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1.发明公开公开(公告)号：US20240086148A1
公开(公告)日：2024-03-14
申请号：US18502875
申请日：2023-11-06
Inventor： Duane L. Marzinzik , Matthew Mifflin , Christopher Burkiewicz
IPC: G06F3/16 , G06F3/0488 , G06Q40/08
CPC classification number: G06F3/167 , G06F3/0488 , G06Q40/08
Abstract: A multi-mode conversational computer system for implementing multiple simultaneous, nearly simultaneous or semi-simultaneous conversations and/or exchanges of information or receipt of user input. The computer system includes: (1) one or more processors and/or transceivers, and one or more memory units; (2) a touch display screen having a graphical user interface configured to accept user touch input; and/or (3) a voice bot configured to accept user voice input. A user engages in at least two separate exchanges of information/data with the computer system simultaneously, nearly simultaneously, or nearly at the same time via the touch display screen and the voice bot.
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2.发明公开公开(公告)号：US20240080282A1
公开(公告)日：2024-03-07
申请号：US18502898
申请日：2023-11-06
Inventor： Duane L. Marzinzik , Matthew Mifflin , Christopher Burkiewicz
CPC classification number: H04L51/02 , G06F3/0412 , G06F3/0416 , G06Q40/08 , G10L13/027 , G10L15/1822 , G10L15/22 , G10L15/26
Abstract: A multi-mode conversational computer system for implementing multiple simultaneous, nearly simultaneous, or semi-simultaneous conversations and/or exchanges of information or receipt of user input includes at least one processor and/or transceiver in communication with at least one memory device; a voice bot configured to accept user voice input and provide voice output; and/or at least one input and output communication channel. The at least one input and output communication channel is configured to communicate with the user via a first channel of the at least one input and output communication channel and the voice bot simultaneously, nearly simultaneously, or nearly at the same time.
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3.发明公开公开(公告)号：US20240096310A1
公开(公告)日：2024-03-21
申请号：US18502887
申请日：2023-11-06
Inventor： Duane L. Marzinzik , Matthew Mifflin , Christopher Burkiewicz
CPC classification number: G10L15/01 , G10L15/02 , G10L15/1815 , G10L15/22
Abstract: A computer system for analyzing voice bots. The computer system is programmed to: (1) store a plurality of completed conversations, wherein each conversation of the plurality of completed conversations includes a plurality of interactions between a user and a voice bot; (2) analyze the plurality of completed conversations; (3) determine a score for each completed conversation based upon the analysis, the score indicating a quality metric for the corresponding conversation; and/or (4) generate a report based upon the plurality of scores for the plurality of completed conversations.
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4.发明公开公开(公告)号：US20240086652A1
公开(公告)日：2024-03-14
申请号：US18502857
申请日：2023-11-06
Inventor： Duane L. Marzinzik , Matthew Mifflin , Christopher Burkiewicz
IPC: G06F40/58
CPC classification number: G06F40/58
Abstract: A computer system includes a multimodal server and an audio handler. The audio handler is programmed to: (1) receive, from the user computer device via the multimodal server, a verbal statement of a user including a plurality of words; (2) translate the verbal statement into text; (3) select a bot to analyze the translated text; (4) generate an audio response from a text response provided by executing the bot selected for the translated text to generate the text response, wherein the audio response is a response to the user; and (5) transmit the audio response to the multimodal server. The multimodal server is programmed to: (1) receive the audio response to the user's verbal statement from the audio handler; (2) enhance the audio response; and (3) cause the enhanced audio response to be communicated to the enhanced response to the user via the user computer device.
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