-
公开(公告)号：US09930088B1
公开(公告)日：2018-03-27
申请号：US15630759
申请日：2017-06-22
Applicant: Global Tel*Link Corporation
Inventor： Stephen Hodge
CPC classification number: H04L65/605 , H04L65/1006 , H04L65/105 , H04L65/1069 , H04L65/4015 , H04L65/608 , H04M3/2281 , H04M7/0072 , H04M7/0078 , H04M2201/41 , H04M2203/6027 , H04M2203/6054
Abstract: Controlled-environment communication systems are increasingly using voice over internet protocol (VoIP) to serve their users. VoIP allows voice to be sent in packetized form, where audio is encoded using one of several codecs. Because of bandwidth constraints, particularly during peak call times, codecs may be used which sacrifice audio quality for bandwidth efficiency. As a result, several features of communication systems, including critical security features. The present disclosure provides details for systems and methods by which a controlled-environment communication system may shift between codecs to perform security-related features or to alleviate bandwidth considerations. This involves the special formatting of control-signaling messages, including session initiation protocol (SIP) and session description protocol (SDP) messaging.
-
公开(公告)号：US09923936B2
公开(公告)日：2018-03-20
申请号：US15594150
申请日：2017-05-12
Applicant: Global Tel*Link Corporation
Inventor： Stephen Lee Hodge
CPC classification number: H04L65/1083 , G06K9/00288 , G06K9/00617 , H04M3/2281 , H04M3/42221 , H04M2201/41 , H04M2201/50 , H04M2203/303 , H04M2203/558 , H04M2203/60 , H04M2203/6054 , H04N7/141 , H04N7/155
Abstract: A system is described herein that facilitates the monitoring of inmate communications. The system provides a remotely-accessible means for a reviewer to monitor a call between an inmate and another person. The system includes a monitoring server and a monitoring station. The monitoring server is configured to receive a call and call information from a communication center and process the call for monitoring, schedule a review of the call; and store the call, the call information, and scheduling data. The monitoring station is configured to receive the call and the call information from the monitoring server based on the scheduling data, and to display the identifying information and facilitate the review of the call.
-
公开(公告)号：US09871918B1
公开(公告)日：2018-01-16
申请号：US15409188
申请日：2017-01-18
Inventor： Sylvia Hernandez
CPC classification number: H04M3/5175 , G06F17/2705 , G10L15/265 , G10L17/04 , G10L17/08 , G10L25/51 , G10L25/63 , G10L25/87 , H04M3/42 , H04M2201/40 , H04M2201/41 , H04M2203/40 , H04M2203/401
Abstract: A computer-implemented method for providing an objective evaluation to a customer service representative regarding his performance during an interaction with a customer may include receiving a digitized data stream corresponding to a spoken conversation between a customer and a representative; converting the data stream to a text stream; generating a representative transcript that includes the words from the text stream that are spoken by the representative; comparing the representative transcript with a plurality of positive words and a plurality of negative words; and generating a score that varies according to the occurrence of each word spoken by the representative that matches one of the positive words, and/or the occurrence of each word spoken by the representative that matches one of the negative words. Tone of voice, as well as response time, during the interaction may also be monitored and analyzed to adjust the score, or generate a separate score.
-
公开(公告)号：US09843668B2
公开(公告)日：2017-12-12
申请号：US14613153
申请日：2015-02-03
Applicant: GLOBAL TEL*LINK CORP.
Inventor： Stephen Lee Hodge
IPC: H04M3/00 , H04M3/38 , H04M1/67 , A61K31/435 , A61K31/44 , A61K31/505 , H04M3/22 , G06F17/30 , G06K9/00 , G06K9/62 , H04N5/33 , H04M3/42
CPC classification number: H04M3/382 , A61K31/435 , A61K31/44 , A61K31/505 , G06F17/30256 , G06F17/30259 , G06F17/30268 , G06F17/30528 , G06F17/30743 , G06F17/30876 , G06K7/10366 , G06K7/10396 , G06K9/00288 , G06K9/6212 , G06K19/10 , H04M1/67 , H04M1/72572 , H04M3/20 , H04M3/2218 , H04M3/2281 , H04M3/38 , H04M3/385 , H04M3/42025 , H04M3/42221 , H04M2201/41 , H04M2201/42 , H04M2203/305 , H04M2203/558 , H04M2203/6054 , H04N5/33
Abstract: Disclosed is a secure telephone call management system for authenticating users of a telephone system in an institutional facility. Authentication of the users is accomplished by using a personal identification number, preferably in conjunction with speaker independent voice recognition and speaker dependent voice identification. When a user first enters the system, the user speaks his or her name which is used as a sample voice print. During each subsequent use of the system, the user is required to speak his or her name. Voice identification software is used to verify that the provided speech matches the sample voice print. The secure system includes accounting software to limit access based on funds in a user's account or other related limitations. Management software implements widespread or local changes to the system and can modify or set any number of user account parameters.
-
公开(公告)号：US20170339272A1
公开(公告)日：2017-11-23
申请号：US15160844
申请日：2016-05-20
Applicant: T-Mobile USA, Inc.
Inventor： Ahmad Arash Obaidi , Darren J. Kress
CPC classification number: H04M3/385 , G06F21/32 , G10L17/06 , G10L17/24 , G10L25/51 , H04M3/4936 , H04M3/533 , H04M2201/40 , H04M2201/41 , H04M2203/6054 , H04W4/12
Abstract: A method of accessing a wireless communication network using secure voice print authentication. The method includes receiving a request from a mobile device at a gateway of the wireless communication network for service on the wireless communication network. A voice print is obtained at the gateway from a user using the mobile device. The voice print is compared by the gateway with a primary voice print, wherein the primary voice print is associated with a voicemail account at the wireless communication network, and wherein the voicemail account is associated with a primary user of the mobile device. Based upon comparing the voice print with the primary voice print, the service may be provided to the mobile device on the wireless communication network.
-
Patent Agency Ranking
公开(公告)号：US20170317843A1
公开(公告)日：2017-11-02
申请号：US15641543
申请日：2017-07-05
Applicant: Unify GmbH & Co. KG
Inventor： Jurgen Brieskorn
CPC classification number: H04L12/1822 , H04L12/1831 , H04M3/42221 , H04M3/567 , H04M3/569 , H04M2201/41 , H04N7/147 , H04N7/152
Abstract: A method for providing data produced in a conference, in which voice signals from participants in the conference are mixed in a conference bridge, can include provision of a time base that runs concurrently over the duration of the conference and setup of automatic identification of each participant when this participant speaks in the conference. The method also comprises capture of conversation contribution by each speaking participant to a conversation by the participants which is conducted during the conference as speaking time associated with each speaking participant at the conference, association of a time stamp with the speaking time, and production of statistical data by virtue of statistical evaluation of the speaking times of the participants.
-
公开(公告)号：US09800731B2
公开(公告)日：2017-10-24
申请号：US13486908
申请日：2012-06-01
Applicant: Paul Roller Michaelis , David S. Mohler
Inventor： Paul Roller Michaelis , David S. Mohler
CPC classification number: H04M3/569 , H04M2201/41 , H04M2203/6045 , H04M2250/04
Abstract: Systems and methods for identifying a participant providing audible information during a communication session are disclosed. More particularly, speech localization is utilized to determine a location of the participant providing audible information. An identification device determined to be at a location corresponding to the location of the participant providing audible information is identified. The identity of the participant providing the audible information is then obtained by mapping the identification device to the participant. The information identifying the participant providing audible information can be provided to other endpoints of the communication session.
-
公开(公告)号：US09800721B2
公开(公告)日：2017-10-24
申请号：US13227456
申请日：2011-09-07
Applicant: Jay Gainsboro , Lee Davis Weinstein , Ken Sinclair , Charles Barrasso
Inventor： Jay Gainsboro , Lee Davis Weinstein , Ken Sinclair , Charles Barrasso
IPC: H04M1/64 , H04M3/42 , H04M3/22 , H04M3/38 , G10L15/26 , H04M3/493 , G10L15/22 , H04M1/27 , G10L15/08
CPC classification number: H04M3/2281 , G10L15/08 , G10L15/22 , G10L15/26 , H04M1/271 , H04M3/2218 , H04M3/38 , H04M3/42221 , H04M3/493 , H04M3/4936 , H04M2201/40 , H04M2201/41
Abstract: In one aspect, the present invention facilitates the investigation of networks of criminals, by gathering associations between phone numbers, the names of persons reached at those phone numbers, and voice print data. In another aspect the invention automatically detects phone calls from a prison where the voiceprint of the person called matches the voiceprint of a past inmate. In another aspect the invention detects identity scams in prisons, by monitoring for known voice characteristics of likely imposters on phone calls made by prisoners. In another aspect, the invention automatically does speech-to-text conversion of phone numbers spoken within a predetermined time of detecting data indicative of a three-way call event while monitoring a phone call from a prison inmate. In another aspect, the invention automatically thwarts attempts of prison inmates to use re-dialing services. In another aspect, the invention automatically tags audio data retrieved from a database, by steganographically encoding into the audio data the identity of the official retrieving the audio data.
-
公开(公告)号：US20170295212A1
公开(公告)日：2017-10-12
申请号：US15594150
申请日：2017-05-12
Applicant: Global Tel*Link Corporation
Inventor： Stephen Lee HODGE
CPC classification number: H04L65/1083 , G06K9/00288 , G06K9/00617 , H04M3/2281 , H04M3/42221 , H04M2201/41 , H04M2201/50 , H04M2203/303 , H04M2203/558 , H04M2203/60 , H04M2203/6054 , H04N7/141 , H04N7/155
Abstract: A system is described herein that facilitates the monitoring of inmate communications. The system provides a remotely-accessible means for a reviewer to monitor a call between an inmate and another person. The system includes a monitoring server and a monitoring station. The monitoring server is configured to receive a call and call information from a communication center arid process the call for monitoring, schedule a review of the call; and store the call, the call information, and scheduling data. The monitoring station is configured to receive the call and the call information from the monitoring server based on the scheduling data, and to display the identifying information and facilitate the review of the call.
-
公开(公告)号：US20170251102A1
公开(公告)日：2017-08-31
申请号：US15592952
申请日：2017-05-11
Applicant: Global Tel*Link Corporation
Inventor： Stephen Lee HODGE
CPC classification number: H04M3/382 , A61K31/435 , A61K31/44 , A61K31/505 , G06F17/30256 , G06F17/30259 , G06F17/30268 , G06F17/30528 , G06F17/30743 , G06F17/30876 , G06K7/10366 , G06K7/10396 , G06K9/00288 , G06K9/6212 , G06K19/10 , H04M1/67 , H04M1/72572 , H04M3/20 , H04M3/2218 , H04M3/2281 , H04M3/38 , H04M3/385 , H04M3/42025 , H04M3/42221 , H04M2201/41 , H04M2201/42 , H04M2203/305 , H04M2203/558 , H04M2203/6054 , H04N5/33
Abstract: Disclosed is a secure telephone call management system for authenticating users of a telephone system in an institutional facility. Authentication of the users is accomplished by using a personal identification number, preferably in conjunction with speaker independent voice recognition and speaker dependent voice identification. When a user first enters the system, the user speaks his or her name which is used as a sample voice print. During each subsequent use of the system, the user is required to speak his or her name. Voice identification software is used to verify that the provided speech matches the sample voice print. The secure system includes accounting software to limit access based on funds in a user's account or other related limitations. Management software implements widespread or local changes to the system and can modify or set any number of user account parameters.
-
-
-
-
-
-
-
-
-
Search Results
541
records
(took 0.042 seconds)
