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    Methods and apparatus for implementing a network call center
    14.
    发明授权
    Methods and apparatus for implementing a network call center 失效
    实现网络呼叫中心的方法和设备

    公开(公告)号：US5825870A

    公开(公告)日：1998-10-20

    申请号：US677204

    申请日：1996-07-09

    Applicant: Alec Miloslavsky

    Inventor： Alec Miloslavsky

    IPC: H04L12/58 ,  H04M3/42 ,  H04M3/51 ,  H04M7/00 ,  H04N7/14 ,  H04N7/15 ,  H04M3/58

    CPC classification number: H04N7/15 ,  H04M3/51 ,  H04M3/5125 ,  H04M3/5158 ,  H04M3/5183 ,  H04N7/148 ,  H04M2242/22 ,  H04M3/42059 ,  H04M3/42314 ,  H04M3/42323 ,  H04M7/00 ,  H04M7/0033 ,  H04Q2213/13072 ,  H04Q2213/13103 ,  H04Q2213/13385

    Abstract: A network call center hosted by a network service provider has equipment and software for providing call center services to customers of the network service provider. In a preferred embodiment internal connection points in a telephony switching apparatus at the network call center are provided and assigned to agents of customer call centers. The connection points are characterized in that a remote agent, dialing one of the connection points, is connected to the network call center until the agent intentionally disconnects. The network center tracks remote agents by the fact of connection, and provides call center services to groups of agents associated with the remote call centers. Different services may be provided to different remote call centers, and the network center tracks activities and bills the local call centers.

    Abstract translation: 由网络服务提供商托管的网络呼叫中心具有用于向网络服务提供商的客户提供呼叫中心服务的设备和软件。 在优选实施例中，网络呼叫中心处的电话交换设备中的内部连接点被提供并被分配给客户呼叫中心的代理。 连接点的特征在于，拨打其中一个连接点的远程代理连接到网络呼叫中心，直到代理有意断开连接。 网络中心通过连接事件跟踪远程代理，并将呼叫中心服务提供给与远程呼叫中心相关联的代理组。 可以向不同的远程呼叫中心提供不同的服务，并且网络中心跟踪本地呼叫中心的活动和账单。

    System for routing electronic mails
    15.
    发明授权
    System for routing electronic mails 失效
    电子邮件路由系统

    公开(公告)号：US5765033A

    公开(公告)日：1998-06-09

    申请号：US795680

    申请日：1997-02-06

    Applicant: Alec Miloslavsky

    Inventor： Alec Miloslavsky

    IPC: G06F17/30 ,  G06F13/00 ,  G06Q10/10 ,  H04L12/58 ,  H04M3/42 ,  H04M3/51 ,  H04M3/53 ,  H04M7/00 ,  H04N7/14 ,  H04N7/15

    CPC classification number: H04L12/5855 ,  G06Q10/107 ,  H04L51/14 ,  H04N7/148 ,  H04N7/15 ,  H04M2201/50 ,  H04M2242/22 ,  H04M3/42059 ,  H04M3/42323 ,  H04M3/5183 ,  H04M3/5307 ,  H04M7/0054 ,  H04M7/128

    Abstract: A system for routing electronic mails to one of a plurality of support persons in a processing center is disclosed. Each person has a skill set that is suitable for responding to a certain type of e-mails. The system comprises an e-mail server for receiving the e-mail from a sender, an information extractor for extracting relevant information from the e-mail, and a router for routing the e-mail. The system contains a database for storing information related to all persons who can answer e-mails. The system also contains a server for storing the history of all activities in the system. The router can make routing decisions based on the information stored in the database and the server.

    Abstract translation: 公开了一种用于将电子邮件路由到处理中心中的多个支持人员之一的系统。 每个人都有一个适合某种类型的电子邮件的技能。 该系统包括用于从发送者接收电子邮件的电子邮件服务器，用于从电子邮件中提取相关信息的信息提取器和用于路由电子邮件的路由器。 该系统包含一个数据库，用于存储与所有可以回答电子邮件的人有关的信息。 该系统还包含用于存储系统中所有活动的历史的服务器。 路由器可以根据存储在数据库和服务器中的信息进行路由决策。

    Shared royalty platform for content royalty management
    17.
    发明授权
    Shared royalty platform for content royalty management 有权
    用于内容版权管理的共享版权费平台

    公开(公告)号：US08296238B2

    公开(公告)日：2012-10-23

    申请号：US12940632

    申请日：2010-11-05

    Applicant: Alec Miloslavsky ,  Cal O'Kelly ,  Jacob Feldman ,  Michael Koifman

    Inventor： Alec Miloslavsky ,  Cal O'Kelly ,  Jacob Feldman ,  Michael Koifman

    IPC: G06Q30/00

    CPC classification number: G06Q10/10 ,  G06Q10/087 ,  G06Q20/085 ,  G06Q20/102 ,  G06Q30/0201 ,  G06Q30/0601 ,  G06Q30/0613

    Abstract: Systems and methods for the dynamic processing of royalties are disclosed. Sales records are processed on a transaction basis rather than in batch mode. This process also allows correction of information retroactively, rather than delaying the entire processing of the information. One embodiment includes a system comprising a message broker in communication with a plurality of clients and services, a state machine, a processor and a time manager. The message broker interacts with the processor to execute a common service based on events produced by the state machine. Another embodiment includes a method comprising providing a rate matrix, receiving a sales record from a database and calculating a royalty payment using the sales record and the rate matrix.

    Abstract translation: 公开了用于动态处理版税的系统和方法。 销售记录以交易为基础进行处理，而不是以批处理模式进行处理。 该过程还允许追溯地更正信息，而不是延迟信息的整个处理。 一个实施例包括包括与多个客户端和服务通信的消息代理的系统，状态机，处理器和时间管理器。 消息代理与处理器交互，以根据状态机产生的事件来执行公共服务。 另一实施例包括提供速率矩阵，从数据库接收销售记录并使用销售记录和速率矩阵计算使用费支付的方法。

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