Automatic call distribution with computer telephony interface enablement
    12.
    发明授权
    Automatic call distribution with computer telephony interface enablement 失效
    自动呼叫分配与计算机电话接口支持

    公开(公告)号:US06920216B2

    公开(公告)日:2005-07-19

    申请号:US10223283

    申请日:2002-08-19

    CPC classification number: H04M3/5183

    Abstract: A software ACD is described that is interposed between a switch or packet telephony environment, and an applications computer running a call processing application. The ACD may pass through primitive commands from the applications computer for direct execution by the switch or packet telephony environment, or in response to complex commands from the applications computer it may generate one or more different commands for execution by the switch or telephony environment.

    Abstract translation: 描述了介于交换机或分组电话环境和运行呼叫处理应用的应用计算机之间的软件ACD。 ACD可以通过来自应用计算机的原始命令,以便由交换机或分组电话环境直接执行,或者响应于来自应用计算机的复杂命令,其可以生成用于由交换机或电话环境执行的一个或多个不同命令。

    Method and apparatus for implementing call processing in packet telephony networks
    18.
    发明授权
    Method and apparatus for implementing call processing in packet telephony networks 有权
    用于在分组电话网络中实现呼叫处理的方法和装置

    公开(公告)号:US07372957B2

    公开(公告)日:2008-05-13

    申请号:US10328955

    申请日:2002-12-24

    CPC classification number: H04M3/5191 H04M3/51 H04M3/5166 H04M3/523 H04M7/0003

    Abstract: Various method and apparatus are provided to perform call routing, queuing and other call processing in packet telephony networks. In one embodiment, an automatic call distributor (ACD) system to perform call processing for packet telephony calls may include a call control proxy subsystem coupled to an ACD application. The call control proxy subsystem may be arranged to handle call control for packet telephony calls on behalf of one or more other subsystems or endpoints. The ACD application may control or coordinate call processing for packet telephony calls.

    Abstract translation: 提供各种方法和装置以在分组电话网络中执行呼叫路由,排队和其他呼叫处理。 在一个实施例中,为分组电话呼叫执行呼叫处理的自动呼叫分配器(ACD)系统可以包括耦合到ACD应用的呼叫控制代理子系统。 呼叫控制代理子系统可以被布置为代表一个或多个其他子系统或端点处理分组电话呼叫的呼叫控制。 ACD应用可以控制或协调分组电话呼叫的呼叫处理。

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