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公开(公告)号：US20230036906A1
公开(公告)日：2023-02-02
申请号：US17870084
申请日：2022-07-21
Inventor： Duane Lee Marzinzik , Eric R. Moore , Gregory D. Carter , Harsh Lalwani , Matthew Mifflin , Padmaja Uppaluri , Ryan Jewell , Richard J. Lovings
Abstract: A method for identifying entities may include, during a voice communication with a caller via a caller device, sending to the caller device a first voice prompt that asks the caller to identify a particular entity, receiving from the caller device caller input data indicative of a voice response of the caller, and analyzing the caller input data to determine a set of words spoken by the caller. The method may also include, for each segment of two or more segments of the set of words, determining a level of string matching between the segment and a corresponding segment in a record stored in a database, determining, and based upon the levels of string matching, a level of match certainty for the particular entity from among at least three possible levels of match certainty, and/or selecting, based upon the level of match certainty, a pathway of the algorithmic dialog.
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公开(公告)号：US20230025655A1
公开(公告)日：2023-01-26
申请号：US17870081
申请日：2022-07-21
Inventor： Duane Lee Marzinzik , Eric R. Moore , Gregory D. Carter , Harsh Lalwani , Matthew Mifflin , Padmaja Uppaluri , Ryan Jewell , Richard J. Lovings
Abstract: A method for facilitating user interactions with a social network platform may include receiving user input data indicative of a voice input of a user, determining, by processing the user input data using one or more natural language processing models, one or more intents of the user, generating, based upon the one or more intents of the user, one or more voice messages, and/or providing the one or more voice messages to a personal voice assistant configured to communicate with the social network platform.
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公开(公告)号：US20220108568A1
公开(公告)日：2022-04-07
申请号：US17553019
申请日：2021-12-16
Inventor： Eric Bellas , Shawn M. Call , Gregory D. Carter , Ronald R. Duehr , Jeffrey David Hevrin , Sara Elizabeth Collins
IPC: G07C5/08 , G08B5/22 , H04Q9/00 , G06Q40/08 , H04M1/72412
Abstract: A method includes receiving initial sensor data and additional sensor data; and generating combined sensor data. A computing device for includes one or more processors; and one or more memories coupled to the one or more processors, the one or more memories including non-transitory computer executable instructions stored therein that, when executed by the one or more processors, cause the one or more processors to: receive initial sensor data and additional sensor data; and generate combined sensor data. A computer readable storage medium includes non-transitory computer readable instructions stored thereon for generating data regarding a vehicle crash, wherein the instructions when executed on one or more processors cause the one or more processors to: receive initial sensor data and additional sensor data; and generate combined sensor data.
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Patent Agency Ranking
公开(公告)号：US10231110B1
公开(公告)日：2019-03-12
申请号：US15895777
申请日：2018-02-13
Inventor： Shawn M. Call , Michael Shawn Jacob , Scott T. Christensen , Jackie O. Jordan, II , Gregory D. Carter , Shawn C. Bennett
Abstract: A crash detection system is disclosed that utilizes a mobile computing device to detect a vehicular accident via one or more sensors integrated into the mobile computing device. The system monitors the sensor metrics measured by one or more sensors and generates an event sensor profile that may include the plurality of sensor metrics and additional status data, such as an indication of whether the mobile computing device was located within a vehicle when the event occurred. By comparing the plurality of sensor metrics to other crash sensor metrics, a determination may be made whether the event requires emergency assistance, which may be confirmed by determining whether the data included in the event sensor profile meets one or more exception conditions. If the event requires emergency assistance and an exception condition is not met, the mobile computing device may place a call to the appropriate emergency response personnel.
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公开(公告)号：US12212712B2
公开(公告)日：2025-01-28
申请号：US17870076
申请日：2022-07-21
Inventor： Duane Lee Marzinzik , Eric R. Moore , Gregory D. Carter , Harsh Lalwani , Matthew Mifflin , Padmaja Uppaluri , Ryan Jewell , Richard J. Lovings
IPC: H04M3/493 , G06F3/16 , G06F40/35 , G10L15/04 , G10L15/18 , G10L15/183 , G10L15/22 , G10L15/26 , G10L15/30 , G10L25/63 , H04L51/52 , H04M3/42
Abstract: A method for facilitating reviews of caller interactions with an intelligent voice interface may include receiving raw voice data representing dialog between one or more callers and the intelligent voice interface during one or more respective voice calls, determining, by processing text translation of the raw voice data using one or more natural language processing models, one or more intents of the one or more callers during the one or more voice calls, generating one or more event labels indicative of one or more events associated with the one or more voice calls, and causing a user interface to be presented on a display device. The user interface may enable a user to (i) listen to the raw voice data, (ii) view the one or more intents, and/or (iii) view the one or more event labels.
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公开(公告)号：US20230040790A1
公开(公告)日：2023-02-09
申请号：US17870071
申请日：2022-07-21
Inventor： Duane Lee Marzinzik , Eric R. Moore , Gregory D. Carter , Harsh Lalwani , Matthew Mifflin , Padmaja Uppaluri , Ryan Jewell , Richard J. Lovings
Abstract: A method for responding to inferred caller states during dialog with an intelligent voice interface configured to lead callers through pathways of an algorithmic dialog may include, during a voice communication with a caller via a caller device, receiving from the caller device caller input data indicative of a voice input of the caller, and determining, by processing the caller input data, an inferred state of the caller. Determining the inferred state of the caller may include analyzing one or more characteristics, other than textual content, of the voice input. The method may also include selecting a pathway through the algorithmic dialog based upon the inferred state of the caller.
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公开(公告)号：US20230028693A1
公开(公告)日：2023-01-26
申请号：US17870062
申请日：2022-07-21
Inventor： Duane Lee Marzinzik , Eric R. Moore , Gregory D. Carter , Harsh Lalwani , Matthew Mifflin , Padmaja Uppaluri , Ryan Jewell , Richard J. Lovings
IPC: H04M3/493 , G10L15/22 , G10L15/183
Abstract: In a method for handling out-of-sequence caller dialog, an intelligent voice interface is configured to lead callers through pathways of an algorithmic dialog that includes available voice prompts for requesting different types of caller information. The method may include, during a voice communication with a caller via a caller device, receiving from the caller device caller input data indicative of a voice input of the caller, without having first provided to the caller device any voice prompt that requests a first type of caller information, and determining, by processing the caller input data, that the voice input includes caller information of the first type. The method also includes after determining that the voice input includes the caller information of the first type, bypassing one or more voice prompts, of the available voice prompts, that request the first type of caller information.
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公开(公告)号：US20230022302A1
公开(公告)日：2023-01-26
申请号：US17870076
申请日：2022-07-21
Inventor： Duane Lee Marzinzik , Eric R. Moore , Gregory D. Carter , Harsh Lalwani , Matthew Mifflin , Padmaja Uppaluri , Ryan Jewell , Richard J. Lovings
Abstract: A method for facilitating reviews of caller interactions with an intelligent voice interface may include receiving raw voice data representing dialog between one or more callers and the intelligent voice interface during one or more respective voice calls, determining, by processing text translation of the raw voice data using one or more natural language processing models, one or more intents of the one or more callers during the one or more voice calls, generating one or more event labels indicative of one or more events associated with the one or more voice calls, and causing a user interface to be presented on a display device. The user interface may enable a user to (i) listen to the raw voice data, (ii) view the one or more intents, and/or (iii) view the one or more event labels.
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