公开(公告)号：US10187761B2

公开(公告)日：2019-01-22

申请号：US15825822

申请日：2017-11-29

Applicant: Heywire, inc.

Inventor： Eugene Lee Lew

IPC: H04M3/42 ,  H04W4/14 ,  H04L12/58 ,  H04M3/51

Abstract: A method and system enables converting Application-to-Person (A2P) messaging to Person-to-Person (P2P) messaging. Customer replies to short code A2P messages are diverted to alternate destinations in an enterprise. Enterprise destinations include call center operations and data enabled devices in various departments in an enterprise. Information collected from the reply messages can be used to determine the appropriate destination and can be used to analyze support and marketing statistics.

公开(公告)号：US20180084393A1

公开(公告)日：2018-03-22

申请号：US15825822

申请日：2017-11-29

Applicant: Heywire, Inc.

Inventor： Eugene Lee Lew

IPC: H04W4/14 ,  H04M3/51 ,  H04L12/58 ,  H04M3/42

CPC classification number: H04W4/14 ,  H04L51/12 ,  H04L51/14 ,  H04M3/42382 ,  H04M3/5141 ,  H04M2203/406 ,  H04M2203/556

Abstract: A method and system enables converting Application-to-Person (A2P) messaging to Person-to-Person (P2P) messaging. Customer replies to short code A2P messages are diverted to alternate destinations in an enterprise. Enterprise destinations include call center operations and data enabled devices in various departments in an enterprise. Information collected from the reply messages can be used to determine the appropriate destination and can be used to analyze support and marketing statistics.

公开(公告)号：US20160323725A1

公开(公告)日：2016-11-03

申请号：US14700325

申请日：2015-04-30

Applicant: HeyWire, Inc.

Inventor： Eugene Lee Lew

IPC: H04W4/14 ,  H04L12/58 ,  H04M3/51 ,  H04L29/08

CPC classification number: H04W4/14 ,  H04L51/12 ,  H04L51/14 ,  H04M3/42382 ,  H04M3/5141 ,  H04M2203/406 ,  H04M2203/556

Abstract: A method and system enables converting Application-to-Person (A2P) messaging to Person-to-Person (P2P) messaging. Customer replies to short code A2P messages are diverted to alternate destinations in an enterprise. Enterprise destinations include call center operations and data enabled devices in various departments in an enterprise. Information collected from the reply messages can be used to determine the appropriate destination and can be used to analyze support and marketing statistics.

Abstract translation: 一种方法和系统使得将应用程序到人员（A2P）的消息转换为个人（P2P）消息传递。 客户对短码A2P消息的回复被转移到企业中的备用目的地。 企业目的地包括企业中各个部门的呼叫中心操作和启用数据的设备。 从回复信息收集的信息可用于确定适当的目的地，并可用于分析支持和营销统计。

公开(公告)号：US20160255041A1

公开(公告)日：2016-09-01

申请号：US15147948

申请日：2016-05-06

Applicant: HeyWire, Inc.

Inventor： Eugene Lee Lew ,  Gary M. Lauder ,  Vasileios John Gianoukos

IPC: H04L12/58 ,  H04W4/14

Abstract: A social messaging hub provides communication services for a data enabled device having Internet network access capabilities. The social messaging hub communicates with the data enabled device over the Internet or cellular data networks, and interfaces with a message infrastructure including mobile carriers, message aggregators, message exchanges and various specialized social messaging services to enable bi-directional messaging communication. The user is given a registered phone number and unique IP addressable identification which serve as a source and destination identifier of the associated data enabled device. Messages may originate in or be delivered to other users' mobile telephones or in similarly equipped and provisioned IP data enabled devices. An application operating on the IP enabled device determines in conjunction with the social messaging hub a mode of transmission as a function of parameters including device location and destination of a message.

Abstract translation: 社交消息中心为具有因特网网络访问能力的数据启用设备提供通信服务。 社交消息中心通过因特网或蜂窝数据网络与数据启用设备进行通信，并与包括移动运营商，消息聚合器，消息交换和各种专门的社交消息服务的消息基础设施进行接口以实现双向消息通信。 用户被给予注册的电话号码和唯一的IP可寻址标识，其用作相关联的数据使能设备的源和目的地标识符。 消息可以发起或传送给其他用户的移动电话或类似装备和配置的启用IP数据的设备。 在启用IP的设备上运行的应用程序与社交消息中心一起确定作为包括消息的设备位置和目的地的参数的函数的传输模式。

公开(公告)号：US12238246B2

公开(公告)日：2025-02-25

申请号：US17359225

申请日：2021-06-25

Applicant: HEYWIRE, INC.

Inventor： Eugene Lee Lew ,  Vasileios John Gianoukos ,  Kenneth Norman Heim

IPC: H04W4/00 ,  H04M3/51 ,  H04W4/14

Abstract: A method and system enables communications with a call center via SMS/MMS and provides an additional communications channel to communicate with the call center in addition to voice, Internet email/IM chat and fax. The call center obtains location information and images from a customer using SMS messages and web pages via a messaging hub.

公开(公告)号：US20220417361A1

公开(公告)日：2022-12-29

申请号：US17359225

申请日：2021-06-25

Applicant: HEYWIRE, INC.

Inventor： Eugene Lee Lew ,  Vasileios John Gianoukos ,  Kenneth Norman Heim

IPC: H04M3/51 ,  H04W4/14

Abstract: A method and system enables communications with a call center via SMS/MMS and provides an additional communications channel to communicate with the call center in addition to voice, Internet email/IM chat and fax. The call center obtains location information and images from a customer using SMS messages and web pages via a messaging hub.

公开(公告)号：US10455377B2

公开(公告)日：2019-10-22

申请号：US14933220

申请日：2015-11-05

Applicant: Heywire, Inc.

Inventor： Eugene Lee Lew ,  Vasileios John Gianoukos

IPC: H04W4/00 ,  H04W4/14 ,  H04L29/12 ,  H04L12/58 ,  G06F3/0484 ,  G06Q50/00 ,  H04W4/21 ,  H04W8/26 ,  H04W60/00 ,  H04W76/10

Abstract: A social messaging hub provides communication services for a data enabled device having Internet network access capabilities such as a portable media player, personal digital assistant, a Wi-Fi mobile platform, a tablet computer, portable e-Reader, a personal computer, a laptop and a netbook computer. The social messaging hub communicates with the data enabled device over the Internet or cellular data networks, and interfaces with a message infrastructure including mobile carriers, message aggregators, message exchanges and various specialized social messaging services. Messages may originate in or be delivered to other users' mobile telephones or in similarly equipped and provisioned IP data enabled devices. The social messaging hub can provide a predetermined auto-reply response and retain messages for a timed duration in a message retention queue when requested by a user. Messages may be viewed with a data enabled device application at various zoom levels.

公开(公告)号：US20160321245A1

公开(公告)日：2016-11-03

申请号：US14700339

申请日：2015-04-30

Applicant: HeyWire, Inc.

Inventor： Thomas Brett Chisholm ,  James Hunt ,  Eugene Lee Lew

IPC: G06F17/28 ,  G06F17/27 ,  H04W4/14 ,  H04M3/42 ,  H04M3/51 ,  H04M3/523

CPC classification number: G06F17/289 ,  G06F17/2705 ,  G06F17/275 ,  H04M3/42382 ,  H04M3/5141 ,  H04M3/523 ,  H04M2203/2061 ,  H04M2242/12 ,  H04M2250/58 ,  H04W4/14

Abstract: A method and system enables language translation and routing of Person-to-Person (P2P) messages. Customer messages are diverted to various alternate destinations in an enterprise based on the language of the messages. Enterprise alternate destinations include language capable call center customer service representatives (CSRs), language specialized call centers, and personnel in various departments in an enterprise having language skills. The CSRs and other personnel can communicate through the call centers or using data enabled devices. Information collected from the messages can be used to determine the appropriate destination.

Abstract translation: 一种方法和系统使得能够进行人对人（P2P）消息的语言翻译和路由。 客户消息根据消息的语言转移到企业中的各种备用目的地。 企业备用目的地包括具有语言能力的呼叫中心客户服务代表（CSR），语言专业呼叫中心以及具有语言技能的企业的各个部门的人员。 CSR和其他人员可以通过呼叫中心或使用启用数据的设备进行通信。 从消息收集的信息可用于确定适当的目的地。