公开(公告)号：US09883158B2

公开(公告)日：2018-01-30

申请号：US14604915

申请日：2015-01-26

Applicant: Verint Americas Inc.

Inventor： Mortimer Hubin ,  Sylvain Ouellet

IPC: H04N9/80 ,  H04N9/898 ,  H04N5/765 ,  H04N9/82 ,  G06F17/30 ,  H04N5/93

CPC classification number: H04N9/898 ,  G06F17/30858 ,  H04N5/765 ,  H04N5/93 ,  H04N9/8205

Abstract: Methods, systems, and software are provided herein that allow for storing a data file in a storage device. The storage system splits a video data file into a plurality of data segments, generates a plurality of recovery headers for the data segments, and combines ones of the recovery headers with ones of the data segments to form a plurality of storage packets.

公开(公告)号：US20180013901A1

公开(公告)日：2018-01-11

申请号：US15701024

申请日：2017-09-11

Applicant: Verint Americas Inc.

Inventor： Roderick Matheson

IPC: H04N1/00 ,  G06F3/14 ,  H04L12/24 ,  H04N7/18

CPC classification number: H04N1/00209 ,  G06F3/14 ,  H04L41/06 ,  H04L41/22 ,  H04N5/232 ,  H04N7/18 ,  H04N7/181

Abstract: Systems and apparatus for sensing and video capture include at least one camera with an optical sensor that captures video image data of a first sampling rate. An auxiliary sensor captures auxiliary data at a second sample rate. A processor is communicatively connected to the optical sensor and auxiliary sensor. The processor transmits video image data captured at the first sample rate auxiliary sensor data captured at the second sampling rate across a data connection to a centralized computer that receives the video image data and the auxiliary sensor data and operate to present the video image data and the auxiliary sensor data on a graphical display.

公开(公告)号：US09866858B2

公开(公告)日：2018-01-09

申请号：US15155269

申请日：2016-05-16

Applicant: Verint Americas Inc.

Inventor： Francois Morin

IPC: H04N7/18 ,  H04N19/46 ,  H04N9/79 ,  H04N5/77 ,  H04N9/804 ,  H04N9/82 ,  G11B27/32 ,  H04N19/85 ,  H04N9/80

CPC classification number: H04N19/46 ,  G11B27/322 ,  H04N5/772 ,  H04N9/79 ,  H04N9/8042 ,  H04N9/8205 ,  H04N19/85

Abstract: A method of video operations includes generating derivative byproducts related to encoded video captured of a scene, initializing a first operation based on the encoded video, and initializing a second operation different from the first operation based on the derivative byproducts.

公开(公告)号：US20170289505A1

公开(公告)日：2017-10-05

申请号：US15477294

申请日：2017-04-03

Applicant: Verint Americas Inc.

Inventor： Alexander Steven Johnson ,  Nir Naor ,  Yaron Ostrovsky-Berman ,  Zvi Figov

IPC: H04N7/18 ,  G11B27/10 ,  G06F3/0486 ,  G11B27/031 ,  G06T7/70 ,  G06F3/0484

CPC classification number: H04N7/181 ,  G06T7/292 ,  G06T2200/24 ,  G06T2207/10016 ,  G06T2207/10024 ,  G06T2207/30196 ,  G06T2207/30232 ,  G06T2207/30241 ,  G11B27/105 ,  G11B27/28

Abstract: Tracking of targets in video captured by a multi-camera surveillance system is often difficult due to incomplete camera coverage and due to the complexities associated with automated recognition in a dense and highly variable environment. The present disclosure embraces a system and method for target tracking in a multi-camera surveillance system that reduces the time required for a user to track a target by offering computer generated search results that include suggestions of candidates found in the video that match (to some degree) the target. When one of the candidates is selected by a user, the search is shifted to other cameras and continued. In this way, the target may be tracked quickly. Further, a playlist of video snippets of the target is accumulated during the search and can be played to show all captured video of the target moving about the facility.

公开(公告)号：US09584656B1

公开(公告)日：2017-02-28

申请号：US14281310

申请日：2014-05-19

Applicant: Verint Americas Inc.

Inventor： Jamie Richard Williams ,  Thomas Z. Dong

IPC: H04L12/28 ,  H04M3/42 ,  H04L12/761

CPC classification number: H04M3/42221 ,  H04L29/06027 ,  H04L45/16 ,  H04L65/1083 ,  H04M3/5183 ,  H04M7/006

Abstract: Embodiments of the present invention provide systems and methods for recording media communication. An exemplary method comprises the steps of: receiving an incoming communication from a first communication device; routing the incoming communication to a second communication device in a call center; transmitting media communications associated with the incoming media communication between the first communication device and the second communication device through a media application server; duplicating the media communications via the media application server; transmitting the duplicated media communications via the media application server; and recording the duplicated media communications.

Abstract translation: 本发明的实施例提供用于记录媒体通信的系统和方法。 一种示例性方法包括以下步骤：从第一通信设备接收进入通信; 将呼入通信路由到呼叫中心中的第二通信设备; 通过媒体应用服务器发送与第一通信设备和第二通信设备之间的传入媒体通信相关联的媒体通信; 通过媒体应用服务器复制媒体通信; 通过媒体应用服务器传输复制的媒体通信; 并记录重复的媒体通信。

公开(公告)号：US20160360032A1

公开(公告)日：2016-12-08

申请号：US15174161

申请日：2016-06-06

Applicant: Verint Americas Inc.

Inventor： Christopher Douglas Blair ,  Richard Laurence Heap

IPC: H04M3/42 ,  G11B20/10 ,  H04M7/00

CPC classification number: H04M3/42221 ,  G11B20/10527 ,  G11B2020/10546 ,  H04M1/6505 ,  H04M1/656 ,  H04M7/0012

Abstract: Systems and methods for recording multiple channels of incoming data. A system and method can receive data streams from a number of sources and distribute the data streams to a number of users. The plurality of data streams are stored in a storage device for later redistribution.

Abstract translation: 用于记录多个传入数据的通道的系统和方法。 系统和方法可以从多个源接收数据流，并将数据流分发给多个用户。 多个数据流被存储在存储设备中以供稍后重新分配。

公开(公告)号：US20160295222A1

公开(公告)日：2016-10-06

申请号：US15155269

申请日：2016-05-16

Applicant: Verint Americas Inc.

Inventor： Francois Morin

IPC: H04N19/46 ,  G11B27/32

CPC classification number: H04N19/46 ,  G11B27/322 ,  H04N5/772 ,  H04N9/79 ,  H04N9/8042 ,  H04N9/8205 ,  H04N19/85

Abstract: A method of video operations includes generating derivative byproducts related to encoded video captured of a scene, initializing a first operation based on the encoded video, and initializing a second operation different from the first operation based on the derivative byproducts.

Abstract translation: 一种视频操作的方法包括：生成与场景捕获的编码视频相关的导数副产物，基于编码视频初始化第一操作，以及基于导数副产品初始化与第一操作不同的第二操作。

公开(公告)号：US09380157B1

公开(公告)日：2016-06-28

申请号：US14288339

申请日：2014-05-27

Applicant: Verint Americas Inc.

Inventor： Christopher Douglas Blair ,  Richard Laurence Heap

IPC: G06F17/00 ,  H04M3/42 ,  G11B20/10 ,  H04M1/65 ,  H04M1/656

CPC classification number: H04M3/42221 ,  G11B20/10527 ,  G11B2020/10546 ,  H04M1/6505 ,  H04M1/656 ,  H04M7/0012

Abstract: Systems and methods for recording multiple channels of incoming data. A system and method can receive data streams from a number of sources and distribute the data streams to a number of users. The plurality of data streams are stored in a storage device for later redistribution.

公开(公告)号：US09349373B1

公开(公告)日：2016-05-24

申请号：US14213535

申请日：2014-03-14

Applicant: Verint Americas Inc.

Inventor： Jamie Richard Williams ,  Robert John Barnes ,  Ian Linsdell ,  Scott M. Bluman

IPC: G10L17/00

CPC classification number: G10L17/06 ,  G10L17/005 ,  G10L17/04 ,  G10L25/51 ,  H04M3/42221 ,  H04M3/4936 ,  H04M3/5166 ,  H04M2201/41 ,  H04M2203/551 ,  H04M2203/6045 ,  H04M2203/6054

Abstract: Systems and methods for analyzing digital recordings of the human voice in order to find characteristics unique to an individual. A biometrics engine may use an analytics service in a contact center to supply audio streams based on configured rules and providers for biometric detection. The analytics service may provide call audio data and attributes to connected engines based on a provider-set of selection rules. The connected providers send call audio data and attributes through the analytics service. The engines are notified when a new call is available for processing and can then retrieve chunks of audio data and call attributes by polling an analytics service interface. A mathematical model of the human vocal tract in the call audio data is created and/or matched against existing models. The result is analogous to a fingerprint, i.e., a pattern unique to an individual to within some level of probability.

Abstract translation: 用于分析人声的数字录音的系统和方法，以便发现个人独特的特征。 生物识别引擎可以使用联络中心中的分析服务来基于配置的规则和提供者提供用于生物特征检测的音频流。 分析服务可以基于选择规则的提供者集合来向所连接的引擎提供呼叫音频数据和属性。 连接的提供商通过分析服务发送呼叫音频数据和属性。 当新的呼叫可用于处理时，引擎被通知，然后可以通过轮询分析服务接口来检索音频数据块和呼叫属性块。 在呼叫音频数据中的人声道的数学模型被创建和/或与现有模型匹配。 结果类似于指纹，即，在某种概率水平内对于个人特有的模式。

公开(公告)号：US20160142534A1

公开(公告)日：2016-05-19

申请号：US14926998

申请日：2015-10-29

Applicant: Verint Americas Inc.

Inventor： Lisa Guerra ,  Richard Gutierrez ,  David Hartig ,  Anthony Rajakumar ,  Vipul Vyas

IPC: H04M3/22 ,  G10L17/04 ,  G10L17/14 ,  H04M3/493 ,  G10L17/00

CPC classification number: H04M3/2281 ,  G06Q50/01 ,  G06Q99/00 ,  G10L17/00 ,  G10L17/005 ,  G10L17/04 ,  G10L17/14 ,  H04L67/18 ,  H04M3/4936 ,  H04M3/51 ,  H04M2242/14

Abstract: Systems, methods, and media for analyzing fraud patterns and creating fraud behavioral models are provided herein. In some embodiments, methods for analyzing call data associated with fraudsters may include executing instructions stored in memory to compare the call data to a corpus of fraud data to determine one or more unique fraudsters associated with the call data, associate the call data with one or more unique fraudsters based upon the comparison, generate one or more voiceprints for each of the one or more identified unique fraudsters from the call data, and store the one or more voiceprints in a database.