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1.发明公开公开(公告)号：US20240086148A1
公开(公告)日：2024-03-14
申请号：US18502875
申请日：2023-11-06
Inventor： Duane L. Marzinzik , Matthew Mifflin , Christopher Burkiewicz
IPC: G06F3/16 , G06F3/0488 , G06Q40/08
CPC classification number: G06F3/167 , G06F3/0488 , G06Q40/08
Abstract: A multi-mode conversational computer system for implementing multiple simultaneous, nearly simultaneous or semi-simultaneous conversations and/or exchanges of information or receipt of user input. The computer system includes: (1) one or more processors and/or transceivers, and one or more memory units; (2) a touch display screen having a graphical user interface configured to accept user touch input; and/or (3) a voice bot configured to accept user voice input. A user engages in at least two separate exchanges of information/data with the computer system simultaneously, nearly simultaneously, or nearly at the same time via the touch display screen and the voice bot.
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2.发明公开公开(公告)号：US20240281677A1
公开(公告)日：2024-08-22
申请号：US18242719
申请日：2023-09-06
Inventor： Matthew Mifflin
Abstract: Systems and methods for creating an interactive knowledge base are disclosed herein. An exemplary computer-implemented method may include connecting a training module configured to train a machine learning (ML) chatbot to a communication channel associated with the communication system. The exemplary method further includes aggregating, by executing the training module, a set of data corresponding to the communication system from a plurality of communications utilizing the communication channel. The exemplary method further includes training the ML chatbot with the set of data corresponding to the communication system as inputs to generate a plurality of training responses as outputs, wherein the plurality of training responses represent responses to hypothetical prompts related to the data corresponding to the communication system; and connecting the ML chatbot to one or more live communication channels of the communication system to generate predicted responses to live prompts received across the one or more live communication channels.
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3.发明公开公开(公告)号：US20240080282A1
公开(公告)日：2024-03-07
申请号：US18502898
申请日：2023-11-06
Inventor： Duane L. Marzinzik , Matthew Mifflin , Christopher Burkiewicz
CPC classification number: H04L51/02 , G06F3/0412 , G06F3/0416 , G06Q40/08 , G10L13/027 , G10L15/1822 , G10L15/22 , G10L15/26
Abstract: A multi-mode conversational computer system for implementing multiple simultaneous, nearly simultaneous, or semi-simultaneous conversations and/or exchanges of information or receipt of user input includes at least one processor and/or transceiver in communication with at least one memory device; a voice bot configured to accept user voice input and provide voice output; and/or at least one input and output communication channel. The at least one input and output communication channel is configured to communicate with the user via a first channel of the at least one input and output communication channel and the voice bot simultaneously, nearly simultaneously, or nearly at the same time.
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公开(公告)号：US12155794B2
公开(公告)日：2024-11-26
申请号：US17870062
申请日：2022-07-21
Inventor： Duane Lee Marzinzik , Eric R. Moore , Gregory D. Carter , Harsh Lalwani , Matthew Mifflin , Padmaja Uppaluri , Ryan Jewell , Richard J. Lovings
IPC: H04M3/493 , G06F3/16 , G06F40/35 , G10L15/04 , G10L15/18 , G10L15/183 , G10L15/22 , G10L15/26 , G10L15/30 , G10L25/63 , H04L51/52 , H04M3/42
Abstract: In a method for handling out-of-sequence caller dialog, an intelligent voice interface is configured to lead callers through pathways of an algorithmic dialog that includes available voice prompts for requesting different types of caller information. The method may include, during a voice communication with a caller via a caller device, receiving from the caller device caller input data indicative of a voice input of the caller, without having first provided to the caller device any voice prompt that requests a first type of caller information, and determining, by processing the caller input data, that the voice input includes caller information of the first type. The method also includes after determining that the voice input includes the caller information of the first type, bypassing one or more voice prompts, of the available voice prompts, that request the first type of caller information.
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5.发明公开公开(公告)号：US20240096310A1
公开(公告)日：2024-03-21
申请号：US18502887
申请日：2023-11-06
Inventor： Duane L. Marzinzik , Matthew Mifflin , Christopher Burkiewicz
CPC classification number: G10L15/01 , G10L15/02 , G10L15/1815 , G10L15/22
Abstract: A computer system for analyzing voice bots. The computer system is programmed to: (1) store a plurality of completed conversations, wherein each conversation of the plurality of completed conversations includes a plurality of interactions between a user and a voice bot; (2) analyze the plurality of completed conversations; (3) determine a score for each completed conversation based upon the analysis, the score indicating a quality metric for the corresponding conversation; and/or (4) generate a report based upon the plurality of scores for the plurality of completed conversations.
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Patent Agency Ranking
公开(公告)号：US20230032155A1
公开(公告)日：2023-02-02
申请号：US17870067
申请日：2022-07-21
Inventor： Duane Lee Marzinzik , Eric R. Moore , Gregory D. Carter , Harsh Lalwani , Matthew Mifflin , Padmaja Uppaluri , Ryan Jewell , Richard J. Lovings
Abstract: A method provides identification of relevant caller dialog with an intelligent voice interface configured to lead callers through pathways of an algorithmic dialog including available voice prompts. The method may include, during a voice communication with a caller, receiving from the caller device caller input data indicative of a voice input of the caller, and determining, by processing the caller input data, that a first portion of the voice input is intended to convey caller information to the intelligent voice interface, and that a second portion of the voice input is not intended to convey caller information. The method may also include identifying relevant caller information by analyzing the first portion of the voice input without the second portion of the voice input, and storing the relevant caller information in a database and/or selecting a pathway through the algorithmic dialog based upon the relevant caller information.
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7.发明公开公开(公告)号：US20240281706A1
公开(公告)日：2024-08-22
申请号：US18242691
申请日：2023-09-06
Inventor： Duane Lee Marzinzik , Matthew Mifflin , Trystan Bates-Maricle , Ryan Jewell
CPC classification number: G06N20/00 , G06F16/3344 , G10L13/02 , G10L15/063 , G10L15/1815 , G10L15/22 , G10L15/30
Abstract: Techniques for improving automated communication system responses are disclosed herein. An exemplary computer-implemented method may include receiving a user query from a user; and determining, by executing a machine learning (ML) chatbot, a stylistic scheme and a contextual scheme for a response to the user query, wherein the ML chatbot is trained with a plurality of training user queries as inputs to generate a plurality of training responses as outputs. The exemplary computer-implemented method may further include generating, by executing the ML chatbot, the response to the user query that is articulated in accordance with the stylistic scheme and the contextual scheme. The exemplary computer-implemented method may further include causing the response to be conveyed to the user.
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公开(公告)号：US20230036906A1
公开(公告)日：2023-02-02
申请号：US17870084
申请日：2022-07-21
Inventor： Duane Lee Marzinzik , Eric R. Moore , Gregory D. Carter , Harsh Lalwani , Matthew Mifflin , Padmaja Uppaluri , Ryan Jewell , Richard J. Lovings
Abstract: A method for identifying entities may include, during a voice communication with a caller via a caller device, sending to the caller device a first voice prompt that asks the caller to identify a particular entity, receiving from the caller device caller input data indicative of a voice response of the caller, and analyzing the caller input data to determine a set of words spoken by the caller. The method may also include, for each segment of two or more segments of the set of words, determining a level of string matching between the segment and a corresponding segment in a record stored in a database, determining, and based upon the levels of string matching, a level of match certainty for the particular entity from among at least three possible levels of match certainty, and/or selecting, based upon the level of match certainty, a pathway of the algorithmic dialog.
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公开(公告)号：US20230025655A1
公开(公告)日：2023-01-26
申请号：US17870081
申请日：2022-07-21
Inventor： Duane Lee Marzinzik , Eric R. Moore , Gregory D. Carter , Harsh Lalwani , Matthew Mifflin , Padmaja Uppaluri , Ryan Jewell , Richard J. Lovings
Abstract: A method for facilitating user interactions with a social network platform may include receiving user input data indicative of a voice input of a user, determining, by processing the user input data using one or more natural language processing models, one or more intents of the user, generating, based upon the one or more intents of the user, one or more voice messages, and/or providing the one or more voice messages to a personal voice assistant configured to communicate with the social network platform.
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公开(公告)号：US20250088590A1
公开(公告)日：2025-03-13
申请号：US18932373
申请日：2024-10-30
Inventor： Duane Lee Marzinzik , Eric R. Moore , Gregory Dwayne Carter , Harsh Lalwani , Matthew Mifflin , Padmaja Uppaluri , Ryan Jewell , Richard J. Lovings
IPC: H04M3/493 , G06F3/16 , G06F40/35 , G10L15/04 , G10L15/18 , G10L15/183 , G10L15/22 , G10L15/26 , G10L15/30 , G10L25/63 , H04L51/52 , H04M3/42
Abstract: In a method for handling out-of-sequence caller dialog, an intelligent voice interface is configured to lead callers through pathways of an algorithmic dialog that includes available voice prompts for requesting different types of caller information. The method may include, during a voice communication with a caller via a caller device, receiving from the caller device caller input data indicative of a voice input of the caller, without having first provided to the caller device any voice prompt that requests a first type of caller information, and determining, by processing the caller input data, that the voice input includes caller information of the first type. The method also includes after determining that the voice input includes the caller information of the first type, bypassing one or more voice prompts, of the available voice prompts, that request the first type of caller information.
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