,  H04Q2213/13093 ,  H04Q2213/13103 ,  H04Q2213/13106 ,  H04Q2213/13141 ,  H04Q2213/13145 ,  H04Q2213/13164 ,  H04Q2213/13174 ,  H04Q2213/13204 ,  H04Q2213/1322 ,  H04Q2213/13282 ,  H04Q2213/13299 ,  H04Q2213/13345 ,  H04Q2213/13349 ,  H04Q2213/1336 ,  H04Q2213/13389

Abstract: A telephony system having a router for telephony calls has a plurality of selectable routing protocols and a system monitoring facility adapted for periodically determining the condition and performance of the system. Routing protocols are selected according to one or both of system condition and performance. In a system subject to degradation of performance under certain conditions, routing protocols may be selected that are relatively immune to causes of degradation in performance. As performance degrades, escalatory selection of more simple routing protocols may be provided.

Abstract translation: 具有用于电话呼叫的路由器的电话系统具有多个可选路由协议和适于周期性地确定系统的状态和性能的系统监视设备。 根据系统条件和性能中的一个或两个选择路由协议。 在某种情况下，在性能下降的系统中，可以选择相对免疫性能下降原因的路由协议。 随着性能的降低，可以提供更简单的路由协议的升级选择。