公开(公告)号：US11580179B2

公开(公告)日：2023-02-14

申请号：US16139386

申请日：2018-09-24

Applicant: salesforce.com, inc.

Inventor： Pingping Xiu ,  Sitaram Asur ,  Anjan Goswami ,  Ziwei Chen ,  Na Cheng ,  Suhas Satish ,  Jacob Nathaniel Huffman ,  Peter Francis White ,  WeiPing Peng ,  Aditya Sakhuja ,  Jayesh Govindarajan ,  Edgar Gerardo Velasco

IPC: G06N5/00 ,  G06F16/9535 ,  G06F16/35 ,  G06F16/338 ,  H04L67/63

Abstract: A method and system for recommending articles including: receiving a customer request from the customer during the session; generating case data for a case, by an article recommender app; configuring a training set based on the subject and description data of the customer request; identifying, by an artificial intelligence (AI) app, a first pool of articles from a knowledge database; identifying by at least one query, a second pool of articles from a case article database to into a merged pool of articles; assigning, by the AI app, an implicit label to one of the first pool and the second pool of the articles; applying a model derived by the AI app based on customer behavior and a set of features related to the case to classify each article of the merged pool of articles based at least in part on the predicted relevance of the article.

公开(公告)号：US20160104067A1

公开(公告)日：2016-04-14

申请号：US14709218

申请日：2015-05-11

Applicant: salesforce.com, inc.

Inventor： Zhenhua Xu ,  Joel Palmert ,  Johan Philip Magnusson ,  Rasmus Mencke ,  Scott Douglas White ,  Zandra Hird ,  Ziwei Chen ,  Kapil Agarwal ,  Adam McCormick Doti ,  Arthur Albert Louie ,  Kamyar Seradjfar ,  Paul Gene Byrne ,  Runying Mao ,  Weiping Peng

IPC: G06N5/02 ,  G06F17/30 ,  H04L29/08

CPC classification number: G06F16/951 ,  H04L67/22 ,  H04L67/306

Abstract: Disclosed are some examples of systems, apparatus, methods and storage media for providing customized recommendations to users. Some implementations more particularly relate to a recommendation platform that enables authorized third parties to create, customize and add new recommendations that are then available to be served to target users or audiences of users. Some implementations further relate to a recommendation platform that enables authorized users to define audiences, scheduling settings, scheduling policies, and rules to customize or influence the provision of associated recommendations to the users. The recommendation platform includes a recommendation engine that serves the recommendations to users based on such defined audiences, scheduling settings, policies or other rules.

Abstract translation: 公开了用于向用户提供定制推荐的系统，装置，方法和存储介质的一些示例。 一些实施方式更具体地涉及一种推荐平台，其使得授权的第三方能够创建，定制和添加新的建议，然后可以向目标用户或用户的受众服务。 一些实施方式进一步涉及推荐平台，其使得授权用户能够定义观众，调度设置，调度策略和规则以定制或影响向用户提供相关推荐。 推荐平台包括一个推荐引擎，根据这些定义的受众，计划设置，策略或其他规则向用户提供建议。