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    SYSTEM, METHOD AND COMPUTER PROGRAM PRODUCT FOR MANAGING BUSINESS HOURS IN AN ON-DEMAND SERVICE
    1.
    发明申请
    SYSTEM, METHOD AND COMPUTER PROGRAM PRODUCT FOR MANAGING BUSINESS HOURS IN AN ON-DEMAND SERVICE 审中-公开
    系统，方法和计算机程序产品，用于管理在需求服务中的业务时间

    公开(公告)号：US20130311225A1

    公开(公告)日：2013-11-21

    申请号：US13951337

    申请日：2013-07-25

    Applicant: Salesforce.com, Inc.

    Inventor： Mark A. Fischer ,  Marco S. Casalaina ,  Benjamin Tsai

    IPC: G06Q10/10

    CPC classification number: G06Q10/1093 ,  G06Q10/06

    Abstract: In accordance with embodiments, there are provided mechanisms and methods for managing multiple business hours in anon-demand service. These mechanisms and methods for managing multiple business hours in an on-demand service can enable embodiments to provide access to a stored set of business hours for a user to track, at a user level. The ability of embodiments to provide this access may allow users of such on-demand services better insight as to how much time their agents are spending on cases.

    Abstract translation: 根据实施例，提供了用于在无需服务中管理多个营业时间的机制和方法。 用于在按需服务中管理多个营业时间的这些机制和方法可使实施例能够提供对存储的一组营业时间的访问，供用户在用户级别跟踪。 实施例提供这种访问的能力可以允许这种按需服务的用户更好地了解他们的代理人在案例上花费多少时间。

    INTEGRATING A PBX-EQUIPPED CLIENT AND AN ON-DEMAND DATABASE SERVICE
    2.
    发明申请
    INTEGRATING A PBX-EQUIPPED CLIENT AND AN ON-DEMAND DATABASE SERVICE 审中-公开
    集成电话客户端和需求数据库服务

    公开(公告)号：US20140270130A1

    公开(公告)日：2014-09-18

    申请号：US14289786

    申请日：2014-05-29

    Applicant: salesforce.com, inc.

    Inventor： Marco S. Casalaina ,  Jim Dvorkin ,  Jason Winters ,  Bing Yang ,  Dararith Ourk ,  Rupert Chen

    IPC: H04M3/42

    CPC classification number: H04M3/42127 ,  G06Q2220/12 ,  H04M1/56 ,  H04M1/575 ,  H04M3/42042 ,  H04M3/42314 ,  H04M3/42323 ,  H04M3/5183 ,  H04M7/009 ,  H04M11/085

    Abstract: In accordance with embodiments, there are provided mechanisms and methods for integrating a private branch exchange (PBX)-equipped client and an on-demand database service. These mechanisms and methods for integrating a PBX-equipped client and an on-demand database service can enable embodiments with additional infrastructure at the client that is better equipped to leverage the on-demand database service. The ability of embodiments to provide such client side infrastructure can enable additional enhanced services in conjunction with telephone calls, etc.

    Abstract translation: 根据实施例，提供了用于集成专用交换机（PBX）的客户机和按需数据库服务的机制和方法。 用于集成PBX的客户端和按需数据库服务的这些机制和方法可以使客户端具有更好设备来利用按需数据库服务的附加基础设施的实施例。 实施例提供这种客户端基础架构的能力可以使得能够结合电话呼叫等进行附加的增强的服务。

    METHOD AND SYSTEM FOR INTEGRATING A PBX-EQUIPPED CLIENT AND AN ON-DEMAND DATABASE SERVICE
    3.
    发明申请
    METHOD AND SYSTEM FOR INTEGRATING A PBX-EQUIPPED CLIENT AND AN ON-DEMAND DATABASE SERVICE 审中-公开
    集成电话客户端和需求数据库服务的集成方法和系统

    公开(公告)号：US20140254780A1

    公开(公告)日：2014-09-11

    申请号：US14283088

    申请日：2014-05-20

    Applicant: salesforce.com, inc.

    Inventor： Marco S. Casalaina ,  Jim Dvorkin ,  Jason Winters ,  Bing Yang ,  Dararith Ourk ,  Rupert Chen

    IPC: H04M7/00

    CPC classification number: H04M3/42127 ,  G06Q2220/12 ,  H04M1/56 ,  H04M1/575 ,  H04M3/42042 ,  H04M3/42314 ,  H04M3/42323 ,  H04M3/5183 ,  H04M7/009 ,  H04M11/085

    Abstract: In accordance with embodiments, there are provided mechanisms and methods for integrating a private branch exchange (PBX)-equipped client and an on-demand database service. These mechanisms and methods for integrating a PBX-equipped client and an on-demand database service can enable embodiments with additional infrastructure at the client that is better equipped to leverage the on-demand database service. The ability of embodiments to provide such client side infrastructure can enable additional enhanced services in conjunction with telephone calls, etc.

    Abstract translation: 根据实施例，提供了用于集成专用交换机（PBX）的客户机和按需数据库服务的机制和方法。 用于集成PBX的客户端和按需数据库服务的这些机制和方法可以使客户端具有更好设备来利用按需数据库服务的附加基础设施的实施例。 实施例提供这种客户端基础架构的能力可以使得能够结合电话呼叫等进行附加的增强的服务。

    Methods and apparatus for interfacing with a phone system in an on-demand service environment
    4.
    发明授权
    Methods and apparatus for interfacing with a phone system in an on-demand service environment 有权

    公开(公告)号：US10958535B2

    公开(公告)日：2021-03-23

    申请号：US16722305

    申请日：2019-12-20

    Applicant: salesforce.com, inc.

    Inventor： Marco S. Casalaina ,  Gautam Vasudev ,  Rahul Kaw ,  Rachel Wang ,  Jason Aaron Ellis

    IPC: H04L12/24 ,  H04L12/58 ,  H04M7/00 ,  H04M3/42 ,  H04L29/08 ,  H04L29/06

    Abstract: Disclosed are systems, apparatus, methods, and computer readable media for interfacing with a phone system in an on-demand service environment. In one embodiment, a client machine is in communication with a data provider and the phone system. The phone system is operated by a phone provider separate from the data provider. A message is received at the client machine from the phone system. The message includes information regarding a phone event in relation to a phone call. The phone event information is provided in a first part of a user interface in a web browser on the client machine. A second part of the user interface is capable of displaying information received at the client machine from the data provider. The first part of the user interface and the second part of the user interface are adapted to communicate with one another. For example, the first part of the user interface is adapted to send a message including the phone event information to the second part of the user interface.

    METHOD AND SYSTEM FOR INTEGRATING A PBX-EQUIPPED CLIENT AND AN ON-DEMAND DATABASE SERVICE
    5.
    发明申请
    METHOD AND SYSTEM FOR INTEGRATING A PBX-EQUIPPED CLIENT AND AN ON-DEMAND DATABASE SERVICE 审中-公开
    集成电话客户端和需求数据库服务的集成方法和系统

    公开(公告)号：US20130243172A1

    公开(公告)日：2013-09-19

    申请号：US13886197

    申请日：2013-05-02

    Applicant: SALESFORCE.COM, INC

    Inventor： Marco S. Casalaina ,  Jim Dvorkin ,  Jason Winters ,  Bing Yang ,  Dararith Ourk ,  Rupert Chen

    IPC: H04M11/08

    CPC classification number: H04M3/42127 ,  G06Q2220/12 ,  H04M1/56 ,  H04M1/575 ,  H04M3/42042 ,  H04M3/42314 ,  H04M3/42323 ,  H04M3/5183 ,  H04M7/009 ,  H04M11/085

    Abstract: In accordance with embodiments, there are provided mechanisms and methods for integrating a private branch exchange (PBX)-equipped client and an on-demand database service. These mechanisms and methods for integrating a PBX-equipped client and an on-demand database service can enable embodiments with additional infrastructure at the client that is better equipped to leverage the on-demand database service. The ability of embodiments to provide such client side infrastructure can enable additional enhanced services in conjunction with telephone calls, etc.

    Abstract translation: 根据实施例，提供了用于集成专用交换机（PBX）的客户机和按需数据库服务的机制和方法。 用于集成PBX的客户端和按需数据库服务的这些机制和方法可以使客户端具有更好设备来利用按需数据库服务的附加基础设施的实施例。 实施例提供这种客户端基础架构的能力可以使得能够结合电话呼叫等进行附加的增强的服务。

    SYSTEM, METHOD AND COMPUTER PROGRAM PRODUCT FOR RENDERING DATA OF AN ON-DEMAND DATABASE SERVICE SAFE
    8.
    发明申请
    SYSTEM, METHOD AND COMPUTER PROGRAM PRODUCT FOR RENDERING DATA OF AN ON-DEMAND DATABASE SERVICE SAFE 有权
    用于呈现需求数据库服务数据的系统，方法和计算机程序产品安全

    公开(公告)号：US20130111585A1

    公开(公告)日：2013-05-02

    申请号：US13717539

    申请日：2012-12-17

    Applicant: salesforce.com, inc

    Inventor： Marco S. Casalaina ,  Frank Dominguez, JR. ,  Philippe G.D. Debaty ,  Robert Fly

    IPC: G06F21/60

    CPC classification number: G06F21/60 ,  G06F21/577 ,  G06F21/6227 ,  H04L63/1416

    Abstract: In accordance with embodiments, there are provided mechanisms and methods for rendering data of an on-demand database service safe. These mechanisms and methods for rendering on-demand database service data safe can enable embodiments to alleviate any security risk that would otherwise be posed by such data. The ability of embodiments to provide such additional safety may lead to improved security in the context of an on-demand database service.

    Abstract translation: 根据实施例，提供了用于呈现按需数据库服务的数据安全的机制和方法。 用于使安全的按需数据库服务数据的这些机制和方法可以使得实施例能够减轻否则由这些数据构成的任何安全风险。 实施例提供这种附加安全性的能力可以导致在按需数据库服务的上下文中的改进的安全性。

    METHODS AND APPARATUS FOR INTERFACING WITH A PHONE SYSTEM IN AN ON-DEMAND SERVICE ENVIRONMENT
    9.
    发明申请
    METHODS AND APPARATUS FOR INTERFACING WITH A PHONE SYSTEM IN AN ON-DEMAND SERVICE ENVIRONMENT 审中-公开

    公开(公告)号：US20200236007A1

    公开(公告)日：2020-07-23

    申请号：US16722305

    申请日：2019-12-20

    Applicant: salesforce.com, inc.

    Inventor： Marco S. Casalaina ,  Gautam Vasudev ,  Rahul Kaw ,  Rachel Wang ,  Jason Aaron Ellis

    IPC: H04L12/24 ,  H04L12/58 ,  H04M7/00

    Abstract: Disclosed are systems, apparatus, methods, and computer readable media for interfacing with a phone system in an on-demand service environment. In one embodiment, a client machine is in communication with a data provider and the phone system. The phone system is operated by a phone provider separate from the data provider. A message is received at the client machine from the phone system. The message includes information regarding a phone event in relation to a phone call. The phone event information is provided in a first part of a user interface in a web browser on the client machine. A second part of the user interface is capable of displaying information received at the client machine from the data provider. The first part of the user interface and the second part of the user interface are adapted to communicate with one another. For example, the first part of the user interface is adapted to send a message including the phone event information to the second part of the user interface.

    Methods and apparatus for interfacing with a phone system in an on-demand service environment
    10.
    发明授权
    Methods and apparatus for interfacing with a phone system in an on-demand service environment 有权

    公开(公告)号：US10554503B2

    公开(公告)日：2020-02-04

    申请号：US15213608

    申请日：2016-07-19

    Applicant: salesforce.com, inc.

    Inventor： Marco S. Casalaina ,  Gautam Vasudev ,  Rahul Kaw ,  Rachel Wang ,  Jason Aaron Ellis

    IPC: H04L12/24 ,  H04L12/58 ,  H04M7/00 ,  H04M3/42 ,  H04L29/08 ,  H04L29/06

    Abstract: Disclosed are systems, apparatus, methods, and computer readable media for interfacing with a phone system in an on-demand service environment. In one embodiment, a client machine is in communication with a data provider and the phone system. The phone system is operated by a phone provider separate from the data provider. A message is received at the client machine from the phone system. The message includes information regarding a phone event in relation to a phone call. The phone event information is provided in a first part of a user interface in a web browser on the client machine. A second part of the user interface is capable of displaying information received at the client machine from the data provider. The first part of the user interface and the second part of the user interface are adapted to communicate with one another. For example, the first part of the user interface is adapted to send a message including the phone event information to the second part of the user interface.

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