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公开(公告)号：US20230090203A1
公开(公告)日：2023-03-23
申请号：US17476916
申请日：2021-09-16
Applicant: Cisco Technology, Inc.
Inventor： Zizhen Gao , David C. White, JR. , Chidambaram Arunachalam , Carlos M. Pignataro
Abstract: Methods are provided in which a cloud portal, serving as an orchestrator device, obtains a request for diagnostics data to monitor performance of a cloud-based service executing in a provider cloud network and accessed by a client device in an enterprise network and obtains service information about a plurality of assets involved in providing the cloud-based service. The plurality of assets are managed by at least a first cloud-based management entity and a second cloud-based management entity. The methods further include collecting the diagnostics data about the plurality of assets based on the service information, aggregating the diagnostics data to form a multi-cloud diagnostics data, and determining the performance of the cloud-based service based on the multi-cloud diagnostics data.
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12.发明申请公开(公告)号：US20230064763A1
公开(公告)日：2023-03-02
申请号：US17461339
申请日：2021-08-30
Applicant: Cisco Technology, Inc.
Inventor： Zizhen Gao , David C. White, JR. , Carlos M. Pignataro , Chidambaram Arunachalam
Abstract: Methods are provided in which a computing device obtains telemetry data associated with a network technology used in an enterprise network and an enterprise network profile that includes information about the complexity of the enterprise network. The network technology is deployed at one or more devices of the enterprise network. The methods further include the computing device determining, based on the telemetry data, for each deployment of the network technology, a current stage from a plurality of stages of an adoption lifecycle to which the network technology progressed, determining a time estimate for completing the current stage of the adoption lifecycle, based on the enterprise network profile and an adoption benchmark generated from a plurality of activities performed for progressing along the adoption lifecycle, and evaluating an adoption of the network technology, using the time estimate, to progress the network technology along the lifecycle.
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13.发明申请公开(公告)号：US20210409352A1
公开(公告)日：2021-12-30
申请号：US17034774
申请日：2020-09-28
Applicant: Cisco Technology, Inc.
Inventor： Chidambaram Arunachalam , Gonzalo Salgueiro , David deMilo , Kevin Elrod , Felipe De Mello , Carlos M. Pignataro
Abstract: A system and method for creating a context-aware, conversational chat bot or agent in multi-party conversations where participants have different levels of security access to information and the bot operates in one or more modes depending on the business context of the multi-user collaboration virtual workspace. The methods include adding a bot, as a participant, to a virtual workspace that is a multi-user collaboration workspace, obtaining, at a bot application server, context of the virtual workspace, setting, by the bot application server, a skill set for the bot from among a plurality of skill sets. The skill set varies based on the context of the virtual workspace. The methods further include configuring, by the bot application server, the bot to perform at least one task in the virtual workspace based on the skill set.
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公开(公告)号：US10225313B2
公开(公告)日：2019-03-05
申请号：US15663658
申请日：2017-07-28
Applicant: Cisco Technology, Inc.
Inventor： Chidambaram Arunachalam , Gonzalo Salgueiro , Nagendra Kumar Nainar , Eric Chen , Keith Griffin
IPC: H04M1/24 , H04M3/08 , H04M3/22 , H04L29/06 , H04L12/24 , H04L29/08 , H04L12/911 , H04M7/00 , H04L12/26
Abstract: Disclosed is a system, method and computer readable medium enabling collaboration service providers to more accurately predict packet loss, jitter and delay based on current session, historical session and user location parameters. The prediction can be used to forecast the occurrence of poor media quality at the current location and potential future locations.
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公开(公告)号：US20240236192A9
公开(公告)日：2024-07-11
申请号：US17972208
申请日：2022-10-24
Applicant: Cisco Technology, Inc.
Inventor： Chidambaram Arunachalam , Nagendra Kumar Nainar , Gonzalo Salgueiro
IPC: H04L67/141 , H04L43/12
CPC classification number: H04L67/141 , H04L43/12
Abstract: In one embodiment, a device may obtain a media topology of nodes involved in a collaboration session. The device may cause each of a plurality of probes to be provisioned to a corresponding node of the nodes involved in the collaboration session to perform a test of a corresponding segment of the media topology, and each of the plurality of probes may be associated to a session identifier of the collaboration session. The device may determine observability information based on results of the plurality of probes for each segment of the media topology, and the results may include an indication of the session identifier. The device may correlate the observability information to the collaboration session based on the indication of the session identifier.
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Patent Agency Ranking
公开(公告)号：US20240137420A1
公开(公告)日：2024-04-25
申请号：US17972208
申请日：2022-10-23
Applicant: Cisco Technology, Inc.
Inventor： Chidambaram Arunachalam , Nagendra Kumar Nainar , Gonzalo Salgueiro
IPC: H04L67/141 , H04L43/12
CPC classification number: H04L67/141 , H04L43/12
Abstract: In one embodiment, a device may obtain a media topology of nodes involved in a collaboration session. The device may cause each of a plurality of probes to be provisioned to a corresponding node of the nodes involved in the collaboration session to perform a test of a corresponding segment of the media topology, and each of the plurality of probes may be associated to a session identifier of the collaboration session. The device may determine observability information based on results of the plurality of probes for each segment of the media topology, and the results may include an indication of the session identifier. The device may correlate the observability information to the collaboration session based on the indication of the session identifier.
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公开(公告)号：US20240118960A1
公开(公告)日：2024-04-11
申请号：US17963478
申请日：2022-10-11
Applicant: Cisco Technology, Inc.
Inventor： Chidambaram Arunachalam , Nagendra Kumar Nainar , Gonzalo Salgueiro
CPC classification number: G06F11/0769 , G06F3/165 , G06F11/0736
Abstract: In one embodiment, an illustrative method herein may comprise: obtaining, by a device, a plurality of indications of errors experienced by a bot performing tasks, wherein each of the plurality of indications includes contextual information of a corresponding error; determining, by the device, correlated errors among the errors experienced by the bot; aggregating, by the device, contextual information of each of the correlated errors into aggregated contextual data; and providing, by the device, the aggregated contextual data with an error notification for a particular correlated error.
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18.发明授权公开(公告)号：US11888790B2
公开(公告)日：2024-01-30
申请号：US17034774
申请日：2020-09-28
Applicant: Cisco Technology, Inc.
Inventor： Chidambaram Arunachalam , Gonzalo Salgueiro , David deMilo , Kevin Elrod , Felipe De Mello , Carlos M. Pignataro
IPC: H04L51/02 , H04L12/18 , H04L9/40 , H04L51/046
CPC classification number: H04L51/02 , H04L12/1822 , H04L51/046 , H04L63/102 , H04L63/105
Abstract: A system and method for creating a context-aware, conversational chat bot or agent in multi-party conversations where participants have different levels of security access to information and the bot operates in one or more modes depending on the business context of the multi-user collaboration virtual workspace. The methods include adding a bot, as a participant, to a virtual workspace that is a multi-user collaboration workspace, obtaining, at a bot application server, context of the virtual workspace, setting, by the bot application server, a skill set for the bot from among a plurality of skill sets. The skill set varies based on the context of the virtual workspace. The methods further include configuring, by the bot application server, the bot to perform at least one task in the virtual workspace based on the skill set.
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公开(公告)号：US20240031255A1
公开(公告)日：2024-01-25
申请号：US17869085
申请日：2022-07-20
Applicant: Cisco Technology, Inc.
Inventor： Chidambaram Arunachalam , David C. White, JR.
IPC: H04L41/5074 , H04L51/02 , G06F40/30
CPC classification number: H04L41/5074 , H04L51/02 , G06F40/30
Abstract: A method is provided that is performed by a computer-implemented user support bot. The method includes obtaining from a user a support request related to software and/or hardware used, or to be used, by the user; obtaining user lifecycle journey information that tracks deployment, adoption and/or use by the user of the software and/or hardware; determining a user intent for the support request based on the user lifecycle journey information when there is ambiguity as to the user intent based solely on the support request; and providing a response to the support request based on the user intent.
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公开(公告)号：US10326817B2
公开(公告)日：2019-06-18
申请号：US15385461
申请日：2016-12-20
Applicant: Cisco Technology, Inc.
Inventor： Chidambaram Arunachalam , Gonzalo Salgueiro , Ram Mohan Ravindranath , Nagendra Kumar Nainar
IPC: G06F9/38 , H04L29/06 , H04L12/26 , H04L12/851 , H04L29/08 , H04L12/931 , H04L12/853 , H04M3/51 , H04M3/42
Abstract: An example method includes establishing a communication session between a first participant and a second participant, programming, via a control plane, a stream classifier which is to process packets associated with the communication session with classification logic. The method includes receiving a first packet at the stream classifier and, when the communication session requires recording, applying the classification logic at the stream classifier to route the first packet into a chosen service function path that includes a recording service function which reports media quality data to the control plane. Based on the media quality data, the classification logic is updated to cause a migration of the communication session to a new chosen service function path.
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