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公开(公告)号：US10175865B2
公开(公告)日：2019-01-08
申请号：US15857160
申请日：2017-12-28
Applicant: Verint Americas Inc.
Inventor： Ian Beaver , Fred Brown , Casey Gossard
Abstract: This disclosure describes techniques and architectures for evaluating conversations. In some instances, conversations with users, virtual assistants, and others may be analyzed to identify potential risks within a language model that is employed by the virtual assistants and other entities. The potential risks may be evaluated by administrators, users, systems, and others to identify potential issues with the language model that need to be addressed. This may allow the language model to be improved and enhance user experience with the virtual assistants and others that employ the language model.
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公开(公告)号：US10142646B2
公开(公告)日：2018-11-27
申请号：US15830958
申请日：2017-12-04
Applicant: Verint Americas Inc.
Inventor： Francois Morin
IPC: H04N7/18 , H04N19/46 , H04N9/79 , H04N5/77 , H04N9/804 , H04N9/82 , G11B27/32 , H04N19/85 , G08B13/19
Abstract: A method of video operations includes generating derivative byproducts related to encoded video captured of a scene, initializing a first operation based on the encoded video, and initializing a second operation different from the first operation based on the derivative byproducts.
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公开(公告)号：US20180338171A1
公开(公告)日：2018-11-22
申请号：US16048872
申请日：2018-07-30
Applicant: Verint Americas Inc.
Inventor： Guy Shahmoon , Guy Jacubovski
IPC: H04N21/2662 , H04N21/24 , H04N21/2343 , H04N21/238
CPC classification number: H04N21/2662 , H04N21/2343 , H04N21/238 , H04N21/2402
Abstract: Systems and method of video quality adaptation include acquiring video data to be streamed. An available bandwidth on a communications network is determined. A determined playback speed is determined based upon a bitrate of the video data to be streamed and the available bandwidth on the communications network. The video data is decoded to produce decoded video data which is encoded at the determined playback speed to produce encoded video data. The encoded video data is streamed across the communications network.
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公开(公告)号：US20180308068A1
公开(公告)日：2018-10-25
申请号：US16024134
申请日：2018-06-29
Applicant: Verint Americas Inc.
Inventor： Edward Hamilton , Kaushik Deka
IPC: G06Q10/10
CPC classification number: G06Q10/1097
Abstract: A system and method schedule work within a workflow with defined process goals. A plurality of work queues are defined that comprise work items. The plurality of work queues are associated with one or more links between a parent work queue and at least one child work queue to form at least one work process. At least one work process goal is defined for each work process. A work schedule to achieve the work process goals is generated.
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公开(公告)号：US20180307910A1
公开(公告)日：2018-10-25
申请号：US16024178
申请日：2018-06-29
Applicant: Verint Americas Inc.
Inventor： Gadi Zimerman , Itshak Horovitz , Shmuel Akerman , Amir Sole
CPC classification number: G06K9/00711 , G06K9/00342 , G06K9/00348 , G06K9/00369 , G06K9/46 , G06K9/4671 , G06K9/6262 , G06T7/251 , G06T2207/10016 , G06T2207/30196 , G06T2207/30241
Abstract: Models are generated from objects identified in video. Each model is evaluated based on knowledge of the objects determined from video analysis, and preferred models are identified based on the evaluations. In some examples, each model could be evaluated by tracking a movement of each object in the video by using each model to track the object from which it was generated, evaluating an ability of each model to identify the objects in the video that are similar to the object from which it was generated, and determining an amount of false identifications made by each model of different objects in different video that does not include the object from which it was generated.
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Patent Agency Ranking
公开(公告)号：US10110940B2
公开(公告)日：2018-10-23
申请号：US14280000
申请日：2014-05-16
Applicant: Verint Americas Inc.
Inventor： Guy Shahmoon , Guy Jacubovski
IPC: H04N7/173 , H04N21/2662 , H04N21/238 , H04N21/2343 , H04N21/24
Abstract: Systems and method of video quality adaptation include acquiring video data to be streamed. An available bandwidth on a communications network is determined. A determined playback speed is determined based upon a bitrate of the video data to be streamed and the available bandwidth on the communications network. The video data is decoded to produce decoded video data which is encoded at the determined playback speed to produce encoded video data. The encoded video data is streamed across the communications network.
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公开(公告)号：US10102847B2
公开(公告)日：2018-10-16
申请号：US15235961
申请日：2016-08-12
Applicant: Verint Americas Inc.
Inventor： Charles C Wooters
Abstract: Systems and methods for modifying a computer-based speech recognition system. A speech utterance is processed with the computer-based speech recognition system using a set of internal representations, which may comprise parameters for recognizing speech in a speech utterance, such as parameters of an acoustic model and/or a language model. The computer-based speech recognition system may perform a first task in response to the processed speech utterance. The utterance may also be provided to a human who performs a second task based on the utterance. Data indicative of the first task, performed by the computer system, is compared to data indicative of a second task, performed by the human in response to the speech utterance. Based on the comparison, the set of internal representations may be updated or modified to improve the speech recognition performance and capabilities of the speech recognition system.
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公开(公告)号：US10068136B2
公开(公告)日：2018-09-04
申请号：US14996885
申请日：2016-01-15
Applicant: Verint Americas Inc.
Inventor： Kurt Heier , Josh O'dell , Jon Legendre , Derek Shoaf
Abstract: Video data from sources, such as cameras, is analyzed to create metadata descriptive of the events and objects occurring in the video. This metadata, which consists of data about the video, is then analyzed on a transaction basis to determine if a suspicious activity, such as a fraudulent Point of Sale (POS) return event, has occurred in relation to a transaction.
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公开(公告)号：US10032079B2
公开(公告)日：2018-07-24
申请号：US15048237
申请日：2016-02-19
Applicant: Verint Americas Inc.
Inventor： Gadi Zimerman , Itshak Horovitz , Shmuel Akerman , Amir Sole
Abstract: Models are generated from objects identified in video. Each model is evaluated based on knowledge of the objects determined from video analysis, and preferred models are identified based on the evaluations. In some examples, each model could be evaluated by tracking a movement of each object in the video by using each model to track the object from which it was generated, evaluating an ability of each model to identify the objects in the video that are similar to the object from which it was generated, and determining an amount of false identifications made by each model of different objects in different video that does not include the object from which it was generated.
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公开(公告)号：US09986090B1
公开(公告)日：2018-05-29
申请号：US15614222
申请日：2017-06-05
Applicant: Verint Americas Inc.
Inventor： Neil Eades
CPC classification number: H04M3/5166 , H04M3/42221 , H04M3/5183 , H04M2203/303
Abstract: The present system and method allow a customer service agent to preview an audio file of a customer's interaction with an interactive voice response (IVR) system before taking the call. While customer voice commands are typically used to navigate through an IVR system to reach an appropriate agent, the present system and method record the customer's voice commands in response to IVR prompts as an audio file and provide them to the agent before she or he takes the call. The agent may play the audio file on a customer engagement center desktop.
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