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    OMNI-PLATFORM QUESTION ANSWERING SYSTEM
    12.
    发明申请
    OMNI-PLATFORM QUESTION ANSWERING SYSTEM 审中-公开

    公开(公告)号：US20190138660A1

    公开(公告)日：2019-05-09

    申请号：US15803698

    申请日：2017-11-03

    Applicant: salesforce.com, inc.

    Inventor： Peter Francis White ,  Michael Micucci ,  Scott Douglas White ,  Weiping Peng ,  Anjan Goswami ,  Pranav Suresh Shah ,  Prakash Mallick ,  Pingping Xiu ,  Zhenhua Xu

    IPC: G06F17/30

    Abstract: Methods, systems, and devices for processing and answering a natural language query at a database server are described. An end user may submit a question in natural language over a communication platform. An answer engine running on the database server may receive the question, and may process the content of the question using natural language processing (NLP) techniques. The answer engine may construct a search query based on the NLP, and may retrieve a set of documents from a database using the search query. The answer engine may rank the documents, prune the number of documents, modify the documents for the given communication platform, or perform any combination of these functions. In some cases, an intermediate user may review the documents, and may select one or more documents for publication. The answer engine may send the selected documents to the end user as answers in response to the question.

    RECOMMENDATION PLATFORM
    13.
    发明申请
    RECOMMENDATION PLATFORM 审中-公开
    推荐平台

    公开(公告)号：US20160104067A1

    公开(公告)日：2016-04-14

    申请号：US14709218

    申请日：2015-05-11

    Applicant: salesforce.com, inc.

    Inventor： Zhenhua Xu ,  Joel Palmert ,  Johan Philip Magnusson ,  Rasmus Mencke ,  Scott Douglas White ,  Zandra Hird ,  Ziwei Chen ,  Kapil Agarwal ,  Adam McCormick Doti ,  Arthur Albert Louie ,  Kamyar Seradjfar ,  Paul Gene Byrne ,  Runying Mao ,  Weiping Peng

    IPC: G06N5/02 ,  G06F17/30 ,  H04L29/08

    CPC classification number: G06F16/951 ,  H04L67/22 ,  H04L67/306

    Abstract: Disclosed are some examples of systems, apparatus, methods and storage media for providing customized recommendations to users. Some implementations more particularly relate to a recommendation platform that enables authorized third parties to create, customize and add new recommendations that are then available to be served to target users or audiences of users. Some implementations further relate to a recommendation platform that enables authorized users to define audiences, scheduling settings, scheduling policies, and rules to customize or influence the provision of associated recommendations to the users. The recommendation platform includes a recommendation engine that serves the recommendations to users based on such defined audiences, scheduling settings, policies or other rules.

    Abstract translation: 公开了用于向用户提供定制推荐的系统，装置，方法和存储介质的一些示例。 一些实施方式更具体地涉及一种推荐平台，其使得授权的第三方能够创建，定制和添加新的建议，然后可以向目标用户或用户的受众服务。 一些实施方式进一步涉及推荐平台，其使得授权用户能够定义观众，调度设置，调度策略和规则以定制或影响向用户提供相关推荐。 推荐平台包括一个推荐引擎，根据这些定义的受众，计划设置，策略或其他规则向用户提供建议。

    Extraction of keywords for generating multiple search queries
    19.
    发明授权
    Extraction of keywords for generating multiple search queries 有权

    公开(公告)号：US10853395B2

    公开(公告)日：2020-12-01

    申请号：US16140443

    申请日：2018-09-24

    Applicant: salesforce.com, inc.

    Inventor： Aditya Sakhuja ,  Pingping Xiu ,  Weiping Peng ,  Edgar Gerardo Velasco ,  Anjan Goswami

    IPC: G06F16/33 ,  G06F16/338 ,  G06F16/35

    Abstract: A method is provided for providing a final result set to a user. In some embodiments, the method includes receiving from the user an input question directed to an organization belonging to a particular category. The method includes applying a plurality of rules to the input question, at least one rule being assigned a weight dependent on the particular category to which the organization belongs. The method further includes extracting, based on applying the plurality of rules, multiple collections of keywords and generating a plurality of search queries. Each search query includes a different collection of keywords. The method also includes submitting the plurality of search queries to a database and in response, receiving multiple result sets from the database. The method further includes in response to the input question, providing a final result including a subset of documents included in the multiple result sets to the user.

    GENERATING OR UPDATING CROSS-COMMUNITY STREAMS
    20.
    发明申请
    GENERATING OR UPDATING CROSS-COMMUNITY STREAMS 审中-公开

    公开(公告)号：US20190095054A1

    公开(公告)日：2019-03-28

    申请号：US15717749

    申请日：2017-09-27

    Applicant: salesforce.com, inc.

    Inventor： Weiping Peng ,  HuaSheng Su ,  Jennifer Yang ,  Paul Gene Byrne ,  Rasmus Mencke ,  David Gary Mendelson

    IPC: G06F3/0482 ,  G06F17/30 ,  G06Q30/00 ,  G06F3/0485

    Abstract: Disclosed are examples of systems, apparatus, methods and computer program products for generating or updating cross-community streams. A plurality of communities can be maintained on behalf of a plurality of member organizations. Members of each community can have access to a corresponding set of records. One or more selections operable to assign one or more records to one or more cross-community streams can be displayed in a user interface on a display of a device of a first user. A first request from the first user to assign a first set of one or more records to a first cross-community stream can be processed. The first cross-community stream can be generated or updated.

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